throwing in the towel - saying "come get your kid"
TRANSCRIPT
Scott Arizala, The Camp Counselor
Dan Weir, Frost Valley YMCA
Throwing in the towel
Saying “come get your kid”
www.TheCampCounselor.com
www.TheCampCounselor.com
Find the entire presentation at
http://www.danlovescamp.com/
by 10am tomorrow
Teaching,
Mastery
& Finals
Teaching:
Defining the
Problem
Teaching
Why do we need
to do this session?
Old way VS New Way
Teaching
• Formulaic
• Three steps– Give the parents the
heads up about the behaviors
– Give the kid consequences
– Asked the child to leave
• Parents were on our side
• Case by case
• Many steps
• Parents are not
on our side
Teaching
Old way VS New Way
• “Good Job”
• Take it personally
• Embarrassed easily
• Hates struggle
• Always connected
Parents!
Teaching
Mastery:
How to take on
the problem
Step #1
Prep
Get all the facts
Mastery- #1 Prep
Get all the facts
Mastery- #1 Prep
What happened?
Get all the facts
Mastery- #1 Prep
What did we do to help the child?
Get all the facts
Mastery- #1 Prep
Why is does the child need to go
home?
Make a plan
Mastery- #1 Prep
Make a plan
Mastery- #1 Prep
What needs to happen next?
Make a plan
Mastery- #1 Prep
When are they going home?
Make a plan
Mastery- #1 Prep
How are they going home?
Make a plan
Mastery- #1 Prep
•What is next
•When they are leaving
•How are they leaving
Prepare answers
to probable
questions
Mastery- #1 Prep
Prepare answers
to probable
questions
Mastery- #1 Prep
Refunds
Prepare answers
to probable
questions
Mastery- #1 Prep
Insufficient staff supervision
Prepare answers
to probable
questions
Mastery- #1 Prep
Inability to get to camp in a timely
way
Prepare answers
to probable
questions
Mastery- #1 Prep
Can my child come back?
Step #2
Making the call
Thinking about
your environment
Mastery- #2 Making the call
Never do the
phone call alone
Mastery- #2 Making the call
The conversation•Your opener
•What happened
•What we did
•What needs to happen next
Mastery- #2 Making the call
Time to shut up
and listen
Mastery- #2 Making the call
Time to shut up
and listen
Mastery- #2 Making the call
Respectfully listen, acknowledge
feelings w/o wavering from plan
It’s worth
your time.
Mastery- #2 Making the call
Mastery- #2 Making the call
The more you listen now,
the less you will deal with later
Mastery- #2 Making the call
The parent just
wants to be
heard
• “Good Job”
• Take it personally
• Embarrassed easily
• Hates struggle
• Always connected
Parents!
Teaching
Mastery- #2 Making the call
Your mantra is
“Less is more”
Step #3
After the call
Document
everything
Mastery- #3 After the call
Document
everything
Times and dates
Mastery- #3 After the call
Document
everything
Demeanor of the parents and kids
Mastery- #3 After the call
Prep for face to
face
Mastery- #3 After the call
Prepare the
camper
Mastery- #3 After the call
Offer debriefs for
those who need
them
Mastery- #3 After the call
Follow up with the
family
Mastery- #3 After the call
Follow up with the
family
Asking “how their family has been”
Mastery- #3 After the call
Finals:
Conquering the
problem
Meet
Alejandro
Finals
• Alejandro has been coming to camp for years
• This summer isn’t going well
• He doesn’t like the kids in his cabin but likes his counselors
• It’s midway through the session
• He has been talked to by the two counselors, unit leader,
Assistant Director and you
• Alejandro has even spoke to his mom and promised her
that this would change
• You told mom that if it continued that he would need to go
home
• So far mom has been good – wants her son to change his
behavior and asked you to really keep an eye on the cabin
dynamic
The scenario is a 14 year old boy is
being defiant
Finals
Wrapping Up
It was
emotionally
traumatic
Find the entire presentation at
http://www.danlovescamp.com/
by 10am tomorrow