session: 1024 flexible learning: end user training for hrms alma deutsch hrms training administrator...

Session: 1024

Flexible Learning:End User Training for HRMS

Alma DeutschHRMS Training AdministratorDivision of Human Resources

Kansas State University

Session Outline

Overview of HRMS at Kansas State University

Training Strategies Approaches to End User Training Challenges \ Lessons Learned

Questions ?

Kansas State University Overview

Fall 2000 Enrollment =21,929

Over 10,000 Active Employees

Land Grant Institution with Employees in 105 Kansas Counties Plus Other States

Process Payroll for K-State plus four (4) affiliated corporations

PeopleSoft Implementation/Upgrades

Dec 95 … Implemented PS 4.0 HRMS with Base Benefits and Payroll

Jun 98 ... Upgraded to PS 6.01 Public Sector

Oct 99 … Upgraded to PS 7.5 HRMS Educ & Govt

Oct 01 … Upgrade to PS 8 HRMS

PeopleSoft Users at

PeopleSoft Users Addresses -- Budget Data

Education Data -- Payroll FundingPS Query -- Student Pay -- Time & Leave

Training Administration -- Unclassified Data

Budget Office & HR Benefits -- Deductions -- Job Data

Payroll Data -- Position Data

End User Training for HRMS

Training Administrator– HR Background– PeopleSoft Training and Support– Project Team Member

– Fit Analysis– Process Reengineering– Test Data for System Requirements– Recommend System Modifications

– Key Liaison

.

In timesof change,

training is in higher

demand.

Designing Training for HRMS

Multiple Delivery Methods

Timely

Interesting \ Unique

Job Related

Technology

End User Training for HRMS

Web-Based Training Module

Hands-On Training

Information Sessions

1/1 Training

Web-BasedTraining Module

Introduction to PeopleSoft Macromedia FLASH 4 Software Timely Training Real-World Scenarios Self-Paced Learning Interactive User Convenience

Web-Based Training Module

Developing On-Line Skills (Prerequisite)

Sign-In \ Sign-Out \ Change Password Accessing Functional Areas, Window

Applications, Panel Groups & Panels

Adding\Deleting Effective-Dated Rows Printing HRMS Reports HRMS Support Other HRMS Training Opportunities

New HRMS User Access

Before Access to HRMS is granted:

User Completes Web-Based Tutorial

User Completes Quiz

User Completes and Submits HRMS Access Form and Quiz to HR

Hands-On Training

Classroom Setting

Tell - Demo - Practice - Perfect

8-10 Workstations - Training Database

1 Instructor Station with Projector Participant Guides Activities

Hands-On Training

Activities: Developing On-Line Skills ?’s Frequently Asked

– Designed for New Users– Locate\View Data On-Line– Builds Navigation Skills– Future Reference Guide

?’s Frequently Asked

Hands-On Training

HRMS Tips and Techniques View Multiple PS Panels Set-Up Default Window Application Set-Up Default Operator ID Import PS Report to Excel Spreadsheet Establish “Favorites” “New Window” Option Process Monitor

Hands-On Training

HRMS Process Courses Establishing & Maintaining Position Data

Maintaining Employee Data

Maintaining Department\Budget Funding

Processing Additional Pay

Query Basics

Query Advanced

Hands-On Training

HRMS Process Courses continued -- Processing Student Pay Rate Changes

Processing Unclassified Pay Rate Changes

Processing Budget Data

Recording Time and Leave

Maintaining Training Administration

Information Sessions

Introduce New Processes

Demonstrate New Process

Option to Attend Hands-On Session

One-on-One Training

User’s Workstation \ Office Provide Individual Training Session Review Training Process Set-Up Position Pools for Funding Set-Up Unique Processes

User Support

Computer Labs Help Desk

– Technical Assistance HR Staff

– On-Line Procedures – Functional Assistance– Polices & Procedures

User Support

HR Newsletter (Electronic Mail)

Monthly Schedule HR Web Pages http://www.ksu.edu/hr

Electronic Mail Course Session Handouts Memos

Monthly Schedule in Calendar Form

Challenges \ Lessons Learned

Be Prepared User Levels Facing Change

Be Flexible -Training Needs Change Take Advantage of Technology Humor\Patience

ProjectTeam Member

FunctionalSupport

User’s KeyLiaison

PeopleSoftTraining

HRBackgroun

d

Flexible Learning:

End UserTraining for HRMS

Flexible Learning:

End UserTraining for HRMS

QUESTIONS?

Thank You - Thank You - Thank You - Thank You

Need more information?

Alma Deutsch almamd@ksu.edu