urban e governance

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This is a presentation I made to IT heads in various ministries in the Central Government as well as the State Governments across India.It describes how crowd-sourcing is used in Pune and how the best practice has evolved across the world. This can be a good set of examples for local, state and central government offices to emulate rapidly with low budgets and high impact.

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urban e-governanceurban e-governancedr anupam saraphdr anupam saraph

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community involvement through

web2.0 integrated services delivery to urban citizens through

smart cards

community involvement through

web2.0 integrated services delivery to urban citizens through

smart cards

web 2.0web 2.0crowd sourcing governancecrowd sourcing governance

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web 2.0 is peoplehttp://www.wired.com

web 2.0 is peoplehttp://www.wired.com

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core competencies of Web 2.0 companies:

services, not packaged software, with cost-effective scalability

control over unique, hard-to-recreate data sources that get richer as more people use them

trusting users as co-developersharnessing collective intelligence

leveraging the long tail through customer self-service

software above the level of a single devicelightweight user interfaces, development models,

AND business models

core competencies of Web 2.0 companies:

services, not packaged software, with cost-effective scalability

control over unique, hard-to-recreate data sources that get richer as more people use them

trusting users as co-developersharnessing collective intelligence

leveraging the long tail through customer self-service

software above the level of a single devicelightweight user interfaces, development models,

AND business models

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 6

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 7

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 8

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 9

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 10

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 11

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 12

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 13

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 14

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 15

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 16

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Plotting Transit Routes on an Interactive Map

Interactive Route FinderShow All Routes | Show routes passing through Station Name will appear as you enter text.Showing all routesRoute No. Status Route Names (Click to view/plot the Route)66 Plotted Agalambegaon to Market Yard85 Plotted Ahire Gaon to Deccan Gymkhana137 Plotted Akurdi Rail way Station to Pune Station340 Plotted Akurdi Railway Station to Hadapsar Gadital321 Plotted Akurdi Railway Station to Katraj323 Plotted Akurdi Railway Station to Kothrud310 Plotted Akurdi Railway Station to Pimpri gao313 Plotted Akurdi Railway Station to Pune Station360 Plotted Alandi to Balewadi201 Plotted Alandi to Hadapsar GaonFirst Previous Next Las

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QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.2010 Anupam Saraph 22

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@dipnote – The U.S. Department of State@govgab - USA.gov blog, GovGab@greenversations – The EPA@TSABlogTeam – Transportation Security Administration, Based on TSA’s Evolution of Security Blog@USAgov – USA.gov@GobiernoUSA – USA.gov SpanishPortal@womenshealth - Womenshealth.gov@NASA - NASA @MarsPhoenix, @nasacolab, and 13 other NASA related feeds!

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the future of e-governance is in

crowdsourcing

the future of e-governance is in

crowdsourcing

smart cardssmart cardsintegrated service deliveryintegrated service delivery

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cards are a means for accessing information that

enables secure transactions

cards are a means for accessing information that

enables secure transactions

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cards for all government employees

unique id for all residents in the state

cards for all government employees

unique id for all residents in the state

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all transactions do not require the same level of

security

all transactions do not require the same level of

security

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transacting parties decide their comfort level for

security information that creates

comfort is not static

transacting parties decide their comfort level for

security information that creates

comfort is not static

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the value of a card increases if it can support the information needs for multiple transacting

parties comfort level of parties

increases with shared dynamic information

the risk of a transaction decreases as the same

information is used for multiple transactions

the value of a card increases if it can support the information needs for multiple transacting

parties comfort level of parties

increases with shared dynamic information

the risk of a transaction decreases as the same

information is used for multiple transactions

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classic cardsbased on web 2.0

classic cardsbased on web 2.0

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web based sign-upself certification

ip storage

web based sign-upself certification

ip storage

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easy information exchange online

form filling consistent

information at all points of transaction

easy information exchange online

form filling consistent

information at all points of transaction

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gold cardsgold cards

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merchant endorsement

merchant endorsement

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crm loyalty exchange programs micro-transactions

online payments pre and post paid

accounts

crm loyalty exchange programs micro-transactions

online payments pre and post paid

accounts

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platinum cardsplatinum cards

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biometric information

verification of cards, properties and

certificates by ca, police or ward

officers

biometric information

verification of cards, properties and

certificates by ca, police or ward

officers

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kyc secure access privacy and security control single-point

transactions

kyc secure access privacy and security control single-point

transactions

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overview of the Pune Card

overview of the Pune Card

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virtual cards for a secure city

based on shared identity

virtual cards for a secure city

based on shared identity

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name family details address contact

details work address pan election card

drivers license passport stn etc

name family details address contact

details work address pan election card

drivers license passport stn etc

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demographic information system origin destination studies micro-planning

service delivery and management secure and safe city human resource skills database promoting

loyalty local commerce

demographic information system origin destination studies micro-planning

service delivery and management secure and safe city human resource skills database promoting

loyalty local commerce

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challenges:inclusiveness roll out

infrastructure security privacy business model revenue model

challenges:inclusiveness roll out

infrastructure security privacy business model revenue model

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government 2.0government 2.0

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use of collaborative technologies at the heart of web 2.0 to better solve

collective problems at a city, state, national, and

international level

use of collaborative technologies at the heart of web 2.0 to better solve

collective problems at a city, state, national, and

international level

urban governanceurban governancebuilding livable citiesbuilding livable cities

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2010 Rank 2009 Rank City Country 1 1 Vienna Austria 2 2 Zurich Switzerland 3 3 Geneva Switzerland 4 4 Vancouver Canada 4 4 Auckland New Zealand 6 6 Düsseldorf Germany 7 8 Frankfurt Germany 7 7 Munich Germany 9 9 Bern Switzerland 10 10 Sydney Australia 11 11 Copenhagen Denmark 12 12 Wellington New Zealand 13 13 Amsterdam Netherlands 14 16 Ottawa Canada 15 14 Brussels Belgium 16 15 Toronto Canada 17 16 Berlin Germany 18 18 Melbourne Australia 19 19 Luxembourg Luxembourg 20 20 Stockholm Sweden 21 21 Perth Australia 21 22 Montreal Canada 23 28 Hamburg Germany 24 23 Nürnberg Germany 24 24 Oslo Norway 26 - Canberra Australia 26 25 Dublin Ireland 28 26 Calgary Canada 28 26 Singapore Singapore 30 - Stuttgart Germany 31 29 Honolulu USA 32 30 Adelaide Australia 32 29 San Francisco USA 34 32 Paris France 35 35 Helsinki Finland 36 34 Brisbane Australia 37 35 Boston USA 38 37 Lyon France 39 38 London UK 40 35 Tokyo Japan 41 41 Milan Italy 41 40 Kobe Japan 41 38 Yokohama Japan 44 42 Barcelona Spain 45 44 Lisbon Portugal 45 44 Chicago USA 45 44 Washington DC USA 48 48 Madrid Spain 49 49 New Yo rk City USA 50 50 Seattle USA

the world's top cities offering the best quality of lifeFrom Mercer’s Quality of Living Index list

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12% of worlds urban areas are in India

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I II III IV V VI Total I II III IV V VI1901 24 43 130 391 744 479 1,811 26.00 11.20 15.60 20.80 20.10 6.101911 23 40 135 364 707 485 1,754 27.40 10.50 16.40 19.70 19.30 6.501921 29 45 145 370 734 571 1,894 29.70 10.30 15.90 18.20 18.60 7.001931 35 56 183 434 800 509 2,017 31.20 11.60 16.80 18.00 17.10 5.201941 49 74 242 498 920 407 2,190 38.20 11.40 16.30 15.70 15.00 3.101951 76 91 327 608 1,124 569 2,795 44.60 9.90 15.70 13.60 12.90 3.101961 102 129 437 719 711 172 2,270 51.40 11.20 16.90 12.70 6.80 0.701971 148 173 558 827 623 147 2,476 57.20 10.90 16.00 10.90 4.40 0.401981 218 270 743 1,059 758 253 3,301 60.30 11.60 14.30 9.50 3.50 0.501991 300 345 947 1,167 740 197 3,696 65.20 10.90 13.10 7.70 2.60 0.302001 393 401 1,151 1,344 888 191 4,368

16.375 9.33 8.8538 3.4373 1.1935 0.4 2.4119

Number of Towns by size class % of urban population by size class

Class I: Greater than 1,00,000 population Class II: 50,000--1,00,000 population Class III: 20,000---50,000 population Class IV : 10,000--- 20,000 population Class V: 5,000---10,000 population Class VI: less than 5000 population

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50% of India’s urban areas are post-independence

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number of larger urban areas increased most

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most urbanites live in larger cities

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Local crisisof health mobility access sufficiency waste management breakdown of services dignity

Global problems

of terrorism pandemics energy crisis environment global warming

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the future of e-governance is in

crowd sourcing

the future of e-governance is in

crowd sourcing

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