tips & tricks - ms teams - adm · adoption of their solution over pre-outbreak rates as of 19th...

Tips & Tricks - MS Teams

NTT Intelligent Workplace team

Lieven.Everaerts@global.ntt

Business Consultant IWP

Intro

Jeff.Degraef@global.ntt

Business Unit Manager IWP & CX

Intro

Flow

Contact

Anywhere

Gekozen oplossing End User AdoptionRegels

Intelligent Workplace

What do we see today?

Gartner Business

Continuity Survey

shows just 12% of

organisations are

highly prepared for

Coronavirus.

Globally, all collaboration players are witnessing an uptick

in their adoptionNew age collaboration tools also continue to grow as their traditional counterparts

Users grew from 32 million to 44

million in the period between Mar 11 and Mar 18 2020

Signed six additional large

business customerswith more than 100,000

users each

Teams collaboration platform has seen a 500%

increase in meetings, calls, and

conferences

Teams also saw a 200% increase in usage

on mobile devices in China, since Jan.

31.

Continue to see a 700% increase in

adoption of their solution over pre-outbreak rates

As of 19th March, Webex reported 6.7 billion

meeting minutes and is hosting more than

4 million meetings a day globally, not including one-on-

one calls

More than 30% of its top global

enterpriseshave asked to help them scale

remote work

As of March 10, volume on Webex Teams messaging

increased 35% from Feb.'s daily highs

Source: Industry reporting – details in slide notes

Belgium – Room for improvement

In Belgium, 7% of employed persons usually work from home

Slight increase for occasional homeworkers:

• 6 procent in 2009

• 9 procent in 2019.

1. Some companies are “ready”, others are “not”

2. Depends not only of technology, it’s about People,

Processes and Tools

3. Technology is a means to an end

Are virtual meetings the now normal?

“Maart 2020 zal de geschiedenisboeken ingaan als de grootste digitale training cursus die de wereld ooit gekend heeft.”

*(Stev en Van Belleghem)

Rapid response – challenges today

Rapidly enable secure remote

working

Quickly switch your planned events

from on-site to virtual

1. Ensure

employee

activity

continues

2. Maintain

conferences,

events &

webinars

Transition to virtual and home

working contact centre capability

3. Retain

customer

service delivery

Intelligent Workplace

Microsoft Teams

YOUR TYPICAL PROJECT

Imagine… A group of 6-8 people needing to work on a project… Together!

Project ideas:• Send out communication about COVID-19• Prepare for a customer project• Ideate to solve a problem• …

Assemble team

YOUR TYPICAL PROJECT

Produce deliverables

Have meetings

Go Live

Get feedback

Send Mails, chats, place calls

Productivity tools

Have meetings (physical or

virtual) to synchronize because

mails, chats, were messy, not

clear

Spread the word!

Use Surveymonkey to learn

what people think. Share with

team afterwards.

Team vs Chat

SHOWTIME

Communicate

Collaborate Translate

Keep it structured!

Tabs Tabs Tabs Activities & bookmarks

Files

Governance

Team

TEAMS DICTIONNARY

Channel Chat / Meetings

collection of people, content &

tools surrounding different

projects and outcomes within

an organization.

• Department

• Customer

• Complex project

• …

dedicated sections within a

team to keep conversations &

work organized by specific

topics, projects, disciplines

Discussion topic

Specific Customer project

Subproject

…

Formal/informal

communication between

colleagues. Can be about

anything.

• Social Activities

• Non-Complex Project

• Smalltalk

• …

AND SOME REMINDERS

Check out message translation!

Use @ mentions

Follow/pin channels (unfollow/unpin as well)

Make texting fun! (giphies, emoji, praise,...)

Blur when needed (meetings)

Ctrl +E ; Ctrl + 1 ; +2 ; +3 ; ...

Use tabs

Save messages / Bookmarks

Slash

Check out connectors / Apps

Use Wiki

Check out Sharepoint

Record conferences, added to Stream

Organization

Intelligent Workplace

Key take aways

Clear meeting rules

Guard work/life

balancePeer learning - digital skills

Don’t forget to catch

up one-to-one with

video

Technology serves a

business purpose

(“You”)

Don’t forget about “fun”

Key take aways

QuestionsApril 2020