role of digital: customer services
Post on 16-Apr-2017
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Role of Digital:Customer ServiceA qualitative report on thedigital transformation process
Digitalon the march
Colleague experience:the next waveof transformation
Digital literacy:an urgent, universal need
Collaboration’s accelerator effect
Making senseof self-service
It's essential to have a good manager who understands user needs, behaviour, and tech and business requirements
Self-serviceis driving newforms of content
Customer service transformation
learning transformation
is
So…• Colleague experience: the next wave of
transformation• Digital literacy: an urgent, universal need• Collaboration’s accelerator effect• Making sense of self-service & new forms of
content• Customer service transformation IS learning
transformation
An integrated,continuous learning experience
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