pagerduty integrations rey ong march 2013. copyright © 2013 appdynamics. all rights reserved....
TRANSCRIPT
PagerDutyIntegrations
Rey OngMarch 2013
Copyright © 2013 AppDynamics. All rights reserved.
Business Value
3Copyright © 2013 AppDynamics. All rights reserved.
Advanced Alerts Orchestration
AppDynamics Only AppDynamics With PagerDuty
Email notification to a fixed set of emails
Email notification to a on-call duty schedule that can be overridden for emergency
Email notification has no notion of date or time
On-call duty schedule has awareness of days of week and hour of day for rotations
Policies can fire and notifications sent during maintenance time
Notion of maintenance time to ignore bogus incidents
Incidents are not escalated and simply continues to fire incidents
Escalation policies automatically reassign incidents and escalate incidents
Notifications are sent without a way of tracking the status of the event
Dashboard of incidents with assignment and status
SMS requires per SMS recipient setup
SMS capability to 170 countries without configuration OOTB
4Copyright © 2013 AppDynamics. All rights reserved.
Value to Customers
• Enterprise-grade alerting with personal preferences of contact methods
• Advanced orchestration features• Automatic escalation management• Built in maintenance time to block false
positive incidents• Integrates with multiple monitoring tools to
form a single alert management interface
Copyright © 2013 AppDynamics. All rights reserved.
What it looks like
Copyright © 2013 AppDynamics. All rights reserved.
Incident Dashboard
Copyright © 2013 AppDynamics. All rights reserved.
Escalation Policy
Copyright © 2013 AppDynamics. All rights reserved.
On-call Duty Schedule: Multiple Rotating Teams
Copyright © 2013 AppDynamics. All rights reserved.
On-call Duty Schedule: Schedule Preview
Copyright © 2013 AppDynamics. All rights reserved.
Personalized Notification Rules and Methods
Copyright © 2013 AppDynamics. All rights reserved.
Incident Details: Acknowledge, Reassign, and Resolve
Copyright © 2013 AppDynamics. All rights reserved.
Integration
Copyright © 2013 AppDynamics. All rights reserved.
Integration Package
PagerDuty integration in Docs: http://docs.appdynamics.com/display/ACE/PagerDuty
Thank you