seven things you need to know about management - mars best practices

from manager to leader

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management vs leadership

•  managers •  manage tasks •  plan •  organize •  coordinate

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•  leaders •  lead people •  set vision •  communicate •  motivate

30 years of productivity gains

•  automated factory •  data management •  communications

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the next great lever

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so how are we doing at developing leaders?

•  Development Dimensions International •  Global Leadership Forecast

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the importance of leadership

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critical skills

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how are we doing?

•  50% of leaders are ineffective in critical skills

•  38% of companies have high quality leadership

•  18% of companies have strong bench strength

•  31% have effective leadership selection

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conclusion

•  either we’re not doing enough training and/or the training we are doing isn’t working

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seven key skills to turn you from a manager into a

leader

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skill one - getting results

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getting results - plan

•  you need a written plan

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getting results - organize •  you need to make sure your team’s

work is organized

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getting results - staff

•  you need to make sure you have the right people on board

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getting results - direct

•  you need to provide the right amount and type of direction

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getting results - control

•  you’ll need some feedback mechanism to make sure the work is done properly

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skill two - metrics

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metrics – quality, cost, speed

•  you should be measuring quality, cost and speed

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metrics - activities

•  activity are the things you do

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metrics - outcomes

•  outcome metrics are the results of what you do

•  customer reactions

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metrics - causality

•  look for a causal relationship between what you do and the customer result

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skill three- materiality

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materiality – look at metrics

•  if something does not have a material affect on your metrics, don’t spend any time on it.

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materiality – 80/20 rule

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materiality – gemo

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•  good enough, move on

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skill four - hiring

hiring – job design

•  figure out what metrics the person will be responsible for

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hiring -attitude

•  hire for attitude train for skills

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hiring - resume

•  results, initiative, drive

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hiring- interview

•  listen to the stories they tell

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skill five - delegation

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delegation – your job

•  your job is to get things done through other people, not by yourself

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delegation - micromanagement

•  never, ever manage the immaterial or do your employee’s job

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delegation - abdication

•  don’t just set out the objectives and ignore the person

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delegation - mbwa

•  management by walking around

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skill six - listening

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listening – do it a lot

•  you have two ears and one mouth, use them in that proportion

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listening - questions

•  ask questions

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listening - think

•  take time to consider the response

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skill seven - emotional intelligence

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emotional intelligence

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emotional intelligence

•  creating meaning in life requires strong relationships and doing so requires emotional intelligence.

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emotional intelligence

•  address the world in a positive manner •  avoid negative •  expressions •  sounds •  attitudes •  statements •  criticism

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why these seven skills?

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employees need:

•  to be successful – results •  to have clear measures – metrics •  to matter - materiality •  to be part of a team – hiring •  to be responsible – delegation •  to be heard – listening •  to be supported – emotional intelligence

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the final word

to be a leader you need to make an emotional connection

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