The eGovernment Authority

Mr. Nezar Maroof

Director of Government Support Projects

Future Directions in the field of open and innovative policies in the

public sector: an eGovernment Perspective

“Build a productive and globally competitive economy through

efficient and effective government to ensure every Bahraini has the means to live a secure and fulfilling life and reach

their full potential”

The eGovernment Authority draws its strategy from Bahrain Economic Vision 2030

MDG Goals Implemented eGA Projects

Eradicate Extreme Poverty & Hunger eWelfare, Social Assistance System, Unemployment Insurance Scheme, & National Employment Project

Achieve Universal Primary Education eLearning System for Schools & Learning Institutes (King Hamad Schools Of The Future Project)

Reduce Child Mortality, Improve Maternal Health, Combat HIV/AIDS and Other Disease

Automation of Health Services, e-Birth Certificate, Pre-Employment Health Check-up Appointment

Ensure Environmental Sustainability

IT Recycle Project

Systems for Transparency, open, rule-based, predictable, non-discriminatory trading and financial system

eInvestor

Bahrain has already achieved most of the MDGs and is now working on MDGs Plus, to be achieved by 2015 and beyond

Achieve next generation government excellence

Deliver high quality services effectively

Value efficiency

Advocate proactive customer engagement

Nurture Entrepreneurship

Collaborate with all stakeholders

Encourage Innovation

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The New eGovernment ADVANCE Strategy 2011-2014 Objectives

Target Models for a Strategic Direction

E-Transformation New Standards

Focus on Capacity Building

Simplify the government services Provide added value to business

sector and society Sustainability

Suitable to Special Needs Personalization

Focus on Education Sector Encourage e-Participation

GCC Services Integration Create Information Centers

General IT Governance

Shared Services GCC Common Market

Enhancement Enhance Competitiveness

Welcoming the GCC Countries Provide all the essential

Information Useful Services

To be a model in the use of technology to reach the MDGs

Attract Investments Simplify processes on investors

Simplify the procedures

Simply procedures for Visitors Source of Information

Government Business Individuals

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Regulatory Framework

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eGovernment Foundational Elements

eGovernment

ICT Environment

The ICT environment can be improved

through:

– Increasing fixed and mobile broadband penetration rate (from 1.8% to 22%)

– Improving eLiteracy (current Kingdom rank for Availability of ICT Research and Training is 103rd)

– Improving ICT usage of businesses (increase ICT spending from 2% to 6% of GDP)

– Higher degrees of ICT / eGov innovation

Existing regulations (e.g. eTransactions law)

should be updated

The regulatory framework should be

expanded to include critical eGov-related

regulations such as:

– Electronic legitimacy

– Cryptography

– Data privacy

– Cyber crimes

Citizens Businesses

Government

E-Literacy Broadband

ICT Adoption

– Intellectual Property Rights

– Freedom of Information

– ICT Development Incentives

– Data sharing

In developing the strategic direction for eGov for Bahrain we analyzed the latest trends in eGov and ICT globally

Source: Booz & Company analysis

Description eGov Trend Personalized one-stop government portal incl. all eGov services - categorized by life stages - user is in control of his ‘own’ governmental site (My Portal)

User-Centricity

Services offered on smart phones (e.g., apps) that add value to the user when being on the way

Mobile Government

Focus of giving users the choice for their preferred access channel, e.g. contact center, online, etc.

Multi-Channel

Same e-ID authentication for all government eServices transcending all levels of government, also using smart card technology

e-ID Authentication

Laws, institutions and security frameworks are strengthened to protect data on governmental and other databases

Data Protection / Data Security

Back-office integration across all government entities, focusing on efficiency and implementation of KPIs and standardization of processes

Integration / Efficiency

Stronger private sector partnerships vs. arm’s length outsourcing contracts

Partnering

Attract and retain skilled workforce, particularly IT staff

ICT Capability Building

Political debates and decision making is combined with web 2.0 functionalities to enable the user to actively participate in public agenda setting - from pro-actively requesting input, to topical involvement, to broad decision making (eVoting)

eParticipation

eGov Trends ICT Trends

Source: Booz & Company analysis

Description eGov Trend Personalized one-stop government portal incl. all eGov services - categorized by life stages - user is in control of his ‘own’ governmental site (My Portal)

User-Centricity

Services offered on smart phones (e.g., apps) that add value to the user when being on the way

Mobile Government

Focus of giving users the choice for their preferred access channel, e.g. contact center, online, etc.

Multi-Channel

Same e-ID authentication for all government eServices transcending all levels of government, also using smart card technology

e-ID Authentication

Laws, institutions and security frameworks are strengthened to protect data on governmental and other databases

Data Protection / Data Security

Back-office integration across all government entities, focusing on efficiency and implementation of KPIs and standardization of processes

Integration / Efficiency

Stronger private sector partnerships vs. arm’s length outsourcing contracts

Partnering

Attract and retain skilled workforce, particularly IT staff

ICT Capability Building

Political debates and decision making is combined with web 2.0 functionalities to enable the user to actively participate in public agenda setting - from pro-actively requesting input, to topical involvement, to broad decision making (eVoting)

eParticipation

Latest eGovernment & ICT Trends

Latest eGovernment & ICT Trends

E-Participation

Society Engagement

Standardization-IT Policies and Standards

Open Data

Below are the eGovernment Authority projects in the field of open and innovative policies:

Society Engagement

eGovernment program and eServices are shaped in line with customers

preferences and needs

The main objective is to increase awareness of and satisfaction with

eGovernment program

Deliverables

Planned and implemented customers’ needs

assessment on a bi-yearly basis

Planned and implemented marketing plan /

campaign

Planned and implemented eGovernment users’

satisfaction assessment on a bi-yearly basis

E-Participation

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Society Engagement

Feedback &

eParticipation

Citizens

Government

Blogs

Wikis

Podcasts

RSS Feeds

Social Networks

Mashups

Identify Preferences and

Needs

Promote Awareness

Customize e-channels & e-Services

Assess Satisfaction

E-Participation

12Booz & Company

Location Based Technology

Next Generation Technology Recommendations

Cloud Computing Internet of Things Green IT

Smart Phone Application Open Data Program

Deploy a central smart phone

eGov application with the top-

20 services, increasing usage

and uptake of mobile services

Expose public, non sensitive data to

allow businesses and the general

public to develop web and smart

phone applications, increasing

innovation and e-Participation

Enable location based and

location aware services,

increasing usage and

effectiveness in the community

Develop a strategy for cloud

computing, focusing on private

cloud, public cloud and hybrid /

business cloud opportunities, to

increase e-Participation and

innovation across the Kingdom

Develop a strategy and proof of

concept / prototype for Internet of

Things, driving the integration between

all, everyday items and enabling future

semantic web technology

Develop a strategy to “Green IT” as

well as automate existing manual

processes which result in high levels

of carbon emissions, in order to

ensure overall sustainability

Kingdom

Public

Data Sets

Public

Data

Interfaces

(APIs)

www Citizens

SDI

1 2 3

6 4 5

Kingdom

of Bahrain

Green IT

Strategy

Going Green through IT

Greening IT

Green IT Governance

Hybrid

Cloud

Public

Cloud Private

Cloud

Standardization-IT Policies & Standards

Objective / Benefits

Defined policies and rules of engagement to be

used by all entities involved in the eGovernment

program

Ensured compatibility among Government entity

various systems

Deliverables

IT policies

Architecture blueprints for various IT elements of

Government IT solutions

Technical standards covering all blueprints

Governance framework and communication plan to

manage the dissemination and management of the

policies and standards

Aims to develop the relevant eGovernment policies and standards to guide

the behavior of Government staff in relevant domains (e.g. IT usage and

security) and establish uniform requirements for all Government entities with

regards to current or planned IT architectural components

Public Develop Web & Smart Phone Applications

General public and businesses develop and use applications

based on the ‘open’ data

14Booz & Company

Increased Benefits All Round

Increased eGov

eParticipation Increased

Innovation

Government Opens Data Sources

Open Data: eGovernment Innovation Support

Housing

Inventory

Crime Stats

Electric

Power

Population

Census

Increased

Transparency

Direct

Funding

Indirect

Funding

http://www.bahrain.bh/wps/portal/data/

Enhancing Economic growth by

focusing on productivity

and skills

Diversify economy

by focusing

on sectors beyond oil and

financial services

Promote innovation

Promoting partnerships

Improving operational

performance of public

sector entities

Establishing a high-quality,

transparent enforced

regulatory system

Provide a high

standard of social

aid

Promoting access to quality

healthcare & education

services

Ensuring a safe, secure,

sustainable & attractive

environment infrastructure

eParticipation

Citizen Engagement

Standardization

Open Data

The eGovernment Projects Mapped to the Bahrain Economic Vision

2030 Themes

Thank you

Question & Answers