the future creating a collaborative of work organization group presentations/october 2013...

The Future

of Work

Make Social Real

Creating a Collaborative

Organization

succeed

(c) 2013 NewsGator Technologies

(c) 2013 NewsGator Technologies

Enterprise Social - Creating a Collaborative Organization

The results are in, social collaboration benefits both the enterprise and the employees. The trick is understanding where and how to introduce collaboration tools into your culture, organization and technology to drive social engagement.

Join us to learn about the key success factors in social adoption. We'll share real world success stories of collaboration yielding value across the enterprise to Make Social Real.

(c) 2013 NewsGator Technologies

We Make Social Real

#1Social

business

solutions in

the

Microsoft

ecosystem

of

enterprise

users

100%Enterprise

Human Centric

SharePoint ✓

SAP ✓

Salesforce ✓

Dynamics ✓

Azure ✓

Trustedby the

fortune 500

Delivering

Solutions to drive

adoption.

Real

Business

Value

Millions

(c) 2013 NewsGator Technologies

On Prem | Cloud

Expand Your

Reach

Facilitate

Connections

Empower

Smarter Streams

Discover

Expertise

Reward

& Recognize

Track

Social Activity

Talent

Management

Business

AlignmentTechnology

Enablement

Internal

Communications

Innovation

Management

Core Platform: Social Sites

NewsGator Adoption Framework

Solutions

People Engagement

(c) 2013 NewsGator Technologies

(c) 2013 NewsGator Technologies

Where Should Efforts Be Focused?

Culture, Organization & Technology

Landscape Assessment Document which

outlines Strengths, Opportunities, Challenges

and Recommendations for improvement.

Assess the current state of the Culture,

Organization and Technology landscape as

it relates to the adoption of Social

Where Should Efforts Be Focused?

40%

35%25%

(c) 2013 NewsGator Technologies

• NewsGator Adoption Framework Web Pagehttp://www.newsgator.com/services-and-support/adoption-framework

• NewsGator Adoption Framework Guidehttp://info.newsgator.com/rs/newsgator/images/NGAF_Guide_7August2013.pdf

• “10 Tips for a Healthy Social Enterprise” eBook http://info.newsgator.com/rs/newsgator/images/Adoption_eBook.pdf

• Driving Adoption Webinar Recordinghttp://info.newsgator.com/DrivingAdoptionWebinar.html

(c) 2013 NewsGator Technologies

Carr, David F. InformationWeek.com 3 June 2013

MicrosoftSharePoint NewsGator Social Sites

They also had good stories to tell

about translating social business theory

into practice.”http://www.informationweek.com/social-business/strategy/10-social-business-leaders-for-2013/240155934?queryText=social business leader

(c) 2013 NewsGator Technologies

http://www.informationweek.com/social-

business/social_networking_private_platforms/state-street-social-business-

leader-of-2

http://www.informationweek.com/social-business/strategy/10-social-

business-leaders-for-2013/240155934?pgno=2

http://www.informationweek.com/social-business/strategy/10-social-

business-leaders-for-2013/240155934?pgno=9

http://www.informationweek.com/social-business/strategy/10-social-

business-leaders-for-2013/240155934?pgno=10

http://www.informationweek.com/social-business/strategy/10-

social-business-leaders-for-2013/240155934

(c) 2013 NewsGator Technologies

(c) 2013 NewsGator Technologies

(c) 2013 NewsGator Technologies

Reach

Reach• Respond to email notifications

• Email digest

• Outlook plugin

• Notifications via Lync

• Desktop / Windows 8 clients

• Mobile options (HTML and native

clients)

• Intranet & Extranet stream connector

• External collaboration using

Glassboard, an Azure-based service

• Rich set of API’s(c) 2013 NewsGator Technologies

• Expertise Scoring Engine• Explicit expertise: self-declared on the profile

• Implicit expertise: actions, behavior, reactions on the site

• Likes

• Comments

• Answer marked as Correct

• Customizable weight of internal and external inputs

• Tag Cloud or Multi-word search to find experts

• Compare Experts

• Initiate a Question

• Recommend Expertise to Augment Profile

How Social Sites Surfaces Experts

(c) 2013 NewsGator Technologies

Multi-Word or Tag Cloud Search

(c) 2013 NewsGator Technologies

(c) 2013 NewsGator Technologies

Initiate a Question

• Q&A

• Knowledge Capture

• Onboarding

• Staffing

• Training

• Innovation

• Etc.

Why is Expertise important?

(c) 2013 NewsGator Technologies

(c) 2013 NewsGator Technologies

Questions• Takes the user by the hand and

guides them in how to use the tool.

• Automatic matching against existing questions and microblogs

• Can answer a question and direct to information BEFORE something is even posted!

• Suggest both relevant communities and relevant posts to review

• Suggest hashtags for proper routing

(c) 2013 NewsGator Technologies

Questions• Assign global and community Q&A curators

• Community MVP’s for answering questions, MVP Avatar

• Reminders for unanswered or not-closed questions

• Suggestions for profile expertise augmentation

• Default questions tab in communities to save knowledge captured

(c) 2013 NewsGator Technologies

• Send question via email to appropriate community (v. card downloadable from community page)

• Use a hashtag

• Participate via

(c) 2013 NewsGator Technologies

Questions Reporting

(c) 2013 NewsGator Technologies

Trended calendar-month report showing April:214

2+ hours

6 hours

85%

85%

(80%)

(c) 2013 NewsGator Technologies

Global, Community and Personal KB’s

Simply click to Add to Knowledge Base Informal

Formal, leverage SharePoint workflow for editing, approval, publication

Stream OR web source

Wiki Page, Tags, Discoverable via Search, Workflow

Interaction Model to Find Information Keyword, Most Liked, Most Viewed, Search etc.

(c) 2013 NewsGator Technologies

(c) 2013 NewsGator Technologies

(c) 2013 NewsGator Technologies

(c) 2013 NewsGator Technologies

• Find experts

• Ask questions

• Get answers

• Capture Knowledge

(c) 2013 NewsGator Technologies

Create a dialogue across hierarchies based on expertise

Reach more people

Engage more people

Ensuring control AND flexibility

Provide a compelling experience where people like to get the latest happenings.

Encourage conversations and feedback.

Notify individuals when there is something important to them wherever they are.

Make your job easier to publish, target, notify, and track participation and impact.

• Social Sites for Internal Communicationshttp://www.newsgator.com/products-and-solutions/solutions/internal-communications

• Internal Communications Survival Kithttp://info.newsgator.com/SurvivaloftheSocial-iCOM.html

• Internal Communications Solution Videohttp://youtu.be/YHXYfNB3Whg

• Internal Communications Data Sheethttp://www.newsgator.com/File%20Library/NewsGator/Datasheets/Solutions%20Datasheets/News

Gator-Internal-Communications-Datasheet-053113.pdf(c) 2013 NewsGator Technologies

Social innovation is more than ideation.

Analyze and prioritize concepts with subject matter experts.

Kick start and execute innovation projects aligned to business objectives.

Encourage and recognize participation with creative incentive programs.

Trace, discover, and secure your critical Intellectual Property.

Categorize and compile ideas into collaboration workgroups.

Crowdsource ideas through focused, time-based challenges.

Measure the impact of innovation process and overall goals.

Social innovation with NewsGator.

One social network. One user experience. Attain global innovation. One identity. One user workflow. One mobile app. No add’l training.

One secure system of record.Capture knowledge, conduct conversations, manage permissions, and secure your IP.

Implicit and explicit expertise. Surface recommended experts [based on all social activity] to evaluate innovation projects.

Recognize and reward participation.Create urgency. Motivate and recognize participation through badging and incentives.

Simplify eDiscovery.Trace idea origination to support patent control and infringement process.

• Social Sites for Innovation Web Pagehttp://www.newsgator.com/products-and-solutions/solutions/innovation

• Innovation Solution Data Sheethttp://www.newsgator.com/File%20Library/NewsGator/Datasheets/Solutions%20Datasheets/News

Gator-Innovation-Solution-Datasheet.pdf

• Fireside Chat with AMP

http://www.youtube.com/watch?v=Pz9pVuFpRe4

• Innovation Infographichttp://halhome/GTM/Documents/Solutions/Innovation/Innovation_Infographic_Final.png

(c) 2013 NewsGator Technologies

Cultural, Organizational

and Technology

Assessments

Provide

Recommendations For

Areas of Focus

Workshops, Best

Practices, Planning,

Execution and

Measurement Making Social Real

Amy OsterSr. Engagement Manager

Angi HarpSales Executive

here

here

Evaluate Your Enterprise

http://www.newsgator.com/products-and-solutions/sharepoint/evaluate

The Social Enterprise Buyer’s Guide

http://info.newsgator.com/NewsGatorBuyersGuide.html