1-800-CONFERENCE & WEBEXBy Cheryl Norton and Annie Khan

1-800-CONFERENCE

SBC Long Distance Conferencing Service.

Includes: Audio Conferencing, Video Conferencing, Web Conferencing, and Webcasting Solutions.

SBC partnered w/ ConferencePlus in 1996

1-800-conference uniquely designed by SBC and for SBC customers.

WHAT MAKES IT UNIQUE?

One of the highest customer satisfaction levels w/ over 95% ranking good or excellent.

Only conference center run off a Centrex platform.

Offers billing and reporting engine that enables customized billing and reporting.

Fair approach to charging with no hidden charges

AUDIO SERVICES

Three types: ConferenceNOW®, Automated Passcode, and Operator Assisted Services.

Coordinator available 24 hours a day to set up calls and assist in selecting conference options.

CONFERENCENOW®

Reservation-less Automated Audio Service

Host receives permanent Toll and Toll-Free phone numbers, participant code, and moderator code.

Utilize the service up to 75 participants. Dial in and connect.

AUTOMATED PASSCODE SERVICE

No operator intervention. Host receives Toll-Free number, toll

number (international) and a passcode (unique to the call) upon reservation.

Participants dial the call-in number and enter passcode.

CONFERENCE CONTROLS

ConferenceNowControls

Automated PasscodeControls

OPERATOR-ASSISTED SERVICE

Full-time monitoring of each call. Live call answering by an operator. No limitations to the number of

participants. Two types: Dial-in service Dial-out service

DIAL-IN

Operated assisted “meet-me” service. Callers are greeted and validated by

coordinator. Names announced as they are placed

into conference. Can begin with a formal roll call

DIAL-OUT

Coordinator calls each participant and brings them to the conference.

Called approximately 2 to 5 minutes prior to the scheduled start of the meeting.

ENHANCED FEATURES/ OPTIONS

Communications Line- private communication between host and an operator.

Conference Recording- Digitally recording of the conference call.

Transcription- available via paper copy or disk.

Participants list- can be faxed and/or e-mailed.

Participant Notification- e-mail, call or fax all participants to call and register for conference.

RSVP line- automated system that allows participants to call and register.

Foreign Language Translation Digital Tape Replay- allows people

who could not attend call back and here a playback of the meeting.

Electronic Polling- track audience responses to questions or the key points of the meeting.

HELPFUL TIPS

RESERVATIONS

1-800-conference http://www.yourconferencecenter.com/s

bc/public/applicationspage.htm

JOIN AS:

Moderator/Host

Participant

MEETING CENTER

If you are the moderator, you start here

Participants start here

WHAT IS WEBEX ?

WebEx is an easy way to share ideas with anyone, anywhere. Combines real-time desktop sharing with phone conferencing,

so everyone sees the same thing while you talk. Its far more productive than emailing filings and struggling to get

everyone on the same page over the phone. It can sometimes eliminate the need for people to travel and meet on the site.

WHO USES WEBEX AND WHY ?

Find out why leading companies choose WebEx trust the online collaboration solutions used by more than 35,000 customer companies across a variety of industries and around the world.

It also saves money, time and intuitive, and its has affordable services that makes it easy for everyone:

Get more done without leaving your office. Improve collaboration. Make meetings more efficient. Train more people. Resolve support issues faster to better shelter serve your customers.

CISCO WEBEX MEETING CENTER

Integrated phone conferencing Multimedia support for PowerPoint, flash animations,

audios, and videos. Meetings recording and playbacks One-click meeting access from your taskbar, as well as

popular desktop, scheduling, and IM applications. Pc, Mac, and Iphone compatible Secure communications Unlimited online meetings Integrated phone conference and VOIP capabilities.

JOIN A MEETING ONLINE

To join, just enter the meeting number here.

REFERENCES

http://www.networks.wayne.edu/vns/SBC_CONFERENCE/Audio_Conf.pdf

http://www.corp.att.com/gov/contracts/legacysbccontracts/docs/1-800-CONFERENCE_PSD_Redacted2.pdf

http://www.webex.com