putting it all together: agile & itil

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I TSM DEVOPS CONFERENCE

PUTTING IT ALL TOGETHER: AGILE & ITILERIKA FLORA

PRINCIPAL CONSULTANT, BEYOND20

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AGENDA• Introduction• Agile / ITIL Overview• Putting Scrum Concepts to Work• Agile and ITIL’s CSI Model• Implementing Agile• Certifications• Q & A

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INTRODUCTION

• Erika Flora, PMP, CSM, CSPO, ITIL Expert• Principal, Beyond20• itSMF and PMI board member and speaker• Led multiple ITSM projects

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AGILE OVERVIEW

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WHAT IS AGILE?

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AGILE/SCRUM

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AGILE AND THE ITSM LIFECYCLE

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SCRUM BASICS

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LET’S PUT THESE CONCEPTS TO WORK!

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AGILE AND THE CONTINUAL SERVICE IMPROVEMENT (CSI)

MODEL

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ITIL CSI MODEL

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AGILE AND THE ITIL CSI MODEL

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IMPLEMENTING AGILE SERVICE MANAGEMENT

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SIMPLE BUT NOT EASY

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QUESTIONS?Erika Flora: erika.flora@beyond20.com (866) 856-3117 office

beyond20.com/blog @erikaflora |@beyond20LinkedIn: www.linkedin.com/in/eflora YouTube: youtube.com/user/Beyond20LLC

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I TSM DEVOPS CONFERENCE

Thanks for coming! Let us know what you thought!