webinar: electronic signature security—what's good enough?

© Copyright 2013 SIGNiX, Inc. All Rights Reserved.

THE DIGITAL SIGNATURE AUTHORITY™

Electronic Signature Security

What’s Good Enough?

PRESENTED ONNOVEMBER 12, 2013

Craig Le ClairVP and Principal Analyst

Forrester Research, Inc.

John B. HarrisDirector of Product Management

SIGNiX

Today’s Speakers


Electronic Signature Security- What's Good Enough?

Craig Le ClairVice President & Principal Analyst


Agenda

•The 2013 Drivers

•The State Of E-Signature

•Trust, Confidence, And Digital Signature

•The Technology

•The Future


Digital Disruption Generates Better Ideas, Faster

October 2011 “The Disruptor’s Handbook”


What do these players have in common?


Customer Experience Has A Wide Range Within 14 Industries


Missed opportunity ($ millions)

The difference between high and low can be worth millions and even billions

Wireless

carrier

$1,711

Airline

$866

Insurance

$606

Hotel

$1,273

Source: November 19, 2010, “The Business Impact Of Customer Experience, 2010” Forrester report


Customers Connect From Multiple Locations


Agenda

•The 2013 Drivers



•The Technology

•The Future


Adoption Is On The Rise As The Customer Experience Takes Off

• Now customers want e-signatures.

• Modernization, mobility, and demographics are pushing e-signature adoption.

• Compliance can have a positive impact on paper-based processes.

• Technology increases the speed of order and cash flow.

• Overlapping regulatory guidelines.

• Documents with a downstream afterlife.

• Underestimating complexity.

• Confusion about the tools to use.

But Barriers Remain


What We Found

• Clearly visible efficiencies

• Improved customer experience — but still work to do. –Today, the e-signing "ceremony" often involves loading or

manipulating a document, entering PINs, or dealing with more advanced techniques for authentication.

–Over time the ceremony will get easier. Signing security may require only a key or a token — using global position systems (GPS), IP address, and other artifacts not used today transparently extracted from the process.

• Despite headcount and customer experience benefits, some industries still resist efficiencies.


What We Found

•Embedded solutions work really well for many needs.

–The majority of e-signature solutions referenced start with a document set produced from a core system or packaged app.

•The e-signature market will focus more on process and less on signing.

•Control, governance, and ROI grows with an enterprise approach.


Agenda

•The 2013 Drivers



•The Technology

•The Future


E-Signature Use Case Overview


E-Signature Solutions Must Support A Variety Of Options

May 2013 “The Forrester Wave™: E-Signatures, Q2 2013”


Trust Accelerates With Transaction Value

Required Level O

f Trust


Member On-boarding

Trust and Evidence Are Cornerstones Of Next-gen Customer On Boarding


Agenda

•The 2013 Drivers


•The Use Cases

•The Technology

•The Future


The Importance Of Provider Capabilities Varies With The Use Case Profile

November 2011 “What To Look For In E-Signature Providers”


Very Few Providers Have Digital Signature

May 2013 “The Forrester Wave™: E-Signatures, Q2 2013”

Providers With Digital Signature


Agenda

•The 2013 Drivers



•The Technology

•The Future


E-Signature Will Take An Increasingly Process Focus

Applications that only execute electronic signatures

Signature functionality built into E-forms, workflow, and ECM platforms

Negotiable instruments and Secondary markets

• Some conflict with larger ECM,BPM players

• Great launching point for next level

• Requires deep expertise in compliance and domain

• Will Move to SaaS

• Challenged by Freeware

• Forrester sees consolidation

• Emerging market beginning to focus in three distinct Areas

• Process and Domain focused

Customer Value


Service requests

Investigations

Incidents

Three Case Management Categories Will Leverage E-signature By 2015

Source: December 28, 2009, “Dynamic Case Management — An Old Idea Catches New Fire” Forrester report

With SIGNiX, your customers can sign

documents online no matter where life takes

them, saving time, money and resources.

Our best-in-class security and technology produces electronic signatures and

processes that protect your information, hold up in

court and stand the test of time.

Who Is ?Who is SIGNiX?

E-signatures are all about ease-of-use.

MYTH

E-signatures only need to meet ESIGN

& UETA.

MYTH

Security only needs to be ‘good enough.’

MYTH

All audit trails are equal.

PDF Document

A Typical E-Signature Provider’s Evidence

1 2

3 4

Which signature count is correct?What will a jury think of this?

1

2

Audit History1

PDF Reader Signature Panel

1 2

3 4

PDF Document

TotalAudit™ Evidence

1

2

3

4

PDF Reader Signature Panel

1

2

3

4

Audit History

Why is this so important?

Tron, 1982

“Now that’s a big door.” – Kevin Flynn

Willy Wonka and the Chocolate Factory, 1971

“Strike that. Reverse it.” – Willy Wonka

Proprietary solutions and signatures are

OK.

MYTH

Signature images with a link back

to the vendor are safe.

MYTH

The right stress test is to assume your SaaS or on-premises vendor disappears and see

what you have to take to court.

The Forrester Wave: E-Signatures, Q2 2013

Let’s ask

Considering deploying e-signatures?

Don’t let myth get in the way

of the truth.

Discussion / Q&A

© Copyright 2013 SIGNiX, Inc. All Rights Reserved.

THE DIGITAL SIGNATURE AUTHORITY™

Thanks for your time!

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[email protected] 423-305-7041

webinar: electronic signature security—what's good enough?

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