webinar: electronic signature security—what's good enough?

© Copyright 2013 SIGNiX, Inc. All Rights Reserved.

THE DIGITAL SIGNATURE AUTHORITY™

Electronic Signature Security

What’s Good Enough?

PRESENTED ONNOVEMBER 12, 2013

Craig Le ClairVP and Principal Analyst

Forrester Research, Inc.

John B. HarrisDirector of Product Management

SIGNiX

Today’s Speakers

3Entire contents © 2010 Forrester Research, Inc. All rights reserved.

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Electronic Signature Security- What's Good Enough?

Craig Le ClairVice President & Principal Analyst

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Agenda

•The 2013 Drivers

•The State Of E-Signature

•Trust, Confidence, And Digital Signature

•The Technology

•The Future

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Digital Disruption Generates Better Ideas, Faster

October 2011 “The Disruptor’s Handbook”

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What do these players have in common?

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Customer Experience Has A Wide Range Within 14 Industries

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Customer Experience Has A Wide Range Within 14 Industries

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Missed opportunity ($ millions)

The difference between high and low can be worth millions and even billions

Wireless

carrier

$1,711

Airline

$866

Insurance

$606

Hotel

$1,273

Source: November 19, 2010, “The Business Impact Of Customer Experience, 2010” Forrester report

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Customers Connect From Multiple Locations

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Agenda

•The 2013 Drivers

•The State Of E-Signature

•Trust, Confidence, And Digital Signature

•The Technology

•The Future

13Entire contents © 2010 Forrester Research, Inc. All rights reserved.

Adoption Is On The Rise As The Customer Experience Takes Off

• Now customers want e-signatures. 

• Modernization, mobility, and demographics are pushing e-signature adoption. 

• Compliance can have a positive impact on paper-based processes. 

• Technology increases the speed of order and cash flow. 

• Overlapping regulatory guidelines. 

• Documents with a downstream afterlife. 

• Underestimating complexity. 

• Confusion about the tools to use. 

But Barriers Remain

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What We Found

• Clearly visible efficiencies

• Improved customer experience — but still work to do. –Today, the e-signing "ceremony" often involves loading or

manipulating a document, entering PINs, or dealing with more advanced techniques for authentication.

–Over time the ceremony will get easier. Signing security may require only a key or a token — using global position systems (GPS), IP address, and other artifacts not used today transparently extracted from the process.

• Despite headcount and customer experience benefits, some industries still resist efficiencies.

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What We Found

•Embedded solutions work really well for many needs.

–The majority of e-signature solutions referenced start with a document set produced from a core system or packaged app.

•The e-signature market will focus more on process and less on signing.

•Control, governance, and ROI grows with an enterprise approach.

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Agenda

•The 2013 Drivers

•The State Of E-Signature

•Trust, Confidence, And Digital Signature

•The Technology

•The Future

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E-Signature Use Case Overview

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E-Signature Solutions Must Support A Variety Of Options

May 2013 “The Forrester Wave™: E-Signatures, Q2 2013”

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Trust Accelerates With Transaction Value

Required Level O

f Trust

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Member On-boarding

Trust and Evidence Are Cornerstones Of Next-gen Customer On Boarding

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Agenda

•The 2013 Drivers

•The State Of E-Signature

•The Use Cases

•The Technology

•The Future

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The Importance Of Provider Capabilities Varies With The Use Case Profile

November 2011 “What To Look For In E-Signature Providers”

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Very Few Providers Have Digital Signature

May 2013 “The Forrester Wave™: E-Signatures, Q2 2013”

Providers With Digital Signature

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Agenda

•The 2013 Drivers

•The State Of E-Signature

•Trust, Confidence, And Digital Signature

•The Technology

•The Future

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E-Signature Will Take An Increasingly Process Focus

Applications that only execute electronic signatures

Signature functionality built into E-forms, workflow, and ECM platforms

Negotiable instruments and Secondary markets

• Some conflict with larger ECM,BPM players

• Great launching point for next level

• Requires deep expertise in compliance and domain

• Will Move to SaaS

• Challenged by Freeware

• Forrester sees consolidation

• Emerging market beginning to focus in three distinct Areas

• Process and Domain focused

Customer Value

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Service requests

Investigations

Incidents

Three Case Management Categories Will Leverage E-signature By 2015

Source: December 28, 2009, “Dynamic Case Management — An Old Idea Catches New Fire” Forrester report

With SIGNiX, your customers can sign

documents online no matter where life takes

them, saving time, money and resources.

Our best-in-class security and technology produces electronic signatures and

processes that protect your information, hold up in

court and stand the test of time.

Who Is ?Who is SIGNiX?

E-signatures are all about ease-of-use.

MYTH

E-signatures only need to meet ESIGN

& UETA.

MYTH

Security only needs to be ‘good enough.’

MYTH

All audit trails are equal.

PDF Document

A Typical E-Signature Provider’s Evidence

1 2

3 4

Which signature count is correct?What will a jury think of this?

1

2

Audit History1

PDF Reader Signature Panel

1 2

3 4

PDF Document

TotalAudit™ Evidence

1

2

3

4

PDF Reader Signature Panel

1

2

3

4

Audit History

Why is this so important?

Tron, 1982

“Now that’s a big door.” – Kevin Flynn

Willy Wonka and the Chocolate Factory, 1971

“Strike that. Reverse it.” – Willy Wonka

Proprietary solutions and signatures are

OK.

MYTH

Signature images with a link back

to the vendor are safe.

MYTH

The right stress test is to assume your SaaS or on-premises vendor disappears and see

what you have to take to court.

The Forrester Wave: E-Signatures, Q2 2013

Let’s ask

Considering deploying e-signatures?

Don’t let myth get in the way

of the truth.

Discussion / Q&A

© Copyright 2013 SIGNiX, Inc. All Rights Reserved.

THE DIGITAL SIGNATURE AUTHORITY™

Thanks for your time!

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