the impact of cloud service models on business processes

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THE IMPACT OF CLOUD SERVICE MODELS ON BUSINESS PROCESSES

What’s the Next Step?• Expectations from business processes systems

have evolved significantly.

• Better and faster online experience expected.

Business Processes, Service Models & Delivery Models

• Business processes - how work gets done?• Supported by applications that manage information

content and perform transactions.• Supported by a platform and infrastructure

that provide storage, processing, and communications.

• Cloud computing enables businesses to create and use services on demand, through cloud SaaS, PaaS, and IaaS.

What Types of Processes Are Candidates for Cloud Computing?

• Commoditized support processes (e-mail, storage, HR)

• Un-automated collaborative support processes

• Common industry processes• Regulatory/compliance processes• Knowledge-intensive processes• Analytic processes

Competencies Needed to Improve Business Processes in the Cloud

• Business Process Visibility:– Shared and relevant process view across business and IT, partners, suppliers,

on-premises and off-premises solutions • Business Process Monitoring and Measurement:

– BAM, dashboards, establishing KPIs to monitor business outcome and SLAs • Process-Aware Infrastructure:

– Process-centric integration backbone for instrumenting business processes and for managing change across process artifacts — both for on-premises and off-premises solutions

• Sourcing: – Vendor management, aligning SLAs to desired business outcomes,

understanding of sourcing options, contract models, and payment models • Global-Class Computing and Social Networking:

– Mastery of Web 2.0 technologies, governance policies for integrating business user mashups into core business processes, identification of critical knowledge-based and collaborative processes inside and outside of the enterprise

Cloud Benefits• Maintains investment and leverage the value in legacy

systems• Enables the automation of processes across the entire

organization and externally with partners and customers

• Provides business managers now have direct control of applications

• Facilitates process improvement and the creation of new processes

• Improves communication between business and IT.• Provides real-time monitoring and management of

business processes

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