use of mobile devices in public access to icts: preliminary results from a study in latin america
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Use of Mobile Devices in Public
Access to ICTs:
Sara Vannini
Visiting Scholar
TASCHA – Technology and Social Change Group
Preliminary results from a study in
Latin America
Università della Svizzera italiana – USILugano, Switzerland
Social Representations ofCommunity Multimedia Centers in Mozambique
Use of Mobile Devices in Public
Access to ICTs:
Sara Vannini
Visiting Scholar
TASCHA – Technology and Social Change Group
Preliminary results from a study in
Latin America
1995-2005
Telecenters and Public Access Venues (PAVs)
as “archetypical” ICT4D initiative: bridge the digital dividespread the socio-economic benefits of ICTs
[Heeks, 2008]
sustainability, high risks of failuresHuge investments, still considerable attention
[Bailey, 2009; Bailur, 2006; Best & Kumar, 2008; Kleine, 2013; Kuriyan & Toyama, 2007; Rega, 2010]
PAVs
[Gómez, 2013; Sey et. al., 2013; Vannini, 2014]
PAVssustainability,
high risks of failureshuge investments,
still considerable attention
mobiles
mobilesfast-growing adoption curve
mobiles…is it still worth investing on PAVs?
[Chigona, Lekwane, Westcott, & Chigona, 2011]
mobilesHave not replaced Public Access to ICTs
[Bar et al., 2013; Gómez, 2013; Sey et al., 2013]
PAVs
&mobiles
RQs
Next StepsPreliminary ResultsInstrumentsResearch Questions
Services Offered
Perception of PAVs’ operators
Online Questionnaire
Next StepsPreliminary ResultsInstrumentsResearch Questions
to PAVs’ staff membersin Latin America
Next StepsPreliminary ResultsInstrumentsResearch Questions
2. How do PAVs’ operators conceptualize “mobile technologies”, “PAVs” and “Development”?
1. Are PAVs including mobile technologies to offer their services?
3. In which areas do operators see a greater role for mobile technologies?
Next StepsPreliminary ResultsInstrumentsResearch Questions
1. Are PAVs including mobile technologies to offer their services?
3. In which areas do operators see a greater role for mobile technologies?
Literature, experts, pre-study
Next StepsPreliminary ResultsInstrumentsResearch Questions
Social RepresentationsTheory
Diffusion of InnovationTheory
2. How do PAVs’ operators conceptualize “mobile technologies”, “PAVs” and “Development”?
Social Representations
[Moscovici, 1961]
Next StepsPreliminary ResultsInstrumentsResearch Questions
Social Representations
systems of values, ideas and practices,
that are shared among a given social group
Next StepsPreliminary ResultsInstrumentsResearch Questions
[Moscovici, 1961]
Social Representations
understanding & communicating
Next StepsPreliminary ResultsInstrumentsResearch Questions
[Moscovici, 1961]
EGO ALTER
OBJECT
[Moscovici, 2000]
Next StepsPreliminary ResultsInstrumentsResearch Questions
[Bauer & Gaskell, 1999; Markovà, 2003; Mauri, 2007]
Emergence
Transformation
Stability
Next StepsPreliminary ResultsInstrumentsResearch Questions
[Abric, 1994]
Next StepsPreliminary ResultsInstrumentsResearch Questions
Structural Approach
Central level P1 P2 P3
Diffusion of Innovation
[Rogers, 1962]
Next StepsPreliminary ResultsInstrumentsResearch Questions
Diffusion of Innovation
[Rogers, 1962]
Next StepsPreliminary ResultsInstrumentsResearch Questions
Relative Advantage, Compatibility, Ease of Use,
Observability, Triability
Preliminary Results
Next StepsPreliminary ResultsInstrumentsResearch Questions
10,9%
29,6%
54,7%
Bolivia Brazil Chile Colombia
Ecuador El Salvador Peru
Respondents: 247
Respondents: 2471 choice allowed
Annex to other institution
9,4%
Library7,8%
School5,3%
Stand-Alone77,6%
Kind of Venue
Annex to other institution Library School Stand-Alone
Social Representations
Next StepsPreliminary ResultsInstrumentsResearch Questions
cell phone connectivity
mobilitysmartphone
accessibilityaccessapplicationadvancement
comfortcomputer
communicationknowledgedevelopment
entertainmenteasy
informationinnovation
internet mobile
portablespeed
social networkstablettechnologytimewi-fi
agilityandroidportability
practicitytelephone
learningchat connectionanydatadigital
availabilityfun
education effectiveness
facebookease-of-use
futureimmediate
interaction iphone
notebook opportunity
rapid Web, securityabsenceJob, velocityvideo, whatsapp
Mobile
accessibilityaccessapplicationadvancement
comfortcomputer
communicationknowledgedevelopment
entertainmenteasy
informationinnovation
internet mobile
portablespeed
social networkstablettechnologytimewi-fi
agilityandroidportability
practicitytelephone
learningchat connectionanydatadigital
availabilityfun
education effectiveness
facebookease-of-use
futureimmediate
interaction iphone
notebook opportunity
rapid Web, securityabsenceJob, velocityvideo, whatsapp
cell phone
smartphone
computer
internet
mobile
tablet
technology
wi-fi
Mobile
cell phone connectivity
mobilitysmartphone
accessibilityaccessapplicationadvancement
comfortcomputer
communicationknowledgedevelopment
entertainmenteasy
informationinnovation
internet mobile
portablespeed
social networkstablettechnologytimewi-fi
agilityandroidportability
practicitytelephone
learningchat connectionanydatadigital
availabilityfun
education effectiveness
facebookease-of-use
futureimmediate
interaction iphone
notebook opportunity
rapid Web, securityabsenceJob, velocityvideo, whatsapp
cell phone
smartphone
computer
internet
mobile
tablet
technology
wi-fi
Mobile
cell phone connectivity
mobilitysmartphone
Physical object
accessibilityaccessapplicationadvancement
comfortcomputer
communicationknowledgedevelopment
entertainmenteasy
informationinnovation
internet mobile
portablespeed
social networkstablettechnologytimewi-fi
agilityandroidportability
practicitytelephone
learningchat connectionanydatadigital
availabilityfun
education effectiveness
facebookease-of-use
futureimmediate
interaction iphone
notebook opportunity
rapid Web, securityabsenceJob, velocityvideo, whatsapp
cell phone connectivity
mobilitysmartphone
Mobile
mobility
comfort
easy
portable
speed
time
accessibilityaccessapplicationadvancement
comfortcomputer
communicationknowledgedevelopment
entertainmenteasy
informationinnovation
internet mobile
portablespeed
social networkstablettechnologytimewi-fi
agilityandroidportability
practicitytelephone
learningchat connectionanydatadigital
availabilityfun
education effectiveness
facebookease-of-use
futureimmediate
interaction iphone
notebook opportunity
rapid Web, securityabsenceJob, velocityvideo, whatsapp
cell phone connectivity
mobilitysmartphone
Mobile
mobility
comfort
easy
portable
speed
time Convenience
accessibilityaccessapplicationadvancement
comfortcomputer
communicationknowledgedevelopment
entertainmenteasy
informationinnovation
internet mobile
portablespeed
social networkstablettechnologytimewi-fi
agilityandroidportability
practicitytelephone
learningchat connectionanydatadigital
availabilityfun
education effectiveness
facebookease-of-use
futureimmediate
interaction iphone
notebook opportunity
rapid Web, securityabsenceJob, velocityvideo, whatsapp
cell phone connectivity
mobilitysmartphone
Mobile
connectivity
accessibility
access
knowledge
information
accessibilityaccessapplicationadvancement
comfortcomputer
communicationknowledgedevelopment
entertainmenteasy
informationinnovation
internet mobile
portablespeed
social networkstablettechnologytimewi-fi
agilityandroidportability
practicitytelephone
learningchat connectionanydatadigital
availabilityfun
education effectiveness
facebookease-of-use
futureimmediate
interaction iphone
notebook opportunity
rapid Web, securityabsenceJob, velocityvideo, whatsapp
cell phone connectivity
mobilitysmartphone
Mobile
connectivity
accessibility
access
knowledge
information
Access
accessibilityaccessapplicationadvancement
comfortcomputer
communicationknowledgedevelopment
entertainmenteasy
informationinnovation
internet mobile
portablespeed
social networkstablettechnologytimewi-fi
agilityandroidportability
practicitytelephone
learningchat connectionanydatadigital
availabilityfun
education effectiveness
facebookease-of-use
futureimmediate
interaction iphone
notebook opportunity
rapid Web, securityabsenceJob, velocityvideo, whatsapp
cell phone connectivity
mobilitysmartphone
Mobile
communication
entertainment
social networks
accessibilityaccessapplicationadvancement
comfortcomputer
communicationknowledgedevelopment
entertainmenteasy
informationinnovation
internet mobile
portablespeed
social networkstablettechnologytimewi-fi
agilityandroidportability
practicitytelephone
learningchat connectionanydatadigital
availabilityfun
education effectiveness
facebookease-of-use
futureimmediate
interaction iphone
notebook opportunity
rapid Web, securityabsenceJob, velocityvideo, whatsapp
cell phone connectivity
mobilitysmartphone
Mobile
communication
entertainment
social networks
Sociality and Fun
accessibilityaccessapplicationadvancement
comfortcomputer
communicationknowledgedevelopment
entertainmenteasy
informationinnovation
internet mobile
portablespeed
social networkstablettechnologytimewi-fi
agilityandroidportability
practicitytelephone
learningchat connectionanydatadigital
availabilityfun
education effectiveness
facebookease-of-use
futureimmediate
interaction iphone
notebook opportunity
rapid Web, securityabsenceJob, velocityvideo, whatsapp
cell phone connectivity
mobilitysmartphone
Mobile
innovation
advancement
development
accessibilityaccessapplicationadvancement
comfortcomputer
communicationknowledgedevelopment
entertainmenteasy
informationinnovation
internet mobile
portablespeed
social networkstablettechnologytimewi-fi
agilityandroidportability
practicitytelephone
learningchat connectionanydatadigital
availabilityfun
education effectiveness
facebookease-of-use
futureimmediate
interaction iphone
notebook opportunity
rapid Web, securityabsenceJob, velocityvideo, whatsapp
cell phone connectivity
mobilitysmartphone
Mobile
innovation
advancement
development
Innovation
training cyber
free (gratis) inclusioninternet
telecentervive-digital
coffee-shop equalitylinepoint
learninghelp/aid
librarycenter
mallschool
computercommunicationcommunityconnectivityconnection
knowledgedevelopment
digital education
easegratuityinformationopportunityparks
digital-divide homecybercafe
comfortsharing
queryculture
availabilityencounterentertainmentschoolstudytraining government
integrationvenue
mobilesurfing
parkprogress
publicwebsocial-networkssecurity
technologyuniversitywi-fi
accessibilityaccess
servicesocial ICTsjobformalitieszone
PAV
training cyber
free (gratis) inclusioninternet
telecentervive-digital
coffee-shop equalitylinepoint
learninghelp/aid
librarycenter
mallschool
computercommunicationcommunityconnectivityconnection
knowledgedevelopment
digital education
easegratuityinformationopportunityparks
digital-divide homecybercafe
comfortsharing
queryculture
availabilityencounterentertainmentschoolstudytraining government
integrationvenue
mobilesurfing
parkprogress
publicwebsocial-networkssecurity
technologyuniversitywi-fi
accessibilityaccess
servicesocial ICTsjobformalitieszone
PAV
cyber
telecenter
vive-digital
library
center
mall
school
parksuniversity
training cyber
free (gratis) inclusioninternet
telecentervive-digital
coffee-shop equalitylinepoint
learninghelp/aid
librarycenter
mallschool
computercommunicationcommunityconnectivityconnection
knowledgedevelopment
digital education
easegratuityinformationopportunityparks
digital-divide homecybercafe
comfortsharing
queryculture
availabilityencounterentertainmentschoolstudytraining government
integrationvenue
mobilesurfing
parkprogress
publicwebsocial-networkssecurity
technologyuniversitywi-fi
accessibilityaccess
servicesocial ICTsjobformalitieszone
PAV
cyber
telecenter
vive-digital
library
center
mall
school
parksuniversity Physical place
training cyber
free (gratis) inclusioninternet
telecentervive-digital
coffee-shop equalitylinepoint
learninghelp/aid
librarycenter
mallschool
computercommunicationcommunityconnectivityconnection
knowledgedevelopment
digital education
easegratuityinformationopportunityparks
digital-divide homecybercafe
comfortsharing
queryculture
availabilityencounterentertainmentschoolstudytraining government
integrationvenue
mobilesurfing
parkprogress
publicwebsocial-networkssecurity
technologyuniversitywi-fi
accessibilityaccess
servicesocial ICTsjobformalitieszone
PAV
internet
connectivity
accessibility
access
connection
knowledge
information
wi-fi
training cyber
free (gratis) inclusioninternet
telecentervive-digital
coffee-shop equalitylinepoint
learninghelp/aid
librarycenter
mallschool
computercommunicationcommunityconnectivityconnection
knowledgedevelopment
digital education
easegratuityinformationopportunityparks
digital-divide homecybercafe
comfortsharing
queryculture
availabilityencounterentertainmentschoolstudytraining government
integrationvenue
mobilesurfing
parkprogress
publicwebsocial-networkssecurity
technologyuniversitywi-fi
accessibilityaccess
servicesocial ICTsjobformalitieszone
PAV
internet
connectivity
accessibility
access
connection
knowledge
information
wi-fi Access
training cyber
free (gratis) inclusioninternet
telecentervive-digital
coffee-shop equalitylinepoint
learninghelp/aid
librarycenter
mallschool
computercommunicationcommunityconnectivityconnection
knowledgedevelopment
digital education
easegratuityinformationopportunityparks
digital-divide homecybercafe
comfortsharing
queryculture
availabilityencounterentertainmentschoolstudyformationgovernment
integrationvenue
mobilesurfing
parkprogress
publicwebsocial-networkssecurity
technologyuniversitywi-fi
accessibilityaccess
servicesocial ICTsjobformalitieszone
PAV
training
learning
education
training cyber
free (gratis) inclusioninternet
telecentervive-digital
coffee-shop equalitylinepoint
learninghelp/aid
librarycenter
mallschool
computercommunicationcommunityconnectivityconnection
knowledgedevelopment
digital education
easegratuityinformationopportunityparks
digital-divide homecybercafe
comfortsharing
queryculture
availabilityencounterentertainmentschoolstudyformationgovernment
integrationvenue
mobilesurfing
parkprogress
publicwebsocial-networkssecurity
technologyuniversitywi-fi
accessibilityaccess
servicesocial ICTsjobformalitieszone
PAV
training
learning
education
Education
training cyber
free (gratis) inclusioninternet
telecentervive-digital
coffee-shop equalitylinepoint
learninghelp/aid
librarycenter
mallschool
computercommunicationcommunityconnectivityconnection
knowledgedevelopment
digital education
easegratuityinformationopportunityparks
digital-divide homecybercafe
comfortsharing
queryculture
availabilityencounterentertainmentschoolstudytraining government
integrationvenue
mobilesurfing
parkprogress
publicwebsocial-networkssecurity
technologyuniversitywi-fi
accessibilityaccess
servicesocial ICTsjobformalitieszone
PAV
inclusion
free
help/aid
development
gratuity
opportunity
training cyber
free (gratis) inclusioninternet
telecentervive-digital
coffee-shop equalitylinepoint
learninghelp/aid
librarycenter
mallschool
computercommunicationcommunityconnectivityconnection
knowledgedevelopment
digital education
easegratuityinformationopportunityparks
digital-divide homecybercafe
comfortsharing
queryculture
availabilityencounterentertainmentschoolstudytraining government
integrationvenue
mobilesurfing
parkprogress
publicwebsocial-networkssecurity
technologyuniversitywi-fi
accessibilityaccess
servicesocial ICTsjobformalitieszone
PAV
inclusion
free
help/aid
development
gratuity
opportunity Help to the Community
training cyber
free (gratis) inclusioninternet
telecentervive-digital
coffee-shop equalitylinepoint
learninghelp/aid
librarycenter
mallschool
computercommunicationcommunityconnectivityconnection
knowledgedevelopment
digital education
easegratuityinformationopportunityparks
digital-divide homecybercafe
comfortsharing
queryculture
availabilityencounterentertainmentschoolstudytraining government
integrationvenue
mobilesurfing
parkprogress
publicwebsocial-networkssecurity
technologyuniversitywi-fi
accessibilityaccess
servicesocial ICTsjobformalitieszone
PAV
communication
community
ease
training cyber
free (gratis) inclusioninternet
telecentervive-digital
coffee-shop equalitylinepoint
learninghelp/aid
librarycenter
mallschool
computercommunicationcommunityconnectivityconnection
knowledgedevelopment
digital education
easegratuityinformationopportunityparks
digital-divide homecybercafe
comfortsharing
queryculture
availabilityencounterentertainmentschoolstudytraining government
integrationvenue
mobilesurfing
parkprogress
publicwebsocial-networkssecurity
technologyuniversitywi-fi
accessibilityaccess
servicesocial ICTsjobformalitieszone
PAV
communication
community
ease
Socialization
moneyjob
entrepreneurship
equalityprogress
learningeconomicenterpriselackglobalizationplanningpoliticswealthsustainabilitytelework
help/aidcapacityknowledgedigital
economicequity
studyevolution
trainingstrenghteningfuturegovernmentinformationinnovation
investmentworking
moremajor
lesslevel
offerparticipationpovertyproject
accessadvancementwell-beingqualityquality-of-lifetraining
communitygrowth
culture developmenteconomyeducation
stabilityinclusion
incomesbetter
improvementopportunityprosperityhealthsocial society
resourcesresponsibilityliving-place
overcomingtechnologyworklife
Deve
lopm
ent
moneyjob
entrepreneurship
equalityprogress
learningeconomicenterpriselackglobalizationplanningpoliticswealthsustainabilitytelework
help/aidcapacityknowledgedigital
economicequity
studyevolution
trainingstrenghteningfuturegovernmentinformationinnovation
investmentworking
moremajor
lesslevel
offerparticipationpovertyproject
accessadvancementwell-beingqualityquality-of-lifetraining
communitygrowth
culture developmenteconomyeducation
stabilityinclusion
incomesbetter
improvementopportunityprosperityhealthsocial society
resourcesresponsibilityliving-place
overcomingtechnologyworklife
Deve
lopm
ent
progress
money
job
entrepreneurship
advancement
growth
economy
incomes
better
improvement
prosperitywork
moneyjob
entrepreneurship
equalityprogress
learningeconomicenterpriselackglobalizationplanningpoliticswealthsustainabilitytelework
help/aidcapacityknowledgedigital
economicequity
studyevolution
trainingstrenghteningfuturegovernmentinformationinnovation
investmentworking
moremajor
lesslevel
offerparticipationpovertyproject
accessadvancementwell-beingqualityquality-of-lifetraining
communitygrowth
culture developmenteconomyeducation
stabilityinclusion
incomesbetter
improvementopportunityprosperityhealthsocial society
resourcesresponsibilityliving-place
overcomingtechnologyworklife
Deve
lopm
ent
progress
money
job
entrepreneurship
advancement
growth
economy
incomes
better
improvement
prosperity Economic Growthwork
moneyjob
entrepreneurship
equalityprogress
learningeconomicenterpriselackglobalizationplanningpoliticswealthsustainabilitytelework
help/aidcapacityknowledgedigital
economicequity
studyevolution
trainingstrenghteningfuturegovernmentinformationinnovation
investmentworking
moremajor
lesslevel
offerparticipationpovertyproject
accessadvancementwell-beingqualityquality-of-lifetraining
communitygrowth
culture developmenteconomyeducation
stabilityinclusion
incomesbetter
improvementopportunityprosperityhealthsocial society
resourcesresponsibilityliving-place
overcomingtechnologyworklife
Deve
lopm
ent
equality
well-being
quality of life
community
stability
inclusion
opportunity
overcoming
social
society
health
moneyjob
entrepreneurship
equalityprogress
learningeconomicenterpriselackglobalizationplanningpoliticswealthsustainabilitytelework
help/aidcapacityknowledgedigital
economicequity
studyevolution
trainingstrenghteningfuturegovernmentinformationinnovation
investmentworking
moremajor
lesslevel
offerparticipationpovertyproject
accessadvancementwell-beingqualityquality-of-lifetraining
communitygrowth
culture developmenteconomyeducation
stabilityinclusion
incomesbetter
improvementopportunityprosperityhealthsocial society
resourcesresponsibilityliving-place
overcomingtechnologyworklife
Deve
lopm
ent
equality
well-being
quality of life
community
stability
inclusion
opportunity
overcoming Equality and Inclusion
social
society
health
moneyjob
entrepreneurship
equalityprogress
learningeconomicenterpriselackglobalizationplanningpoliticswealthsustainabilitytelework
help/aidcapacityknowledgedigital
economicequity
studyevolution
trainingstrenghteningfuturegovernmentinformationinnovation
investmentworking
moremajor
lesslevel
offerparticipationpovertyproject
accessadvancementwell-beingqualityquality-of-lifetraining
communitygrowth
culture developmenteconomyeducation
stabilityinclusion
incomesbetter
improvementopportunityprosperityhealthsocial society
resourcesresponsibilityliving-place
overcomingtechnologyworklife
Deve
lopm
ent training
culture
education
moneyjob
entrepreneurship
equalityprogress
learningeconomicenterpriselackglobalizationplanningpoliticswealthsustainabilitytelework
help/aidcapacityknowledgedigital
economicequity
studyevolution
trainingstrenghteningfuturegovernmentinformationinnovation
investmentworking
moremajor
lesslevel
offerparticipationpovertyproject
accessadvancementwell-beingqualityquality-of-lifetraining
communitygrowth
culture developmenteconomyeducation
stabilityinclusion
incomesbetter
improvementopportunityprosperityhealthsocial society
resourcesresponsibilityliving-place
overcomingtechnologyworklife
Deve
lopm
ent training
culture
education
Education
moneyjob
entrepreneurship
equalityprogress
learningeconomicenterpriselackglobalizationplanningpoliticswealthsustainabilitytelework
help/aidcapacityknowledgedigital
economicequity
studyevolution
trainingstrenghteningfuturegovernmentinformationinnovation
investmentworking
moremajor
lesslevel
offerparticipationpovertyproject
accessadvancementwell-beingqualityquality-of-lifetraining
communitygrowth
culture developmenteconomyeducation
stabilityinclusion
incomesbetter
improvementopportunityprosperityhealthsocial society
resourcesresponsibilityliving-place
overcomingtechnologyworklife
Deve
lopm
ent
technology
access
moneyjob
entrepreneurship
equalityprogress
learningeconomicenterpriselackglobalizationplanningpoliticswealthsustainabilitytelework
help/aidcapacityknowledgedigital
economicequity
studyevolution
trainingstrenghteningfuturegovernmentinformationinnovation
investmentworking
moremajor
lesslevel
offerparticipationpovertyproject
accessadvancementwell-beingqualityquality-of-lifetraining
communitygrowth
culture developmenteconomyeducation
stabilityinclusion
incomesbetter
improvementopportunityprosperityhealthsocial society
resourcesresponsibilityliving-place
overcomingtechnologyworklife
Deve
lopm
ent
technology
access
ICTs
Education
training
culture
education
training
learning
education
Education
training
culture
education
training
learning
education
learning
education
ease
Community
inclusion
free
help/aid
development
gratuity
opportunity
communication
entertainment
social networks
equality
well-being
quality of life
community
stability
inclusion
opportunity
overcoming
social
society
healthcommunication
community
ease
Community
inclusion
free
help/aid
development
gratuity
opportunity
communication
entertainment
social networks
equality
well-being
quality of life
community
stability
inclusion
opportunity
overcoming
social
society
healthcommunication
community
chat
video whatsapp
fun
interaction
Mobile Services in PAVs
Next StepsPreliminary ResultsInstrumentsResearch Questions
2,4
0,8
1,6
2,8
5,3
6,9
30,1
43,9
3,3
2,8
3,7
9,8
6,1
11,8
32,5
24,0
2,0
6,5
4,9
14,6
21,1
19,1
12,2
10,6
0,0 10,0 20,0 30,0 40,0 50,0 60,0 70,0 80,0 90,0
Finance
None of these
Political Participation
Public Administration
Environment
Agriculture
Emergencies
News
Health
Culture
Entertainment
Job Market
Communication
Education
In which of the following action areas do you see mobile devices to have the most
potential to support the goals of your venue?
1st 2nd 3rd Respondents: 247
n.a.1%
No58%
Yes41%
Does your venue use mobile technologies to provide some of its services?
n.a. No Yes
6,8%
6,8%
8,7%
28,2%
31,1%
34,0%
38,8%
63,1%
72,8%
72,8%
0,0% 10,0% 20,0% 30,0% 40,0% 50,0% 60,0% 70,0% 80,0%
Phones for calls
Phones for texting
Offers Smartphones
Printing from phones
Reserve computers via sms
Platforms to distribute sms
Offers Tablets
Transfer files from phones
Has Wi-Fi
Mobile Classes
Mobile Services offered
Respondents: 103Y/N answers
36,9%
38,8%
40,8%
55,3%
55,3%
59,2%
60,2%
69,9%
77,7%
79,6%
83,5%
92,2%
8,7%
9,7%
10,7%
19,4%
10,7%
20,4%
14,6%
21,4%
26,2%
24,3%
28,2%
33,0%
0,0% 10,0% 20,0% 30,0% 40,0% 50,0% 60,0% 70,0% 80,0% 90,0% 100,0%
Agriculture and Fishing
Finance
Health
Emergencies
Public administration and community…
Political participation
Environment
Culture
News
Employment and career
Educational services
Entertainment
Areas you actively cover through your services
How many mobile for the service on the total How many have the service on the total
Respondents: 103
Diffusion of Innovations
Next StepsPreliminary ResultsInstrumentsResearch Questions
Respondents: 247
10,0%
6,6%
2,3%
4,1%
11,9%
23,0%
14,3%
10,5%
9,7%
17,2%
31,9%
27,2%
22,1%
17,8%
33,6%
21,2%
34,7%
36,6%
41,3%
25,2%
13,9%
16,5%
28,0%
27,0%
12,5%
0,0% 20,0% 40,0% 60,0% 80,0% 100,0% 120,0%
Relative Advantage
Compatibility
Ease of Use
Observability
Triability
Perceived Advantages of mobile use for PAV services
Strongly Disagree Disagree Neutral Agree Strongly Agree
Thank You!
Sara Vannini
vanninis@uw.edu
vanninis@usi.ch
www.saravannini.com
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