the company of ambius final [autosaved]

The Company of AmbiusA Study & Critical Review on Leadership

Presented By

Kevin DuffyJohn Saint-Onge& Albert Trujillo

Introduction of Tim Jolly Tim’s Responsibilities as a

Leader

Introduction of Tim JollyQuick Facts:

Currently an Ambius service manager

Alumnus of ULV

Business Administration Degree

Head baseball coach for teams in both the US and the Netherlands

Tim’s Responsibilities as a Leader

Tim Jolly has a many responsibilities working at Ambius.

From establishing teams to handling budgets and accounts, Tim has a lot on his agenda.

The chart to the right showcases some of the many responsibilities Tim is in charge of at Ambius.

Managing Accounts

Establishing Teams

BudgetsSales

Payroll

The Ambius Organization

Currently, Ambius employs over 1,300 employees in 42 branches in North

America.

Ambius focuses on catering

to each individual client and their specific requests.

The Ambius Organization

The Ambius OrganizationThe Ambius organization offers

“design services for interior business environments.”

These services include: live and artificial plant displays commercial holiday displays wall art and “living” wall art ambient scenting for work environments

Examples to follow!

Photos of Work & Products

Live & Artificial Plant Displays&

Commercial Holiday Displays

Photos by designer charlee storner

Mall Spaces Mall & Hotel Spaces

Live Plant Displays

Photos by designer laura burns-lambert

Mall Spaces & Holiday Displays

Live & Artificial Plant Displays

Photos by designer joanne craft

Hotel Grounds Live Plant Displays

Wall Art &

“Living” Wall Art

Wall ArtAmbius works in the following genres for their clientele:

landscapes

floral

photography

coastal

abstract

Ambius can also create custom-made mirrors and murals for any design space.

“Living” Wall ArtAmbius also creates unique art pieces called “living” wall art.

Utilizing plants in a unique variety of ways, this “living” wall art truly creates a wonderful, nature-inspired environment.

Ambient Scenting

Ambient Scenting Also known as aroma

marketing

Powerful, yet subtle way for your company to gain loyalty of customers

Of all the senses, smell is often cited as the one that triggers emotions and memories most powerfully

When the sense of smell is added to an environment, studies show that a person will recall that location or moment due to their ability to remember the smell

As a result, scents can: reinforce a brand create a warm and

memorable welcome give customers a reason to

stay longer or want to return

Ambient Scenting Samples

Fruity Citrus Naturescape

Mission & VisionStrategic GoalsMajor Initiatives

Culture & Environment

Mission & Vision - M I S S I O N - - V I S I ON -

Provide world-class service experiences that enhance the business environments

Enhance business environments

Offer a broad range of unique products

Improve employee well-being

Create long last clientele relationships through genuine teamwork

gggggggg“Ambius will be the premier creator of ambience for businesses, which enables the work experience and enables people to thrive.”

Strategic Goals Ambius has established The Ambience Service Promise for their employees, which is modeled off of their mission statement, to achieve excellent customer service and meet expected goals.

It states the following:

Inspire their imaginationsConnect with a smile

Engage them emotionallyGrow their knowledge

Ambius has also established a listed Service Model.

Major Initiatives

Ambius is committed to being eco-friendly.

The organization has established a carbon-reduction

program to provide a more sustainable future.

B E E C O – F R I E N D L Y !

Major Initiatives A M B I U S U N I V E R S I T Y

The Ambius University was created to:

Provide proper education

Provide excellent training for employees

Provide Research & Development

Develop better management for their sustainability and environmental projects

Culture/Work Environment & Environmental Factors

C U L T U R Eand the work environment

E N V I R O N M E N T A L F A C T O R S

In the culture at Ambius, the following list is crucial for success:

integrity reliability responsiveness teamwork excellent service valued, lasting

relationships

Ambius is affected by a number of outside forces, including:

life cycle of plants soil conditions weather conditions customer damage

Leadership StyleIN REGARDS TO TIM JOLLY

Leadership Style Tim’s Three Styles

SKILLS APPROACH SITUATIONAL APPROACH

AUTHENTIC LEADER

Tim, who is currently in Middle Management, follows the “Skills Approach” correctly.

He is: Highly technical with

computers

Works well with people and establishing teams

Creates new, innovative concepts for beautiful and efficient displays

Tim also follows the “Situational Approach” model.

Tim currently utilizes the following principles from this model:

S2 (Coaching):for teams who are less knowledgeable in tasks

S3 (Supporting): for teams who are more knowledgeable in tasks

Tim is also a very authentic leader.

Tim has:

Established an “open door” policy

Established structure

Established motivation and objectives

Established trust

Lead with conviction, passion, and consistency

Leadership Impact on Organization

Tim’s Experiences at South Coast Plaza Example story showcasing Tim’s leadership in

action

Worker’s way versus Tim’s way

Conflict

Resolution

Evaluation & Recommendations

EvaluationAfter evaluating Tim’s responses, it appears that Tim is an overall great leader.The following characteristics of Tim really appealed to me:

Tim creates personal relationships with his employees

Tim is motivated by client happiness and enjoys his finalized products

Tim has established a “snowball” of accountability in his work ethics

For the most part, Tim has established mutual trust in his workplace

Tim is passionate, coolheaded, innovative, and creative towards his job

Tim is great at creating solutions at work

He follows the three mentioned models accordingly Skills Approach, Situational Approach, & Authentic Leader Model

Recommendations: Introduction

Although Tim displays great leadership approaches, I do have a few suggestions.

Tim mentioned in his interview responses that he wished his team members would become more “self-manageable” and not so dependent on him.

Recommendations: Tim’s Main Concern

What do you think you can improve upon as a leader?

“I think I can improve on forming the technicians to become more self-manageable. Unfortunately when you develop such open and trusting

relationships, the employee will come to you with anything. This is good, but it does mean that sometimes there are problems that do not need to be addressed by the manager because they could easily be solved by the technician and improve efficiency. I can do a better job in drawing out

this fine line and voicing what issues need to be run by a manager before a decision is made versus what issues that don’t.”

How to accomplish this?

How to accomplish this?

Utilize the Transformational Model.

Draw the “line” between friend and leader better; focus a little more attention on the “task” side. (It’s a double-edge sword!)

Establish the issues that need to be addressed by managers and which issues do not.

Develop creative ways to keep motivating the staff.

Situational Approach: switch from the S2 approach to a more frequent use of the S3 or possibly S4 (Delegating) approach in the future when employees feel more “transformed” and developed.

Recommendations

Keep on doing what you are doing right!

Keep developing your relationships with both your clients and employees (be mindful, though, of how you go about this!)

Keep being a motivating, trusting force within your team

Keep leading by example

Remain passionate and excited about what you do (If you aren’t excited, why should your employees be?)

My Final Recommendation

Remember the Harvard Article for Providing Great

Leadership:o Always keep your “fire” of desire strong. o Keep up with your “snowball” of accountability! o Break any “masks” that may form in the future!o Learn from yourself and others: “Movie” yourself.

Review and reflect yourself constantly! This goes for everyone!

Questions & Answers Segment

Thank You!

We hope you enjoyed our presentation!