tips & tricks - ms teams - adm · adoption of their solution over pre-outbreak rates as of 19th...
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Tips & Tricks - MS Teams
NTT Intelligent Workplace team
Intro
Flow
Contact
Anywhere
Gekozen oplossing End User AdoptionRegels
Intelligent Workplace
What do we see today?
Gartner Business
Continuity Survey
shows just 12% of
organisations are
highly prepared for
Coronavirus.
Globally, all collaboration players are witnessing an uptick
in their adoptionNew age collaboration tools also continue to grow as their traditional counterparts
Users grew from 32 million to 44
million in the period between Mar 11 and Mar 18 2020
Signed six additional large
business customerswith more than 100,000
users each
Teams collaboration platform has seen a 500%
increase in meetings, calls, and
conferences
Teams also saw a 200% increase in usage
on mobile devices in China, since Jan.
31.
Continue to see a 700% increase in
adoption of their solution over pre-outbreak rates
As of 19th March, Webex reported 6.7 billion
meeting minutes and is hosting more than
4 million meetings a day globally, not including one-on-
one calls
More than 30% of its top global
enterpriseshave asked to help them scale
remote work
As of March 10, volume on Webex Teams messaging
increased 35% from Feb.'s daily highs
Source: Industry reporting – details in slide notes
Belgium – Room for improvement
In Belgium, 7% of employed persons usually work from home
Slight increase for occasional homeworkers:
• 6 procent in 2009
• 9 procent in 2019.
1. Some companies are “ready”, others are “not”
2. Depends not only of technology, it’s about People,
Processes and Tools
3. Technology is a means to an end
Are virtual meetings the now normal?
“Maart 2020 zal de geschiedenisboeken ingaan als de grootste digitale training cursus die de wereld ooit gekend heeft.”
*(Stev en Van Belleghem)
Rapid response – challenges today
Rapidly enable secure remote
working
Quickly switch your planned events
from on-site to virtual
1. Ensure
employee
activity
continues
2. Maintain
conferences,
events &
webinars
Transition to virtual and home
working contact centre capability
3. Retain
customer
service delivery
Intelligent Workplace
Microsoft Teams
YOUR TYPICAL PROJECT
Imagine… A group of 6-8 people needing to work on a project… Together!
Project ideas:• Send out communication about COVID-19• Prepare for a customer project• Ideate to solve a problem• …
Assemble team
YOUR TYPICAL PROJECT
Produce deliverables
Have meetings
Go Live
Get feedback
Send Mails, chats, place calls
Productivity tools
Have meetings (physical or
virtual) to synchronize because
mails, chats, were messy, not
clear
Spread the word!
Use Surveymonkey to learn
what people think. Share with
team afterwards.
Team vs Chat
SHOWTIME
Communicate
Collaborate Translate
Keep it structured!
Tabs Tabs Tabs Activities & bookmarks
Files
Governance
Team
TEAMS DICTIONNARY
Channel Chat / Meetings
collection of people, content &
tools surrounding different
projects and outcomes within
an organization.
• Department
• Customer
• Complex project
• …
dedicated sections within a
team to keep conversations &
work organized by specific
topics, projects, disciplines
Discussion topic
Specific Customer project
Subproject
…
Formal/informal
communication between
colleagues. Can be about
anything.
• Social Activities
• Non-Complex Project
• Smalltalk
• …
AND SOME REMINDERS
Check out message translation!
Use @ mentions
Follow/pin channels (unfollow/unpin as well)
Make texting fun! (giphies, emoji, praise,...)
Blur when needed (meetings)
Ctrl +E ; Ctrl + 1 ; +2 ; +3 ; ...
Use tabs
Save messages / Bookmarks
Slash
Check out connectors / Apps
Use Wiki
Check out Sharepoint
Record conferences, added to Stream
Organization
Intelligent Workplace
Key take aways
Clear meeting rules
Guard work/life
balancePeer learning - digital skills
Don’t forget to catch
up one-to-one with
video
Technology serves a
business purpose
(“You”)
Don’t forget about “fun”
Key take aways
QuestionsApril 2020