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Service OperatiOnS and technical SuppOrtC o n t a C t I n f o r m a t I o n
v2.4 - 10/08/2015
To suggest edits, email brad.garza@harman.com
v2.4 - 10/08/2015 2
aKG professionalUS teChnICal SUpport+1 818 920 3224
or +1 800 582 5776 - option 4support.us@akg.com
or akgusatechsupport@harman.comHours: 11:00AM-8:00PM EST Mon-Fri
InternatIonal teCh SUpport+43 (0) 676 83200 888hotline@akg.comHours: 7:00AM-15:00PM UTC Mon-Thu 7:00AM-12:00PM Fri
aKG avIatIon headSet teCh SUpport+1 813 909 9491info@aviationinmarketing.comHours: 12:00PM-8:00PM EST Mon-Fri
BSS audioteChnICal SUpport+1 800 931 2357 - option 2support@bssaudious.comHours: 10:00AM-7:00PM EST Mon-Fri
crownteChnICal SUpport+1 800 342 6939 - option 4support@crownaudio.comHours: 9:00AM-7:00PM EST Mon-Fri
dbx professionalteChnICal SUpport+1 801 566 8800support@dbxpro.comHours: 10:00AM-7:00PM EST Mon-Fri
digitechteChnICal SUpport+1 801 566 8800support@digitech.comHours: 10:00AM-7:00PM EST Mon-Fri
JBl professionalteChnICal SUpport+1 818 894 8850
or +1 800 582 5776 - option 4support@jblpro.comHours: 11:00AM-8:00PM EST Mon-Fri
lexiconteChnICal SUpport+1 801 566 8800support@lexiconpro.comHours: 10:00AM-7:00PM EST Mon-Fri
MartinUS teChnICal SUpport+1 888 832 4180support@martinpro.comHours: 24 Hours / 7 Days a Week (via Phone)
InternatIonal teChnICal SUpport+45 87 40 00 00service@martin.dkHours: 24 Hours / 7 Days a Week (via Phone)
SoundcraftUS teChnICal SUpport+1 818 920 3292
or +1 800 582 5776 - option 4support@soundcraft.comHours: 10:00AM-8:00PM EST Mon-Fri
UK teChnICal SUpport+44 (0) 1707 665000csd@soundcraft.comHours: 8:00AM-18:00PM GMT Mon-Fri
StuderUS teChnICal SUpport+1 818 920 3212
or +1 800 582 5776 - option 4studer.us@studer.chHours: 10:00AM-7:00PM EST Mon-Fri
InternatIonal teChnICal SUpport+44 (0) 1707 668268studersupport@harman.com
aMX
rIChardSon, tX 3000 Research Drive Richardson, TX 75082 USACheney, Wa 99004 2416 Cheney-Spokane Road Cheney, WAHours: 9:00AM-7:00PM EST Mon-Fri
Customer Access: 1 800 222 0193 or (800 932 6993) or (469 624 8000). Option 8 + ID #.
(FOR HARMAN EMPLOYEES ONLY: USE Option 8 + 99999)
amxsupport@harman.comProducts Supported: AMX
hUntSvIlle, al360B Quality Circle NW Suite 200,Huntsville, AL 35806Hours: 9:00AM-6:00PM EST Mon-Fri
Customer Access: 855 297 9805 / 256 461 7143support@svsiav.zendesk.comProducts Supported: AMX – (SVSi ONLY)
UK yorK, enGlandAuster Road, Clifton Moor,York, YO30 4GDHours: 08:00 -> 17:30 Business Days UK.
Customer Access: 0044 (0)1904 343100 IVR: Select Option 2
european.support@harman.comProducts Supported: AMX
aSIa SInGapore13 International Business Park#04-01, Jurong West, 609932SingaporeHours:
Customer Access: +65 6846 7960emailProducts Supported: AMX
GermanyBahnhofstrasse 100,73240 Wendlingen, GermanyHours: 09:00 -> 17:00 Business Days DE.
Customer Access: 0049 (0)7024 4080 400support-de@harman.comProducts Supported: AMX
franCe20, rue André Doucet,92000 NanterreHours: 09:00 -> 12:00 14:00->18:00 Business Days FR.
Customer Access: 0033 (0)147240501amxfrance@harman.comProducts Supported: AMX
netherlandSMercurion 26, 6903 PZ Zevenaar,NetherlandsHours: 08:30 -> 17:00 Business Days NL.
Customer Access: 0031 (0) 316 224 884supportnl@harman.comProducts Supported: AMX
moSCoW, rUSSIaBarklaya str., 6, building 5,Office 313, Moscow, Russia, 121087Hours: 09:00 -> 18:00 Business Days Russia
Customer Access: + 7495 724 4649 IVR: Select Option 2
AMXRussia@harman.comProducts Supported: AMX
nordICSStora Avagen 21, S-436 34 Askim,Gothenburg, SwedenHours:
Customer Access: +46 (0) 317 232 123Products Supported: AMX
aUStralIa (distributor)5 Commercial DriveSouthport, Queensland4215 AustraliaPhone: +61.7.5531.3103support@amxaustralia.com.auProducts Supported: AMX
ChIna (distributor)Unit 404A, 4/F, Blk B, Sea View Estate,2-8 Watson Road, North Point,Hong Kong SARPhone: +852.3422.8732Products Supported: AMX
Service operations and tech Support Contact Information
General technical Support contacts
v2.4 - 10/08/2015 3
Zeb WallSenior Manager, Harman Professional ServiceOffice: +1 574 294 8054zeb.wall@harman.com
paul KnutsonDirector, Global Technical Support - EnterpriseOffice: +1 469 624 6527paul.knutson@harman.com
Service operations and tech Support Contact Information
contents
ralf tumaDirector, EMEA ServiceOffice: +43 1 86654 1337ralf.tuma@harman.com
peter hanghøjSr. Manager, Global Service as a BusinessOffice: +45 7215 0124peter.hanghoj@harman.com
Brian IsonManager of HPro Services Administration and ProjectsOffice: +1 574 294 8097brian.ison@harman.com
rodney hartmanAssociate Manger, US Service RepairOffice: +1 574 294 8228rodney.hartman@harman.com
robert feldmanExternal Service SupervisorOffice: +1 818 895 8155robert.feldman@harman.com
lori anthonyAssociate Systems AnalystOffice: +1 574 294 8273lori.anthony@harman.com
Brad GarzaMarketing SpecialistOffice: +1 574 294 8159brad.garza@harman.com
Jerika BakerAdmin AssistantOffice: +1 954 375 2812jerika.liceaga@harman.com
Sam hoodSr. Manager, Technical Support Gov, Ed, Corp CSUOffice: +1 469 624 7361sam.hood@harman.com
Greg SmithSupervisor, Technical Support Retail CSUOffice: +1 818 920 3285gregory.smith@harman.com
dave fataManager, Technical Support Large Venue & Hospitality CSUOffice: +1 801 568 7676dave.fata@harman.com
oniel GibsonManager, Technical Support Touring and Cinema CSUOffice: +1 954 375 2840oniel.gibson@harman.com
Stefan happeManager, Technical Support StuderOffice: +44 (0) 1707 668 018stefan.happe@harman.com
General Tech Support Contacts ... 2
Contents ............................................. 3
US Service and Parts Admin ......... 4
US Service Repair - Elkhart .......... 5
Service Repair - Tijuana ................ 6
EMEA Service Operations ............. 7
Technical Support for SBUs .......... 9
Technical Support for Enterprise SBU
Service Operations
Technical Support for Entertainment SBU
v2.4 - 10/08/2015 4
terry vanparysSupervisor, Repair AdministrationOffice: +1 574 294 8059terry.vanparys@harman.com
arionne adamsSupervisor, Repair & Parts AdministrationOffice: +1 818 895 3461arionne.adams@harman.com
david WheelerCustomer Service Parts Administrator - LoudspeakerOffice: +1 818 895 3417david.wheeler@harman.com
Jenny SaenzService Repair Administrator - LoudspeakerOffice: +1 818 894 8850jenny.saenz@harman.com
marlon GonzalezCustomer Service Parts Administrator - AKG, Soundcraft & StuderOffice: +1 818 920 3293marlon.gonzalez@harman.com
robin GoerrissenHPro Customer Service Warranty AdminOffice: +1 818 895 3452robin.goerrissen@harman.com
megan hillService Sales AssociateOffice: +1 574 294 8323megan.hill@harman.com
arturo perezCustomer Service Parts Administrator - LoudspeakerOffice: +1 818 895 3453arturo.perez@harman.com
andrew KnightCustomer Service Warranty AdministratorOffice: +1 574 294 8363andrew.knight@harman.com
heidi hawkinsCustomer Service Repair AdminOffice: +1 574 294 8205heidi.hawkins@harman.com
noemi ChaconCrown Parts Order EntryOffice: +1 574 294 8212noemi.chacon@Harman.com
priscilla SuggsCustomer Service RepresentativeOffice: +1 574 294 8135priscilla.suggs@harman.com
Sheila elonichExport Parts Agent/ Customer Service RepresentativeOffice: +1 574 294 8309sheila.elonich@harman.com
tiffany WestenskowSr. Coordinator, Sales SupportOffice: +1 801 568 7673tiffany.westenskow@harman.com
Becky mondragonCustomer Service, Sales SupportOffice: +1 801 568 7661becky.mondragon@harman.com
Susette SitInternational Parts CoordinatorOffice: +1 801 568 7571susette.sit@harman.com
Brian IsonManager of HPro Services Administration and ProjectsOffice: +1 574 294 8097brian.ison@harman.com
Service and Parts Admin - Amplifier Service and Parts Sales Admin - Loudspeaker, US Mixer & Mic
Service and Parts Admin - Signal Processing Sales Admin - Service Products
Service operations and tech Support Contact Information
uS Service and parts administration
v2.4 - 10/08/2015 5
Jeff BenderAssistant Buyer/PlannerOffice: +1 574 294 8211jeff.bender@harman.com
Kyle loveTechnical Customer SupportOffice: +1 954 375 2842Email: kyle.love@harman.com
Justin StevensService Warehouse LeadOffice: +1 574 294 8381justin.stevens@harman.com
John youngworthService TechnicianOffice: +1 574 294 8188john.youngworth@harman.com
rodolfo (rudy) navarroService TechnicianOffice: +1 574 294-8860rudy.navarro@harman.com
alex peekService TechnicianOffice: +1 574 294 8434alex.peek@harman.com
eric a. arnettService TechnicianOffice: +1 574 294 8346eric.arnett@harman.com
linda fullerRepair TechnicianOffice: +1 574 294 8587linda.fuller@harman.com
Siraphone SilasaService Repair OperatorOffice: +1 574 294 8000siriphone.silasa@harman.com
Sayco phoutpannhaService TechnicianOffice: +1 574 294 8231sayco.phoutpannha@harman.com
patrick yuenService EngineerOffice: +1 574 294 8244patrick.yuen@harman.com
Christian pardoTechnical Customer SupportOffice: +1 954 375 2829Email: christian.pardo@harman.com
rodney hartmanAssociate Manger, US Service RepairOffice: +1 574 294 8228rodney.hartman@harman.com
Service Repair - Elkhart, IN Lighting Repair - Weston, FL
Amplifier, Signal, & Lighting Warehousing and Receiving
Lighting Repair - Elkhart, IN
david StevensRepair SupervisorOffice: +1 574 294 8488david.stevens@harman.com
derek hollowayLead Service TechnicianOffice: +1 574 294 8316derek.holloway@harman.com
Scott rombkeSenior Service TechnicianOffice: +1 574 294 8489scott.rombke@harman.com
allen CarpenterService Repair OperatorOffice: +1 574 294 8812allen.carpenter@harman.com
deShaun BarberService TechnicianOffice: +1 574 294-8000deshaun.barber@harman.com
Jake ChristnerService TechnicianOffice: +1 574 294-8149jake.christner@harman.com
robert frame IIIService Technicianrobert.frame@harman.com
hal ZoernerService Technicianhal.zoerner@harman.com
John hedgesService TechnicianOffice: +1 574 294-8710john.hedges@harman.com
Amplifier Repair
Service operations and tech Support Contact Information
uS Service repair
Signal Processing Repair
v2.4 - 10/08/2015 6
andres maciasTijuana Service Center SupervisorOffice: +1 818 920 3669andres.macias@harman.com
Saul BojorquezMartin Service EngineerOffice: +1 818 920 3720saul.bojorquez@harman.com
luis antonio ZuñigaAKG Service EngineerOffice: +1 818 920 3681luis.zuniga@harman.com
antonio rangelSoundcraft Service EngineerOffice: +1 818 920 3670antonio.rangel@harman.com
Jose antonio lunaJBL Service EngineerOffice: +1 818+920+3646joseantonio.luna@harman.com
Julio Cesar avalosMartin Service Technicianjulio.avalos2@harman.com
Juan Carlos GarciaAKG Service Technicianjuancarlos.garcia@harman.com
armando SolisSoundcraft Service Technicianarmando.solis@harman.com
Carlos luna CruzJBL Service Techniciancarlos.cruz@harman.com
filomeno medinaJBL Service Technicianfilomeno.medina@harman.com
Isaac Gapiz estudilloJBL Service Technicianisaac.gapiz@harman.com
luis alberto GascaJBL Service Technicianluisalberto.gasca@harman.com
ricardo ramon leonJBL Service Technicianricardo.leon@harman.com
robert feldmanExternal Service SupervisorOffice: +1 818 895 8155robert.feldman@harman.com
Service operations and tech Support Contact Information
Service repair - tijuana
Lighting Repair
Microphone Repair
Mixer Repair
Loudspeaker Repair
v2.4 - 10/08/2015 7
Ian roweService EngineerOffice: +44 (0) 1707 668097ian.rowe@harman.com
michael amonService EngineerOffice: +43 676832001523michael.amon@harman.com
Sophie-marie payrService Admin & Assistant OperationsOffice: +43 1 86654 7575sophie-marie.payr@harman.com
Ben libbyService EngineerOffice: +44 (0) 1707 668169ben.libby@harman.com
dave BartlettService EngineerOffice: +44 (0) 1707 668048dave.bartlett@harman.com
ralf davisSr. Spares EngineerOffice: +44 (0) 1707 668296ralf.davis@harman.com
Ulises diazService Engineer (AKG)Office: +44 (0) 1707 668051ulises.diaz@harman.com
doris Stiller-SchuhService Admin+43 1 86654 1522doris.stiller@harman.com
roland fritschService Admin+43 1 86654 1526roland.fritsch@harman.com
ralf tumaDirector, EMEA ServiceOffice: +43 1 86654 1337ralf.tuma@harman.com
martin huttonSr. Manager, Service Competence Center Mixer & Service Center EMEAOffice: +44 (0) 1707 668298martin.hutton@harman.com
peter SchmidauerTeam Leader, AKG ServiceOffice: +43 1 86654-1520peter.schmidauer@harman.com
Service operations and tech Support Contact Information
eMea Service Operations
Service Ops in Vienna
Service Ops in Potters Bar
HPro Service Competence Center
Service Competence Center & Service Center EMEA
Service Center EMEA
AKG Service
Vienna Service Admin
v2.4 - 10/08/2015 8
Britta olesenProduct Support SpecialistOffice: +45 7215 0231britta.olesen@harman.com
Jens pedersenSenior Product SpecialistOffice: +45 7215 0231jens.pedersen@harman.com
Joel azilinonService Team Lead - FranceOffice: +33 (0) 169 918 800joel.azilinon@harman.com
richard pocklingtonService Team Lead - UKOffice: +44 (0) 2030 021 170 - Op2richard.pocklington@harman.com
Jonathan hattService Technicianjonathan.hatt@harman.com
anthony WilliamsService Techniciananthony.williams@harman.com
anthony BarkerProduct Support Specialistanthony.barker@harman.com
daniel CarlisleProduct Support
Sally larnService Repair Adminsally.larn@harman.com
Christopher WalkerProduct Supportchris.walker@harman.com
nicolas pommierService TechnicianOffice: +33 (0) 169 918 819nicolas.pommier@harman.com
Christophe BoussironService Technicianchristophe.boussiron@harman.com
valentin ristaldiService TechnicianOffice: +33 (0) 169 918 816valentin.ristaldi@harman.com
torben poulsenEurope Service Repair Manager- MartinOffice: +45 7215 0279torben.poulsen@harman.com
Jette dearmanEurope Service Repair Admin - MartinOffice: +45 7215 0259jette.dearman@harman.com
Ivan SimonsenProduct Support SpecialistOffice: +45 7215 0215ivan.simonsen@harman.com
martin andersenTechnical WriterOffice: +45 7215 0292martin.andesen@harman.com
martin nielsenProduct Support SpecialistOffice: +45 7215 0251martin.nielsen@harman.com
Sinan ÜlgüProduct Support SpecialistOffice: +45 7215 0206sinan.uelgue@harman.com
rasmus mogensenProduct Support SpecialistOffice: +45 7215 0251rasmus.mogensen@harman.com
henrik ChristensenSr. Manager Service MartinOffice: +45 7215 0207henrik.christensen@harman.com
Service operations and tech Support Contact Information
eMea Service OperationsService Ops in Denmark
Service Repair France
Service Repair UK
thomas CarlsenRepair Team Lead - DenmarkOffice: +45 7215 0245thomas.carlsen@harman.com
Sabine JörgService Team Lead - GermanyOffice: +49 (0) 89 318 12 29 45sabine.joerg@harman.com
nicolaj hojerService TechnicianOffice: +45 7215 0329nicolaj.hoejer@harman.com
Jürgen radowskyService TechnicianOffice: +49 (0) 89 318 12 29 46juergen.radowsky@harman.com
thomas KüpperService TechnicianOffice: +45 7215 0242thomas.kuepper@harman.com
alessandro righiService TechnicianOffice: +49 (0) 89 318 12 29 43alessandro.righi@harman.com
Jesper BoisenService TechnicianOffice: +45 7215 0196jesper.boisen@harman.com
robert KinzelmannService TechnicianOffice: +49 (0) 89 318 12 29 47robert.kinzelmann@harman.com
Service Repair Germany
Service Repair Denmark
Product Support
v2.4 - 10/08/2015 9
Sam hoodSr. Manager, Technical Support Gov, Ed, Corp CSUOffice: +1 469 624 7361sam.hood@harman.com
Greg SmithSupervisor, Technical Support Retail CSUOffice: +1 818 920 3285gregory.smith@harman.com
dave fataManager, Technical Support Large Venue & Hospitality CSUOffice: +1 801 568 7676dave.fata@harman.com
oniel GibsonManager, Technical Support Touring & Cinema CSUOffice: +1 954 375 2840oniel.gibson@harman.com
frankie a. raynorTechnical Support - In ConcertOffice: +1 469 624 6592frankie.raynor@harman.com
Brandon WareTechnical Support Technicianbrandon.ware@harman.com
robert friesTechnical Support TechnicianOffice: +1 469 624 6602 bob.fries@harman.com
heather hasseyTechnical Support CoordinatorOffice: +1 469 624 7348heather.hassey@harman.com
daniel CarnefixTechnical Support TechnicianOffice: +1 469 624 6615dan.carnefix@harman.com
Gary BrindleyTechnical Support TechnicianOffice: +1 469 624 6615gary.brindley@harman.com
holly l. BurkettTechnical Support CoordinatorOffice: +1 469 624 7672holly.burkett@harman.com
Jeremy hayesTechnical Support Technicianjeremy.hayes@harman.com
Jeff WilliamsTechnical Support TechnicianOffice: +1 469 624 7672jeff.williams@harman.com
arthur KrauchField Support Engineerarthur.krauch@harman.com
Keith menardTechnical Support TechnicianOffice: +1 469 624 6698keith.menard@harman.com
arthur matthewsField Support EngineerOffice: +1 800 562 6956art.matthews@harman.com
Kenneth harrisonTechnical Support TechnicianOffice: +1 469 624 6681keny.harrison@harman.com
ronald distasioField Support EngineerOffice: +1 800 462 6946ron.distasio@harman.com
martin Wesley mooreTechnical Support TechnicianOffice: +1 469 624 6780wesley.moore@harman.com
Stefan happeManager, Technical Support StuderOffice: +44 (0) 1707 668 018stefan.happe@harman.com
Shane vander veurSupervisor, Technical Support Call Queue & Inter-SBU POCOffice: +1 801 566 8800 x2409shane.vanderveur@harman.com
Service operations and tech Support Contact Information
technical Support for SBus
Tech Support ResourcesAMX - Richardson, TX
Enterprise SBU Leaders Entertainment SBU Leaders
paul KnutsonDirector, Global Technical Support - EnterpriseOffice: +1 469 624 6527paul.knutson@harman.com
Continued next page>
Cullen KingManager CommercialOffice: +1 469 624 7321cullen.king@harman.com
Joe reedManager ResidentialOffice: +1 469 624 6565joe.reed@harman.com
peter StauberTechnical Support TechnicianOffice: +1 469 624 7302pete.stauber@harman.com
v2.4 - 10/08/2015 10
Craig SpeirsManager, Technical SupportOffice: +1 509 235 2672 ext.4606craig.speirs@harman.com
daniel victorTechnical Support TechnicianOffice: +1 509 235 2672 ext.4243daniel.victor@harman.com
darren ScrowstonManager, Europe Tech SupportOffice: +44 (0) 1904 343 116darren.scrowston@harman.com
Kevin marchelidonTechnical Support TechnicianOffice: +33 1 47 240 501kevin.marchelidon@harman.com
lukasz dudaTechnical Support TechnicianOffice: +44 (0) 207 652 9460lukasz.duda@harman.com
William ZadnikTechnical Support TechnicianOffice: +33 1 47 240 501william.zadnik@harman.com
peter KettleboroTechnical Support TechnicianOffice: +44 (0) 1904 343 132peter.kettleboro@harman.com
andy adsheadTechnical Support TechnicianOffice: +44 (0) 1 904 343 107andy.adshead@harman.com
rob StarfordTechnical Support TechnicianOffice: +44 (0) 1904 343 133rob.starford@harman.com
martin oliverTechnical Support TechnicianOffice: +44 (0) 1904 343 105martin.oliver@harman.com
valery ZakharovTechnical Support TechnicianOffice: +7 903 681 0681valery.zakharov@harman.com
adrian JarosManager, Technical SupportOffice: +65 6846 7960adrian.jaros@harman.com
aarron abbasiTechnical Support TechnicianOffice: +44 (0) 1904 343 131aarron.abbasi@harman.com
andrew CrossTechnical Support TechnicianOffice: +44 (0) 1904 343 100 andrew.cross@harman.com
richard GregoryTechnical Support TechnicianOffice: +44 (0) 1904 343 152richard.gregory@harman.com
dmitry BoleykinTechnical Support TechnicianOffice: +7 495 797 2605dmitry.boleykin@harman.com
deomie pagayonanSr. Programmer & SupportOffice: +65 6846 7960deomie.pagayonan@harman.com
Jeffrey lohTechnical Support TechnicianOffice: +65 6846 7960loh.loong@harman.com
ross WelshTechnical Support TechnicianOffice: +44 (0) 1904 343 126ross.welsh@harman.com
magnus WestinTechnical Support TechnicianOffice: +46 317 232 123 magnus.westin@harman.com
ferdi rosierTechnical Support TechnicianOffice: +31 3 1622 4884ferdi.rosier@harman.com
Service operations and tech Support Contact Information
technical Support for SBus
AMX - Cheney, WA
AMX - Richardson, TX cont.
Jürgen SachsTechnical Support TechnicianOffice: +49 7024 4080 420juergen.sachs@harman.com
harald frickTechnical Support TechnicianOffice: +49 7024 4080 450harald.frick@harman.com
marc ScheibeinTechnical Support TechnicianOffice: +49 7024 4080 410marc.scheibein@harman.com
mattias SchwarzTechnical Support TechnicianOffice: +49 7024 4080 440mattias.schwarz@harman.com
adrian KirchbergerTechnical Support TechnicianOffice: +49 7024 4080 0 adrian.kirchberger@harman.com
AMX - Germany AMX - UK
AMX - Netherlands
AMX - Nordics: Scandinavia
AMX - France
AMX - Russia
AMX - Singapore
Tech Support Resources cont.
Wylie dunhamTechnical Support TechnicianOffice: +1 469 624 7434wylie.dunham@harman.com
Jonathan ZambranoTechnical Support TechnicianOffice: +1 469 624 7349jonathan.zambrano@harman.com
leslie t. WardTechnical Support TechnicianOffice: +1 469 624 7340leslie.ward@harman.com
Stephen SteinerTechnical Support TechnicianOffice: +1 469 624 6564stephen.steiner@harman.com
v2.4 - 10/08/2015 11
Will fraserField Application Engineer Office: +1 801 352 2403will.fraser@harman.com
Kevin GringTechnical Customer SupportOffice: +1 574 294 8006kevin.gring@harman.com
Bill ClaytonTechnical Customer Service Office: +1 801 566 8800 x7120Email: bill.clayton@harman.com
rafael UlloaTechnical Customer SupportOffice: +1 818 920 3224rafael.ulloa@harman.com
everett WattsTechnical Customer Support Office: +1 818 895 3480everett.watts@harman.com
Jason mondragonTechnical Customer Service Office: +1 801 568 7504jason.mondragon@harman.com
robert ChamberlainTechnicianOffice: +1 818 736 9259robert.chamberlain@harman.com
tBdField Application Engineer
aaron potoskyTechnical Customer Support Office: +1 574 294 8202aaron.potosky2@harman.com
dean athensTechnical Customer ServiceOffice: +1 801 568 7585dean.athens@harman.com
James WigleTechnical Customer SupportOffice: +1 818 920 3286james.wigle@harman.com
Sam nasrallaTechnical Customer SupportOffice: +1 818 895 8157sam.nasralla@harman.com
travis longTechnical Customer ServiceOffice: +1 801 566 8800 x8404Email: travis.long@harman.com
patrick ZachmanField Application Engineer Office: +1 801 352 7628patrick.zachman@harman.com
Kip WhiteheadTechnical Customer SupportOffice: +1 574 294 8013kip.whitehead@harman.com
ryan augustineTechnical Customer ServiceOffice: +1 801 352 2411ryan.augustine@harman.com
Zachary novakTechnical Customer ServiceOffice: +1 801 352 2413zach.novak@harman.com
John ClarkField Application EngineerOffice: +1 801 568 7606john.clark@harman.com
trevor andersenTechnical Customer Service Office: +1 801 568 7586trevor.andersen@harman.com
Jerome KingSystems Support EngineerOffice: +44 (0) 1707 668066jerome.king@harman.com
Service operations and tech Support Contact Information
technical Support for SBus
BSS - US
Crown - US
Digitech - US
AKG / JBL - US
JBL - US
DBX / Lexicon - US
Martin - US
Martin - DK
BSS - UK
Tech Support Resources cont.
Kyle loveTechnical Customer SupportOffice: +1 954 375 2842Email: kyle.love@harman.com
Christian pardoTechnical Customer SupportOffice: +1 954 375 2829Email: christian.pardo@harman.com
Britta olesenProduct Support SpecialistOffice: +45 7215 0231britta.olesen@harman.com
Ivan SimonsenProduct Support SpecialistOffice: +45 7215 0215ivan.simonsen@harman.com
martin nielsenProduct Support SpecialistOffice: +45 7215 0251martin.nielsen@harman.com
Sinan ÜlgüProduct Support SpecialistOffice: +45 7215 0206sinan.uelgue@harman.com
rasmus mogensenProduct Support SpecialistOffice: +45 7215 0251rasmus.mogensen@harman.com
Shane vander veurSupervisor, Technical Support Call Queue & Inter-SBU POCOffice: +1 801 566 8800 x2409shane.vanderveur@harman.com
v2.4 - 10/08/2015 12
rick morrisTechnical Customer SupportOffice: +1 818 920 3292richard.morris@harman.com
Service operations and tech Support Contact Information
technical Support for SBus
Soundcraft - US
Tech Support Resources cont.
andreas rimrothSenior Application Engineer Office: +44 (0) 1707 66 8087andreas.rimroth@harman.com
paul ShorterStuder Sales SupportOffice: +1 818 895 3478paul.shorter@harman.com
mark roseSenior Application EngineerOffice: +44 (0) 1707 66 8081mark.rose@harman.com
James tunnicliffeStuder Sales SupportOffice: +1 973 220 1622james.tunnicliffe@harman.com
Ignas GaluskinasCustomer Service Engineer Office: +44 (0) 1707 66 8067ignas.galuskinas@harman.com
Christoph BinderCustomer Service Engineer Office: +41 44 870 75 28christoph.binder@harman.com
Sean o’deaCustomer Service Engineer Office: +44 (0) 1707 66 8269sean.odea@harman.com
Stephen BanksCustomer Service Engineer Office: +44 (0) 1707 66 8026stephen.banks@harman.com
Brian davisCustomer Service Engineer Office: +44 (0) 1707 66 8354brian.davis@harman.com
maarten riedijkCustomer Service Engineer Office: +44 (0) 1707 66 8245maarten.riedijk@harman.com
Studer - UKSoundcraft - UK
Studer - US
Ian roweService EngineerOffice: +44 (0) 1707 668097ian.rowe@harman.com
Ben libbyService EngineerOffice: +44 (0) 1707 668169ben.libby@harman.com
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