presentation from our wales audit office workshop
Post on 20-Feb-2017
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WHAT IS Y LAB?
● Established in 2015
● Partnership between Cardiff University and Nesta
● Cardiff University Academics working alongside
Nesta’s innovation experts
● Developing new ways to tackle major societal
challenges
● Example projects:
○ Digital Innovation Fund for Wales
○ Food and fun
○ Food and Fun project
@YLabWales
DIGITAL INNOVATION FUND FOR WALES
The aims of the Digital Innovation Fund:
1. Drive the development, adoption and implementation of digital delivery models.
2. Develop and create exemplar digital public service delivery methods.
3. Publicise and share best practice of successful delivery models to allow other public sector bodies in Wales to develop a similar model at lower cost.
@YLabWales
WHAT TODAY IS ABOUT?
@YLabWales
Sharing the process behind the Digital Innovators’ Network and Accelerator
○ Fast
○ Condensed
○ Introduction
WHAT TODAY IS ABOUT?
● Sharing the process behind the Digital Innovators’ Network and Accelerator
○ Fast
○ Condensed
○ Introduction
@YLabWales
But first….Intros
SPAGHETTI AND MARSHMALLOW CHALLENGE
Task: You have 5 minutes to build the tallest tower using only spaghetti and marshmallows.
@YLabWales@YLabWales
SERVICE DESIGN AND OUR INNOVATION PROCESS
@YLabWales
“If you think good design is expensive, you should look at the cost of bad design.”
- Dr Ralf Speth CEO Jaguar
PRINCIPLES OF SERVICE DESIGN
● Understand the problem
● Understand the USER needs - not your needs
● Be smart - what’s already out there?
● Prototype
● Iterate, then iterate again
● Test, test, test.
@YLabWales
OUR PROCESS
Generate as many ideas as possible
Prototype using low quality, quick mock ups
@YLabWales@YLabWales
Fully define the problem
Understand the needs of the user
Work towards a brief to use as an evaluation tool
Test your ideas with the user
Evaluate against your design brief
Iterate and improve based on your user feedback
● Discuss the challenges you each face in your organisations
● Choose one to address as a group in today's workshop
● Use the explore cards 11-14 to think about your organisations
@YLabWales
Explore EXERCISE - CHALLENGES
● Fully define the problem and the users of the service
● What does the user want and need? What does the current solution look like, if any?
● Using the explore cards fill in as much of the worksheet as possible
EXERCISE “People ignore design that ignores people”
@YLabWales
Frank Chimero.
Explore
● Share with your neighbours
● Join forces with another group, talk about the process you’ve just been through and the insights you’ve gained
● Start thinking about what the next steps will be...
EXERCISE
@YLabWales
Explore
● Idea generation is a chance to collaborate with your team
● Brainstorm as many ideas as possible
● Use the generate cards as prompts
● Ensure you reflect back on your revised design brief and key points
● Which methods would you use to prototype your ideas?
EXERCISE
@YLabWales
"The way to get good ideas is to get lots of ideas and throw the
bad ones away."
Linus Pauling.
Explore
● Evaluate your designs against the key points from the revised design brief
● Test the solution with the user to gain their feedback
● Use their feedback to iterate and refine the solution
@YLabWales
"We all need people who will give us feedback. That’s how
we improve."
Bill Gates, Microsoft.
Explore EXERCISE
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