ppt.issues in client-consultant relationship
Post on 14-Sep-2014
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Issues in Consultant-Client
Relationship
Chaitra Herur
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What according to you are issues of OD…??
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Various issues of C-C relationship• Entry and Contracting• Define the client system• Trust• Consultant’s expertise• Diagnosis• Depth of intervention• Culture absorption• Consultant as a model• Consultant team as microcosm• Action Research• Client dependency• Ethical standards • Implications of OD
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Entry and contracting
• An initial discussion• A brief description of the problem• Rationale and objectives to be explored• Logical starting point• Whom all to be included• Psychological contract• Formal compensation aspects
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Defining the client system
• Clients included• Representatives of different levels
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The trust issue
• Deal of trust• Issues of manipulation• Start from neutrality• Good guy- Bad guy syndrome• Confidentiality to be maintained
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Consultant’s expertise
• Role of expert• Please the client• Stay out of expert role
Defend their recommendations Dependency created Trust factor Negation of main objective
• Expert in the process not in the task
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Diagnosis and appropriate intervention
• Liking towards one particular intervention• Appropriate towards application• Intensive look at data and address the case
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Depth of intervention(selecting an intervention)
• Accessibility• Individuality• Performance depth
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On being absorbed by the culture
• Seduced to join into the culture• Being drawn into the politics of org.• May become part of the problem
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Consultant as a model
• Practice what you preach• Problem solving• Maximizing one’s effectiveness
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Consultant team as a microcosm
• Miniature• Enhance incredibility• Continuous growth and renewal process• Quality of interrelationship
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Action Research and OD process
• Feedback necessary• Unless explored can not give results
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Dependency issue and termination
• A prolonged dependency• A gradual reduction in external consultant
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Ethical standards in OD
• Misrepresentation of consultant’s skills• Professional/ technical ineptness• Misuse of data• Collusion• Coercion• Promising unrealistic outcomes
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Implications of OD for the client
• To enlarge the data base for making management decision
• To expand the influence processes• To capitalize on the strengths of the informal system
and to make the formal and informal system more congruent
• To become more responsive• To legitimatize conflict as an area of collaborative
management• To examine its own leadership style an ways of
managing
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Conclusion
The client-consultant relationship need to be addressed and managed in a
successful OD effort
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Thank you
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