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Transforming Your Organizationthrough Measurement, Analysis

and Knowledge Management

MidwayUSAJoel Felten

Vice President of Information Systems

Measurement & Analysis

Brain center for alignment of your organization’s

competitiveness!

• Effective measuring,

analyzing and improving

performance

• Managing organizational

knowledge to drive

improvement and innovation

• Driving focus of organizational

competiveness

Measurement & Analysis

• How do you know how your performance compares?

• Comparative data

• Customer data

• Measurement agility

• Performance Analysis Review

• Organization performance and capabilities

• Performance Improvement

• Best practices

• Future performance

Measurement & Analysis

Baldrige Feedback:• MidwayUSA effectively uses data and information to track its

daily operations and overall organizational performance, allowing for timely resource allocation, campaign timing, and workforce management decisions …..

MidwayUSA’s Measurement and Analysis Framework Step 1 – Measure selection

Step 2 – Measure reviewStep 3 – Measure analysis

Let’s take a look!

Measurement & Analysis

Measurement & AnalysisBaldrige Feedback Strength: Effectively uses its four OGs and aligned SKRs to systematically analyze and review performance the company scorecard

Measurement & Analysis

Knowledge Management

• Management of Organizational Knowledge• Collect and transfer of knowledge• Blend and build new knowledge• Use knowledge in your innovation and strategic planning

• Use of knowledge and resources to embed learning

How does your organization build and manage its knowledge assets?

Knowledge Management

How does MidwayUSA build and manage its knowledge assets?

Feedback: MW has a systematic, well-deployed, integrated approach to managing organizational knowledge that is audited through ISO recertification standards……..

• Knowledge Content• 826 Company Glossary entries• 739 Work Instructions• 1667 Appendices

• Performance Improvement System

Examples ….

Logistics - Shipping

The Knowledge Management Process!

Merchandising – Price Change

Company Glossary

Cost Master Product

Cost Per Click

Cost to Operate

Average Cost

Fixed Cost

Net Cost Variable Cost

Average Shipping Cost Per Order

Total Net Cost per invoice

Total Net Cost per Invoice - Logistics

PO Gross Cost

Freight Cost

Additional Cost

Labor Cost

Cost per Click

Let’s talk about cost…

Company Glossary

Knowledge Management

Q: How you ensure the quality and availability of data, information, software, and hardware, normally and in the event of an emergency?

What we do…• Build controls into the application / process• Integrated Contingency Plan (ICP)

• Annual executive table top exercise• Company fire drills• Maintain and review an IT business systems

critical list• 4 Red blanket exercises on critical systems

Take Away – How to get started

Monday MorningKM - Start a document of company specific terms

Measurement – Identify one measure to let you know if the business had a good day

Data/Information – Ask your IT folks, what is the most critical system in their stack that would impact the business?

Take Away – 90 Days

Next 90 DaysKM - Publish/Share your Company Glossary document. Allow others to provide input

Measurement – identify 2 additional in process measures linking to your good day measure

Data/Information – Ask how this would disrupt the business and plans to keep the business on

Take Away – The Next 12 Months

Next 12 MonthsKM – Expand your Company Knowledge to contain information regarding your most important processes/ At Risk processes.

Measurement – Develop your 1st round of linkage of this most important measure down to individuals and their process.

Data/Information – Ask them to conduct a table top red blanket exercise of this event. 1hr max. Do a pre and post score.

Questions?

Thank you!

Our best wishes to you in your pursuit of performance

excellence!

For more information:

www.AmericaNeedsBaldrige.com

qms@midwayusa.com

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