true north part 4 - feedback

Bootcamp AimsAt the end of six months we EACH will have a business that:Represents us Works to our strengthsIs more than just usEngages effectively with othersIs able to reap what we desire

Bootcamp Rules1.Work at it2.Work at it ‘together’3.Work at it ‘by learning and

applying’4.RESPECT each other5.Encourage each other

Aims of this months BIG:

• An introduction to Feedback – The AWARE model and Feedback Matrix

• Customer Feedback - what your website is saying about the customer journey

• Physical ‘Feedback’ – what your body is telling you about the environment you have created

What is Feedback?

• Information communicated for the purpose of learning

• A means by which we change thinking and behaviours

• An ‘Improvement Experience’ – For you & your businesses and for ALL stakeholders

What does Feedback look like?

Growth MindsetTwo-way DialogueAction Orientated

• being open to suggestion

• actively soliciting opinion

• commitment to develop and build your strengths

• setting expectations

• ongoing input on your progress,

• asking questions

• understand the feedback given

• identify areas of weakness• commit to actions to

improve performance• SMART goals for positive

progress

What is your current ‘mindset’ to feedback?

The Lean In ‘AWARE’ Model for Feedback

1.A – Ask for it2.W – Watch the emotions3.A – Ask questions4.R – Reach out for different perspectives

5.E – Engage your potential

Taking Stock (2 minute review)

The AWARE questionnaire

Feedback Matrix

Why?• Encourages you to acknowledge the source of the feedback

• Positives and negatives are considered

• Become self-aware and acknowledge limitations

• Identifies learning needs

Finally a word on the Lean Start-up

The Lean Start-up Principles

1.The omnipresent entrepreneur2.Extreme uncertainty is the

context your ideas live in3.Validation and testing4.Build – Measure – Learn5.Accounting and Accountability

Lean Feedback Loop

Increase opportunity for feedback

A BIG welcome to:

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