technology one enabler presentation for feb 2015
TRANSCRIPT
Technology: One Enabler for Digital Strategies
Rebecca Jones
Dysart & Jones Associates
Ah yes…..
a technology strategy…
Organizational Toolbox
Which strategy comes 1st?
Technology Strategy
Strategy Technology
Considerations for your technology strategy
Drucker Knew
If you watch nothing else
Gartner Top 10 Tech
Trends -
Every autumn
Will a digital future mean a different organizational structure?
Mindset
Capabilities Enablers
https://www.linkedin.com/pulse/wirearchy-workplace-jane-mcconnell
People
Organization
Tools
Leadership
Culture
Process
Structure
Individual
Enterprise
Galbraith’s Star Model
Skills
&
Mindsets
Rewards Processes
Reporting
&
Relationships
Strategic
Direction
Organizational
Structure
A good digital strategy
….doesn’t focus on the buzz but on the interaction ofaudiences and their experience within the differentchannels (i.e., web, portal, mobile, social, etc.).
What do customers need and want from you to remainloyal and engaged? Customer-centric content and datamanagement strategy across multiple channels. Developcontent and easy access that supports your customers’needs at all the various touch points.
PointB.com’s Defining Your Digital Strategy
Digital transformation requires transformed organizational structures
Organizational Excellence
1. Simultaneous continuous improvement
2. Breaking down organizational barriers between departments
3. Eliminating layers of management, creating flatter organizational hierarchies
4. Closer relationships with customers and suppliers
5. Intelligent use of new technology
6. Global focus
7. Improving human resource skills
MIT’s research of
best practices
3 areas relate to
Organizational Structure
Factors to consider
Rewards
Key roles, skills & mindsets
Processes (including technology) underpinning services & operations
Services
Strategies
Technology Impacts:
Work processes
Communication flows with employees & clients
Service delivery
Incentives
RecognitionHow it impacts the shapeof the organizationdepends on the people
Draft the frame
Your organizational
strategies
Technologies to move
strategies forward
Processes to be remade
Technologies to remake
processes