the egovernment authority - oecd.orgfuture directions in the field of open and innovative policies...
Post on 04-Jul-2020
3 Views
Preview:
TRANSCRIPT
The eGovernment Authority
Mr. Nezar Maroof
Director of Government Support Projects
Future Directions in the field of open and innovative policies in the
public sector: an eGovernment Perspective
“Build a productive and globally competitive economy through
efficient and effective government to ensure every Bahraini has the means to live a secure and fulfilling life and reach
their full potential”
The eGovernment Authority draws its strategy from Bahrain Economic Vision 2030
MDG Goals Implemented eGA Projects
Eradicate Extreme Poverty & Hunger eWelfare, Social Assistance System, Unemployment Insurance Scheme, & National Employment Project
Achieve Universal Primary Education eLearning System for Schools & Learning Institutes (King Hamad Schools Of The Future Project)
Reduce Child Mortality, Improve Maternal Health, Combat HIV/AIDS and Other Disease
Automation of Health Services, e-Birth Certificate, Pre-Employment Health Check-up Appointment
Ensure Environmental Sustainability
IT Recycle Project
Systems for Transparency, open, rule-based, predictable, non-discriminatory trading and financial system
eInvestor
Bahrain has already achieved most of the MDGs and is now working on MDGs Plus, to be achieved by 2015 and beyond
Achieve next generation government excellence
Deliver high quality services effectively
Value efficiency
Advocate proactive customer engagement
Nurture Entrepreneurship
Collaborate with all stakeholders
Encourage Innovation
A
D
V
A
N
C
E
The New eGovernment ADVANCE Strategy 2011-2014 Objectives
Target Models for a Strategic Direction
E-Transformation New Standards
Focus on Capacity Building
Simplify the government services Provide added value to business
sector and society Sustainability
Suitable to Special Needs Personalization
Focus on Education Sector Encourage e-Participation
GCC Services Integration Create Information Centers
General IT Governance
Shared Services GCC Common Market
Enhancement Enhance Competitiveness
Welcoming the GCC Countries Provide all the essential
Information Useful Services
To be a model in the use of technology to reach the MDGs
Attract Investments Simplify processes on investors
Simplify the procedures
Simply procedures for Visitors Source of Information
Government Business Individuals
Lo
ca
lly
Regio
na
lly
Inte
rna
tio
nally
Regulatory Framework
7
eGovernment Foundational Elements
eGovernment
ICT Environment
The ICT environment can be improved
through:
– Increasing fixed and mobile broadband penetration rate (from 1.8% to 22%)
– Improving eLiteracy (current Kingdom rank for Availability of ICT Research and Training is 103rd)
– Improving ICT usage of businesses (increase ICT spending from 2% to 6% of GDP)
– Higher degrees of ICT / eGov innovation
Existing regulations (e.g. eTransactions law)
should be updated
The regulatory framework should be
expanded to include critical eGov-related
regulations such as:
– Electronic legitimacy
– Cryptography
– Data privacy
– Cyber crimes
Citizens Businesses
Government
E-Literacy Broadband
ICT Adoption
– Intellectual Property Rights
– Freedom of Information
– ICT Development Incentives
– Data sharing
In developing the strategic direction for eGov for Bahrain we analyzed the latest trends in eGov and ICT globally
Source: Booz & Company analysis
Description eGov Trend Personalized one-stop government portal incl. all eGov services - categorized by life stages - user is in control of his ‘own’ governmental site (My Portal)
User-Centricity
Services offered on smart phones (e.g., apps) that add value to the user when being on the way
Mobile Government
Focus of giving users the choice for their preferred access channel, e.g. contact center, online, etc.
Multi-Channel
Same e-ID authentication for all government eServices transcending all levels of government, also using smart card technology
e-ID Authentication
Laws, institutions and security frameworks are strengthened to protect data on governmental and other databases
Data Protection / Data Security
Back-office integration across all government entities, focusing on efficiency and implementation of KPIs and standardization of processes
Integration / Efficiency
Stronger private sector partnerships vs. arm’s length outsourcing contracts
Partnering
Attract and retain skilled workforce, particularly IT staff
ICT Capability Building
Political debates and decision making is combined with web 2.0 functionalities to enable the user to actively participate in public agenda setting - from pro-actively requesting input, to topical involvement, to broad decision making (eVoting)
eParticipation
eGov Trends ICT Trends
Source: Booz & Company analysis
Description eGov Trend Personalized one-stop government portal incl. all eGov services - categorized by life stages - user is in control of his ‘own’ governmental site (My Portal)
User-Centricity
Services offered on smart phones (e.g., apps) that add value to the user when being on the way
Mobile Government
Focus of giving users the choice for their preferred access channel, e.g. contact center, online, etc.
Multi-Channel
Same e-ID authentication for all government eServices transcending all levels of government, also using smart card technology
e-ID Authentication
Laws, institutions and security frameworks are strengthened to protect data on governmental and other databases
Data Protection / Data Security
Back-office integration across all government entities, focusing on efficiency and implementation of KPIs and standardization of processes
Integration / Efficiency
Stronger private sector partnerships vs. arm’s length outsourcing contracts
Partnering
Attract and retain skilled workforce, particularly IT staff
ICT Capability Building
Political debates and decision making is combined with web 2.0 functionalities to enable the user to actively participate in public agenda setting - from pro-actively requesting input, to topical involvement, to broad decision making (eVoting)
eParticipation
Latest eGovernment & ICT Trends
Latest eGovernment & ICT Trends
E-Participation
Society Engagement
Standardization-IT Policies and Standards
Open Data
Below are the eGovernment Authority projects in the field of open and innovative policies:
Society Engagement
eGovernment program and eServices are shaped in line with customers
preferences and needs
The main objective is to increase awareness of and satisfaction with
eGovernment program
Deliverables
Planned and implemented customers’ needs
assessment on a bi-yearly basis
Planned and implemented marketing plan /
campaign
Planned and implemented eGovernment users’
satisfaction assessment on a bi-yearly basis
E-Participation
11
Society Engagement
Feedback &
eParticipation
Citizens
Government
Blogs
Wikis
Podcasts
RSS Feeds
Social Networks
Mashups
Identify Preferences and
Needs
Promote Awareness
Customize e-channels & e-Services
Assess Satisfaction
E-Participation
12Booz & Company
Location Based Technology
Next Generation Technology Recommendations
Cloud Computing Internet of Things Green IT
Smart Phone Application Open Data Program
Deploy a central smart phone
eGov application with the top-
20 services, increasing usage
and uptake of mobile services
Expose public, non sensitive data to
allow businesses and the general
public to develop web and smart
phone applications, increasing
innovation and e-Participation
Enable location based and
location aware services,
increasing usage and
effectiveness in the community
Develop a strategy for cloud
computing, focusing on private
cloud, public cloud and hybrid /
business cloud opportunities, to
increase e-Participation and
innovation across the Kingdom
Develop a strategy and proof of
concept / prototype for Internet of
Things, driving the integration between
all, everyday items and enabling future
semantic web technology
Develop a strategy to “Green IT” as
well as automate existing manual
processes which result in high levels
of carbon emissions, in order to
ensure overall sustainability
Kingdom
Public
Data Sets
Public
Data
Interfaces
(APIs)
www Citizens
SDI
1 2 3
6 4 5
Kingdom
of Bahrain
Green IT
Strategy
Going Green through IT
Greening IT
Green IT Governance
Hybrid
Cloud
Public
Cloud Private
Cloud
Standardization-IT Policies & Standards
Objective / Benefits
Defined policies and rules of engagement to be
used by all entities involved in the eGovernment
program
Ensured compatibility among Government entity
various systems
Deliverables
IT policies
Architecture blueprints for various IT elements of
Government IT solutions
Technical standards covering all blueprints
Governance framework and communication plan to
manage the dissemination and management of the
policies and standards
Aims to develop the relevant eGovernment policies and standards to guide
the behavior of Government staff in relevant domains (e.g. IT usage and
security) and establish uniform requirements for all Government entities with
regards to current or planned IT architectural components
Public Develop Web & Smart Phone Applications
General public and businesses develop and use applications
based on the ‘open’ data
14Booz & Company
Increased Benefits All Round
Increased eGov
eParticipation Increased
Innovation
Government Opens Data Sources
Open Data: eGovernment Innovation Support
Housing
Inventory
Crime Stats
Electric
Power
Population
Census
Increased
Transparency
Direct
Funding
Indirect
Funding
http://www.bahrain.bh/wps/portal/data/
Enhancing Economic growth by
focusing on productivity
and skills
Diversify economy
by focusing
on sectors beyond oil and
financial services
Promote innovation
Promoting partnerships
Improving operational
performance of public
sector entities
Establishing a high-quality,
transparent enforced
regulatory system
Provide a high
standard of social
aid
Promoting access to quality
healthcare & education
services
Ensuring a safe, secure,
sustainable & attractive
environment infrastructure
eParticipation
Citizen Engagement
Standardization
Open Data
The eGovernment Projects Mapped to the Bahrain Economic Vision
2030 Themes
Thank you
Question & Answers
top related