pagerduty integrations rey ong march 2013. copyright © 2013 appdynamics. all rights reserved....

PagerDutyIntegrations

Rey OngMarch 2013

Copyright © 2013 AppDynamics. All rights reserved.

Business Value

3Copyright © 2013 AppDynamics. All rights reserved.

Advanced Alerts Orchestration

AppDynamics Only AppDynamics With PagerDuty

Email notification to a fixed set of emails

Email notification to a on-call duty schedule that can be overridden for emergency

Email notification has no notion of date or time

On-call duty schedule has awareness of days of week and hour of day for rotations

Policies can fire and notifications sent during maintenance time

Notion of maintenance time to ignore bogus incidents

Incidents are not escalated and simply continues to fire incidents

Escalation policies automatically reassign incidents and escalate incidents

Notifications are sent without a way of tracking the status of the event

Dashboard of incidents with assignment and status

SMS requires per SMS recipient setup

SMS capability to 170 countries without configuration OOTB

4Copyright © 2013 AppDynamics. All rights reserved.

Value to Customers

• Enterprise-grade alerting with personal preferences of contact methods

• Advanced orchestration features• Automatic escalation management• Built in maintenance time to block false

positive incidents• Integrates with multiple monitoring tools to

form a single alert management interface

Copyright © 2013 AppDynamics. All rights reserved.

What it looks like

Copyright © 2013 AppDynamics. All rights reserved.

Incident Dashboard

Copyright © 2013 AppDynamics. All rights reserved.

Escalation Policy

Copyright © 2013 AppDynamics. All rights reserved.

On-call Duty Schedule: Multiple Rotating Teams

Copyright © 2013 AppDynamics. All rights reserved.

On-call Duty Schedule: Schedule Preview

Copyright © 2013 AppDynamics. All rights reserved.

Personalized Notification Rules and Methods

Copyright © 2013 AppDynamics. All rights reserved.

Incident Details: Acknowledge, Reassign, and Resolve

Copyright © 2013 AppDynamics. All rights reserved.

Integration

Copyright © 2013 AppDynamics. All rights reserved.

Integration Package

PagerDuty integration in Docs: http://docs.appdynamics.com/display/ACE/PagerDuty

Thank you