technology one enabler presentation for feb 2015

Technology: One Enabler for Digital Strategies

Rebecca Jones

Dysart & Jones Associates

rebecca@dysartjones.com

You need to know:

Did you know? 2014 updated

Ah yes…..

a technology strategy…

Organizational Toolbox

Which strategy comes 1st?

Technology Strategy

Strategy Technology

Considerations for your technology strategy

Drucker Knew

If you watch nothing else

Gartner Top 10 Tech

Trends -

Every autumn

Will a digital future mean a different organizational structure?

Mindset

Capabilities Enablers

https://www.linkedin.com/pulse/wirearchy-workplace-jane-mcconnell

People

Organization

Tools

Leadership

Culture

Process

Structure

Individual

Enterprise

Galbraith’s Star Model

Skills

&

Mindsets

Rewards Processes

Reporting

&

Relationships

Strategic

Direction

Organizational

Structure

A good digital strategy

….doesn’t focus on the buzz but on the interaction ofaudiences and their experience within the differentchannels (i.e., web, portal, mobile, social, etc.).

What do customers need and want from you to remainloyal and engaged? Customer-centric content and datamanagement strategy across multiple channels. Developcontent and easy access that supports your customers’needs at all the various touch points.

PointB.com’s Defining Your Digital Strategy

Digital transformation requires transformed organizational structures

Organizational Excellence

1. Simultaneous continuous improvement

2. Breaking down organizational barriers between departments

3. Eliminating layers of management, creating flatter organizational hierarchies

4. Closer relationships with customers and suppliers

5. Intelligent use of new technology

6. Global focus

7. Improving human resource skills

MIT’s research of

best practices

3 areas relate to

Organizational Structure

Factors to consider

Rewards

Key roles, skills & mindsets

Processes (including technology) underpinning services & operations

Services

Strategies

Technology Impacts:

Work processes

Communication flows with employees & clients

Service delivery

Incentives

RecognitionHow it impacts the shapeof the organizationdepends on the people

Draft the frame

Your organizational

strategies

Technologies to move

strategies forward

Processes to be remade

Technologies to remake

processes