the art of feedback: e-learning module: what's feedback? why feedback? how to give feedback?
Post on 22-Nov-2014
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EXPERTS IN THE ART OF
MOTIVATION
FEEDBACKGIVE & GET
EXPERTS IN THE ART OF
MOTIVATION
What’s Feedback
EXPERTS IN THE ART OF
MOTIVATION
Feedback is…information about past behaviourdelivered in the presentwhich may influence future behaviour
EXPERTS IN THE ART OF
MOTIVATION
Feedback isNOTCriticising
EXPERTS IN THE ART OF
MOTIVATION
Feedback isNOThumiliatingor burningdown
EXPERTS IN THE ART OF
MOTIVATION
There are two forms
of Feedback
EXPERTS IN THE ART OF
MOTIVATION
Positive Negative
Perpetuate & expand
behaviour
Changebehaviour
EXPERTS IN THE ART OF
MOTIVATION
PositiveNegativ
e
3 X more then
enhances confidence & motivation
EXPERTS IN THE ART OF
MOTIVATION
the best WAY
to successis…
PositiveFeedbac
k
Success
Success
PositiveFeedbac
k
EXPERTS IN THE ART OF
MOTIVATION
WHAT ’s IN IT FOR ME ?
WIIFMFEEDBACK
EXPERTS IN THE ART OF
MOTIVATION
to improve team
performance
to show mutual respect
to build a
strong team
to build trust
EXPERTS IN THE ART OF
MOTIVATION
To know yourself
EXPERTS IN THE ART OF
MOTIVATION
to have a good
conversation
about work
EXPERTS IN THE ART OF
MOTIVATION
blind spotssmaller
Feedbackhelps to make
EXPERTS IN THE ART OF
MOTIVATION
EXPERTS IN THE ART OF
MOTIVATION
EFFECTIVE FEEDBACK is
UNDERSTOOD & HEARD & ACCEPTED
EXPERTS IN THE ART OF
MOTIVATION
EXPERTS IN THE ART OF
MOTIVATION
EFFECTIVE FEEDBACKNEEDS MUTUAL
TRUST
EXPERTS IN THE ART OF
MOTIVATION
How to give EFFECTIVE
Feedback ?
EXPERTS IN THE ART OF
MOTIVATION
BE POSITIVETOWARD
THE PERSON
EXPERTS IN THE ART OF
MOTIVATION
FACE 2 FACE
EXPERTS IN THE ART OF
MOTIVATION
BE SPECIFIC
CONCRETE& SINCERE
EXPERTS IN THE ART OF
MOTIVATION
EXPLAIN
WHYYOU GIVE FEEDBACK
ALWAYS
EXPERTS IN THE ART OF
MOTIVATION
KEEP IT TO YOURSELFI SEE…
“FACTS”
I FEEL
“EMOT
IONS”
WHAT bothers ME
”attitude & facts”
BECAUSE …“WHY”
I havea CONCERN
I LIKE to share
with youWHA
T DO
YOU
PROP
OSE
“ACT
IONS”
EXPERTS IN THE ART OF
MOTIVATION
LISTENACTIVELY
CHECK? YES?
EXPERTS IN THE ART OF
MOTIVATION
Give space for reactions
EXPERTS IN THE ART OF
MOTIVATION
SEEK A WIN-WIN
EXPERTS IN THE ART OF
MOTIVATION
EXPERTS IN THE ART OF
MOTIVATION
HOW to receive Feedback
EXPERTS IN THE ART OF
MOTIVATION
BE CALM, Listen first & ASK to
understand
Show Respect
&say
“Thanks”EXPERTS IN THE
ART OF MOTIVATION
EXPERTS IN THE ART OF
MOTIVATION
EXPERTS IN THE ART OF
MOTIVATION
A shoulder-tick a day keeps the
doctor away
Tenderness and kindness are not
signs of weakness and despairbut
manifestations of strength and
resolution.
EXPERTS IN THE ART OF
MOTIVATION
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