ucisa 2012 business showcase: lync @ the ou

Moving To Microsoft LyncMarilyn Moffat, Head of Distributed Systems, IT InfrastructureThe Open University

UCISA 2012

Quick Facts

7000

Associate lecturers

5000Academics & admin staff

18

Office locations

250,000

Distance learning students

Global reachDiverse IT estate

Unified Communications

Legacy InfrastructureWide usage of public IM (MSN, etc.)Niche usage of LCS

- Remote desktop support- Remote collaboration

OCS 2007 Release

Strategy to 2013End of life telephony infrastructure Vision for integrated services

-e.g. power of the directory

Instant Messaging

Strategy Global users

High Use

How To Proceed?

Collaboration trials Supported desktop tools VOIP & Lync phones

Building a business case

Developed Aug-Dec 2010

SavingsTelephony replacement saving £2M+

- Purchase- Infrastructure modification for POE- Power usage- Reliance on specialist maintenance companies

Business efficiency (70mins/user/week)Carbon savings (4 tonnes)Travel & subsistence

Oct-Dec 2010Communicator client - desktops

April-May 2011Test LyncUpgrade clientReport VOIP experiences

June-Aug 2011Board approvalTender for phonesWide rollout from September

The Plan

Lync Testing

Tender

VOIP TestUpgrade

Board Approval Rollout

What Really Happened?

Demand!New CIO clearly recognised the benefits New strategic initiatives HE funding challenges

IT Leadership

Cost Savings

SupportEarly Adoption

Benefits

Accelerated Programme

Dec 2010Lync with Dell support

Easter 2011Lync infrastructure upgrades

June 2011Telephony roll outSBA regional infrastructure

Dec 2011 Completed in a year

Desktops

4,500

Regional Infrastructure

Issues En Route

User ExperienceTraining

ClientsIntegration

Expectations

Training

Inclusive TrainingAll user typesEncouraging change

Targeted LearningF1, learning guide, onlinePeers and targeted demos

Culture ChangeAll Users

Targeted Learning Guides

Student Facing Telephony

Advice & guidance

Many locations

Local controlModerniseprocesses

Modernisecontact center

Call center

Unified IP

Cloud vs. traditional providers Gartner leaders quadrant Lync integration

State of Play

Design & build stageDeliver from June-October 2012Hosted on-premisePhased implementation

Telephones today… System integration tomorrow!

Where next?

Technicians

Changing user habits

Biggest Challenges?

Managing demand!

Combine projectsPlatform upgrades

- Microsoft Office 2010- Windows 7- Exchange 2010

New services- SharePoint 2010

ResourcesYour systems integratorForrester Reports

The Economic Impact of Microsoft Lync: bit.ly/cqI8vZ

The Open UniversityWalton HallMilton KeynesMK7 6AA

www.open.ac.uk

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