transforming your organization · measurement –develop your 1st round of linkage of this most...
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Transforming Your Organizationthrough Measurement, Analysis
and Knowledge Management
MidwayUSAJoel Felten
Vice President of Information Systems
Measurement & Analysis
Brain center for alignment of your organization’s
competitiveness!
• Effective measuring,
analyzing and improving
performance
• Managing organizational
knowledge to drive
improvement and innovation
• Driving focus of organizational
competiveness
Measurement & Analysis
• How do you know how your performance compares?
• Comparative data
• Customer data
• Measurement agility
• Performance Analysis Review
• Organization performance and capabilities
• Performance Improvement
• Best practices
• Future performance
Measurement & Analysis
Baldrige Feedback:• MidwayUSA effectively uses data and information to track its
daily operations and overall organizational performance, allowing for timely resource allocation, campaign timing, and workforce management decisions …..
MidwayUSA’s Measurement and Analysis Framework Step 1 – Measure selection
Step 2 – Measure reviewStep 3 – Measure analysis
Let’s take a look!
Measurement & Analysis
Measurement & AnalysisBaldrige Feedback Strength: Effectively uses its four OGs and aligned SKRs to systematically analyze and review performance the company scorecard
Measurement & Analysis
Knowledge Management
• Management of Organizational Knowledge• Collect and transfer of knowledge• Blend and build new knowledge• Use knowledge in your innovation and strategic planning
• Use of knowledge and resources to embed learning
How does your organization build and manage its knowledge assets?
Knowledge Management
How does MidwayUSA build and manage its knowledge assets?
Feedback: MW has a systematic, well-deployed, integrated approach to managing organizational knowledge that is audited through ISO recertification standards……..
• Knowledge Content• 826 Company Glossary entries• 739 Work Instructions• 1667 Appendices
• Performance Improvement System
Examples ….
Logistics - Shipping
The Knowledge Management Process!
Merchandising – Price Change
Company Glossary
Cost Master Product
Cost Per Click
Cost to Operate
Average Cost
Fixed Cost
Net Cost Variable Cost
Average Shipping Cost Per Order
Total Net Cost per invoice
Total Net Cost per Invoice - Logistics
PO Gross Cost
Freight Cost
Additional Cost
Labor Cost
Cost per Click
Let’s talk about cost…
Company Glossary
Knowledge Management
Q: How you ensure the quality and availability of data, information, software, and hardware, normally and in the event of an emergency?
What we do…• Build controls into the application / process• Integrated Contingency Plan (ICP)
• Annual executive table top exercise• Company fire drills• Maintain and review an IT business systems
critical list• 4 Red blanket exercises on critical systems
Take Away – How to get started
Monday MorningKM - Start a document of company specific terms
Measurement – Identify one measure to let you know if the business had a good day
Data/Information – Ask your IT folks, what is the most critical system in their stack that would impact the business?
Take Away – 90 Days
Next 90 DaysKM - Publish/Share your Company Glossary document. Allow others to provide input
Measurement – identify 2 additional in process measures linking to your good day measure
Data/Information – Ask how this would disrupt the business and plans to keep the business on
Take Away – The Next 12 Months
Next 12 MonthsKM – Expand your Company Knowledge to contain information regarding your most important processes/ At Risk processes.
Measurement – Develop your 1st round of linkage of this most important measure down to individuals and their process.
Data/Information – Ask them to conduct a table top red blanket exercise of this event. 1hr max. Do a pre and post score.
Questions?
Thank you!
Our best wishes to you in your pursuit of performance
excellence!
For more information:
www.AmericaNeedsBaldrige.com