smart engage efinancials 2011
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Smart EngagePro-actieve klantinteractie
© 2011 Tieto Corporation
Internationale klanten
2 2011-04-15
© 2011 Tieto Corporation
Nederlandse klanten
3 2011-04-15
© 2011 Tieto Corporation
Waardepropositie
4 2011-04-15
© 2011 Tieto Corporation
Voordelen
5 2011-04-15
Right Visitor, Right Time, Right Agent• Sophisticated Business Rules• Value-Based Prioritization• Real-Time Predictive Targeting
INTELLIGENT ENGAGEMENT
Proven Domain Expertise• Focus on Business Value• 8 years, 100+ field staff, 8000 customers• Optimization for yield / contribution
METHODOLOGY
End to End Visitor Tracking• Emphasis on Incremental Contribution• Control Group Testing• Program Scorecards and Reporting
MEASUREMENT
Data Security and PrivacyOpen APIs for Extension and Integration
LivePerson Platform
Scalable, High Performance ArchitectureStable, Redundant Infrastructure
© 2011 Tieto Corporation
Monitor Target Engage Convert Refine
Monitoryour website visitors
© 2011 Tieto Corporation
Monitor Target Engage Convert Refine
Rules-based Targetingidentifies prospects based on visitor attributes and onsite behavior
© 2011 Tieto Corporation
Monitor Target Engage Convert Refine
Prioritized Targetingmatching service levels with visitor class and need
Cart value € 100,- In cancellation process
© 2011 Tieto Corporation
Monitor Target Engage Convert Refine
Engage targeted visitors with relevant invitations
with chat
with voice
© 2011 Tieto Corporation
Monitor Target Engage Convert Refine
Engage using advanced client software
© 2011 Tieto Corporation
Monitor Target Engage Convert Refine
Convert your hot prospects into customers/qualified leads
Increase Online Sales Drive More Qualified Leads Increase Average Order Value
© 2011 Tieto Corporation
Monitor Target Engage Convert Refine
Customer Acquisition Scorecard
Visitor Funnel
Conversion Performance
Operations Performance
Sales Program Yield
© 2011 Tieto Corporation
Monitor Target Engage Convert Refine
Customer Service Scorecard
Visitor Funnel
Operations Performance
Resolution Performance
Service Program Yield
© 2011 Tieto Corporation
Content Mobile Social Other3rd Party
API & Developer Tools
Infr
as
tru
ctu
re
High Availability
ScalabilitySecurity
Da
ta Data Mining
AnalyticsReporting
Inte
llig
en
ce
PredictiveTargeting
Rules &Prioritization
Visitor & AgentMonitoring
Chat Voice
Ap
ps
Liv
eEn
gag
e P
latf
orm
Integrated Customer Engagement Strategy
Intelligent Engagement Platform & Methodology
15 2011-04-15
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Bart de FluiterCommercial Executivebart.defluiter@tieto.com
Göran van Hese Product Managergoran.vanhese@tieto.com
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