Scott Arizala, The Camp Counselor
Dan Weir, Frost Valley YMCA
Throwing in the towel
Saying “come get your kid”
www.TheCampCounselor.com
www.TheCampCounselor.com
Find the entire presentation at
http://www.danlovescamp.com/
by 10am tomorrow
Teaching,
Mastery
& Finals
Teaching:
Defining the
Problem
Teaching
Why do we need
to do this session?
Old way VS New Way
Teaching
• Formulaic
• Three steps– Give the parents the
heads up about the behaviors
– Give the kid consequences
– Asked the child to leave
• Parents were on our side
• Case by case
• Many steps
• Parents are not
on our side
Teaching
Old way VS New Way
• “Good Job”
• Take it personally
• Embarrassed easily
• Hates struggle
• Always connected
Parents!
Teaching
Mastery:
How to take on
the problem
Get all the facts
Mastery- #1 Prep
Get all the facts
Mastery- #1 Prep
What happened?
Get all the facts
Mastery- #1 Prep
What did we do to help the child?
Get all the facts
Mastery- #1 Prep
Why is does the child need to go
home?
Make a plan
Mastery- #1 Prep
Make a plan
Mastery- #1 Prep
What needs to happen next?
Make a plan
Mastery- #1 Prep
When are they going home?
Make a plan
Mastery- #1 Prep
How are they going home?
Make a plan
Mastery- #1 Prep
•What is next
•When they are leaving
•How are they leaving
Prepare answers
to probable
questions
Mastery- #1 Prep
Prepare answers
to probable
questions
Mastery- #1 Prep
Refunds
Prepare answers
to probable
questions
Mastery- #1 Prep
Insufficient staff supervision
Prepare answers
to probable
questions
Mastery- #1 Prep
Inability to get to camp in a timely
way
Prepare answers
to probable
questions
Mastery- #1 Prep
Can my child come back?
Step #2
Making the call
Thinking about
your environment
Mastery- #2 Making the call
Never do the
phone call alone
Mastery- #2 Making the call
The conversation•Your opener
•What happened
•What we did
•What needs to happen next
Mastery- #2 Making the call
Time to shut up
and listen
Mastery- #2 Making the call
Time to shut up
and listen
Mastery- #2 Making the call
Respectfully listen, acknowledge
feelings w/o wavering from plan
It’s worth
your time.
Mastery- #2 Making the call
Mastery- #2 Making the call
The more you listen now,
the less you will deal with later
Mastery- #2 Making the call
The parent just
wants to be
heard
• “Good Job”
• Take it personally
• Embarrassed easily
• Hates struggle
• Always connected
Parents!
Teaching
Mastery- #2 Making the call
Your mantra is
“Less is more”
Step #3
After the call
Document
everything
Mastery- #3 After the call
Document
everything
Times and dates
Mastery- #3 After the call
Document
everything
Demeanor of the parents and kids
Mastery- #3 After the call
Prep for face to
face
Mastery- #3 After the call
Prepare the
camper
Mastery- #3 After the call
Offer debriefs for
those who need
them
Mastery- #3 After the call
Follow up with the
family
Mastery- #3 After the call
Follow up with the
family
Asking “how their family has been”
Mastery- #3 After the call
Finals:
Conquering the
problem
Meet
Alejandro
Finals
• Alejandro has been coming to camp for years
• This summer isn’t going well
• He doesn’t like the kids in his cabin but likes his counselors
• It’s midway through the session
• He has been talked to by the two counselors, unit leader,
Assistant Director and you
• Alejandro has even spoke to his mom and promised her
that this would change
• You told mom that if it continued that he would need to go
home
• So far mom has been good – wants her son to change his
behavior and asked you to really keep an eye on the cabin
dynamic
The scenario is a 14 year old boy is
being defiant
Finals
It was
emotionally
traumatic
Find the entire presentation at
http://www.danlovescamp.com/
by 10am tomorrow