the impact of cloud service models on business processes
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THE IMPACT OF CLOUD SERVICE MODELS ON BUSINESS PROCESSESTRANSCRIPT
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THE IMPACT OF CLOUD SERVICE MODELS ON BUSINESS PROCESSES
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What’s the Next Step?• Expectations from business processes systems
have evolved significantly.
• Better and faster online experience expected.
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Business Processes, Service Models & Delivery Models
• Business processes - how work gets done?• Supported by applications that manage information
content and perform transactions.• Supported by a platform and infrastructure
that provide storage, processing, and communications.
• Cloud computing enables businesses to create and use services on demand, through cloud SaaS, PaaS, and IaaS.
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What Types of Processes Are Candidates for Cloud Computing?
• Commoditized support processes (e-mail, storage, HR)
• Un-automated collaborative support processes
• Common industry processes• Regulatory/compliance processes• Knowledge-intensive processes• Analytic processes
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Competencies Needed to Improve Business Processes in the Cloud
• Business Process Visibility:– Shared and relevant process view across business and IT, partners, suppliers,
on-premises and off-premises solutions • Business Process Monitoring and Measurement:
– BAM, dashboards, establishing KPIs to monitor business outcome and SLAs • Process-Aware Infrastructure:
– Process-centric integration backbone for instrumenting business processes and for managing change across process artifacts — both for on-premises and off-premises solutions
• Sourcing: – Vendor management, aligning SLAs to desired business outcomes,
understanding of sourcing options, contract models, and payment models • Global-Class Computing and Social Networking:
– Mastery of Web 2.0 technologies, governance policies for integrating business user mashups into core business processes, identification of critical knowledge-based and collaborative processes inside and outside of the enterprise
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Cloud Benefits• Maintains investment and leverage the value in legacy
systems• Enables the automation of processes across the entire
organization and externally with partners and customers
• Provides business managers now have direct control of applications
• Facilitates process improvement and the creation of new processes
• Improves communication between business and IT.• Provides real-time monitoring and management of
business processes
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