operation presentation
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OPERATIONS TEAM PRESENTATIONHC 12B
TEAM MEMBERS PHẠM PHƯƠNG DUY (VP) 332961 NGUYỄN THỊ QUẾ CHI332951 LÊ THỊ THU HÀ 332938 CAO SƠN 332881 ĐOÀN HỮU ĐỒNG 332931 TRẦN THỊ NGỌC QUÝ 332970
Gantt chart and an activity‐on‐node (AON) network diagram Input‐Output Value Chain Corporate Objectives. Marketing Strategy. Type of Operation. List the raw materials purchased and the unit costs plus
total costs for each item purchased. Measuring method Team Time Log Contribution of each members What we will do differently in future project
OUTLINE
Number Activities Start End Notes1 Define project objectives 1-Apr 1-Apr Work with CEO& whole class2 Analyze & research the marketplace 2-Apr 3-Apr Work with CEO & whole class3 Analyze the budget 3-Apr 3-Apr Work with Finance Team
4 Design and develop products 3-Apr 5-Apr Work in team5 Design the company name & logo 5-Apr 6-Apr Work with Marketing Team6 Purchase raw materials (ice, straws, plastic cups, oranges,
coffee, etc.)5-Apr 7-Apr Work in team
7 Marketing Strategy 5-Apr 7-Apr Work with Marketing Team &Sales Team
8 Manufacture & test products demonstration 5-Apr 7-Apr Work in team9 Support Sales Team to sell products 8-April 11-April Work with Sales Team
10 Analyze & research the marketplace for the 2nd project 20-Apr 22-Apr Work with CEO & whole class
11 Analyze the budget 22-Apr 24-Apr Work with Finance Team12 Determine to hold 2 evening concerts 24-Apr 27-Apr Work with CEO & whole class
13 Design and develop 2 evening concerts 27-Apr 30-Apr Work in team
14 Prepare instrumentals, place for concertLook for singers, musicians
27-Apr 30-Apr Work in team
15 Marketing Strategy 27-Apr 5-May Work with Marketing Team
16 Support Sales Team to sell tickets 27-Apr-> 6-May
27-Apr -> 13-May
Work with Sales Team
17 Rehearse the concert 12-May 12-May Work with singers & musicians
GANTT CHART
Activity Activity Description Immediate Predecessors
A Define project objectives, budget and due date None
B Analyze & research the marketplace A
C Design and develop products and concert B
D Distribute work for each member C
E Purchase raw materialsPrepare instrumentals, place for concert
C,D
F Manufacture & test products demonstrationLook for singers, musicians & have a rehearsal for concert
D, E
G Schedule for production of the required quantitiesSchedule for performances
E,F
H Conduct delivery G
Activity-on-Node
A B C
D
E
F
G H
ACTIVITIES – ON – NODE (AON)
TOP-LEVEL INPUT-OUTPUT VALUE CHAIN SUPPLIER
S INPUTS PROCESSES OUTPUTS Customers & Market Segment
Market
Super-marke
t
LaborCoffe
eOrange
sSoda, syrupLychee
sMilk,
sugar, eggs
Straws, ice,
plastic cups
Make coffee
Make Tiramis
u
Make orange juice
Make soda
lychee
Orange juice
Tiramisu
Iced white coffeeIced black coffee
Soda lychee
University
Students
Online Customers
Make Popcor
nPopcor
n
TOP-LEVEL INPUT-OUTPUT VALUE CHAIN (CONCERT)
SUPPLIERS INPUTS PROCESSES OUTPUTS Customers & Market
Segment
Ngoi Nha So 7 Cafe
Labor
Instruments
Look for singers,
musicians
Practiced by
singers, musicians
2 concert
s
University
Students
Online Customer
sRehears
e the concert
Sell tickets
CORPORATE OBJECTIVES
Profit (The sale)
Profit (The mini
show)
Charitable
MARKETING STRATEGY
• Online Marketing• Relationship• Loyal Customers• Buyers ’ psychology
THESE PRODUCTS AND SERVICES WILL WIN IN THE
MARKETPLACE BECAUSE OF
The kinds of products/services Quality Services
TYPE OF OPERATIONS
The 1st stage (sale drinks and cakes): Job-shop _ Many kinds of product: coffee, orange-juice, soft drink, tiramisu, etc. _ Small quantities: 1-20 products/produce time
The 2nd stage (mini show): Project _ The unique product: mini show _ Only one process, no repeat
Raw Materials Quantities Units Unit costs (vnd) Total costs (vnd)Soft drink 9 bottle 16,000 144,000
Herbal juice 5 kg 30,000 150,000
Spoon 2 pack 10,000 20,000
Orange (large) 27,5 kg 40,000 1,100,000
Orange (small) 2 kg 25,000 50,000
Litchi 13 can 32,500 422,500
Ice cube (large) 1 20,000 20,000
Ice cube (small) 1 30,000 30,000
Syrup (large) 3 bottle 58,000 174,000
Syrup (small) 1 bottle 31,000 31,000
Coffee (normal) 1 kg 100,000 100,000
Coffee (special) 1,5 kg 120,000 180,000
Gridle Cake 2 680,000
Cup+lid 25 pack 16,000 400,000
Raw Materials Quantities Units Unit costs (vnd) Total costs (vnd)
Order notebook 5 book 3,000 15,000
Tiramisu 75 15,000 1,125,000
Straw 10 pack 2,000 20,000
Corn 1,5 kg 50,000 75,000
Butter 0,52 kg 120,000 62,400
Sweet Condense Creamer 3 can 17,000 51,000
Sweet Condense Creamer 1 box 55,000 55,000
Soda 44 can 3,600 158,400
Soda 1 box 80,500 80,500
Sugar 3 kg 15,000 45,000
TOTAL VALUE OF RAW MATERIALS
Totals: 5,802,000 VNDWe mainly bought the raw materials from big C supermarket, kiosk and some of retailers around school.
In 15 April, we completely stopped purchasing raw materials. We decided to change to different plan, creating mini show after the holiday.
MEASURING METHODSFinancial
Measurement• Based on the cost & Revenue of
products.• Return on assets.
Customer & MarketMeasurement
QualityMeasurement
• Based on the customer’s satisfaction
• Customer’s feedbacks
• The customer ratings of goods & services.
• Remake & return defective products
MEASURING METHODS
TimeMeasurement
FlexibilityMeasurement
• Fast delivery
• Reliability products
• Volume flexibility
• Back up plan
GOODS-PRODUCING SUPPLY CHAIN STRUCTURE
Suppliers
Manufacturing plant
Retail store
CustomersProducts
Feedbacks & Money
Team Leader's Time
SummaryTeam Leader's Full Name: Pham Phuong DuyLeader's Keuka ID: 332961Class Number: HC12BTeam Name: Operations
Enter Information Only in Yellow Cells
Keuka ID# Family & Middle Name Given Name Enter Hours
Worked Notes:332961Pham Phuong Duy 29:00:00 332970Tran Thi Ngoc Quy 15:00:00 332931Doan Huu Dong 22:30:00 332981Cao Son 13:30:00 332951Nguyen Thi Que Chi 25:30:00
332938 Le Thi Thu Ha 22:00:00 127:30:00
CONTRIBUTIONS AND EXPERIENCES
PHAM PHUONG DUYWhat I have contributed: Management of my team Delegation of task to team’s members Supporting the sales team Researching and setting up the concertWhat I have learned: Team - work and interpersonal skills Communication skill Time management Working effectively with other departmentsIn future project
Accurate and PunctualityMore specific corporate goal and More detailed scheduleConstant MeasurementBetter delegation to subordinates
NGUYEN THI QUE CHI
What I have contributed:Checked materials after shift.Supported Sale TeamResearched market price
What I have learned:Teamwork skills are very important.Understand how a company runs.How to sell products.
What I would do differently:Promoting the role of Operation Team’ s member clearly. Supporting the Sale Team in a better way.
DOAN HUU DONGWhat I have contributed:
Support sales team and marketing. Checking and preparing the materials for class. Taking the equipment and materials back home and make sure I do not lose anything. Transport to the university on time for other teams. What I have learned: Controlling the process that make other teams are able sales effectively. How to manage the materials for class. How to control the time and transporting the materials to the university on time.
In Future Project:Manage the materials and equipment better.Controlling the time Transport effectively to other teams.More accurate schedule.
CAO SONWhat I have contributed: Managed my team
Delivery productsSupport Sales
What I have learned:Team workingNegotiate with providersWork with CustomersTime management
What I would do differently in future projectBetter in time managementChoose many better & cheaper providersBetter Products with better formula
TRAN THI NGOC QUYWhat I have contributed: Work in team to make a plan and develop products, concert script Manufacture products & deliver them to the Sales Team Support Sales Team Ensure have sufficient raw materials for production Discuss mistakes, defects and improve them better in team
What I have learned: Understand thoroughly the activities of Operation Department How to sell products & persuade customers to buy them through supporting Sales Team Understand the importance of team work, communication skills Flexibly solve problems
In Future Project:Make good shortcomingsManage time more effectivelyShould be visionary to make plans for ensuring the progress of work goes smoothlyDesire to have a trial in another division (eg. HR, Sales, Marketing)
LE THI THU HA What I have contributed: Support Sales Team and Marketing. Checking all activities and material's list before selling. Check order and delivery to Sale Team. Welcome guests, seating arrangement for guests and singers.What I have learned: Teamwork skills very important Understood that the key leads to the successful operation is process control How to communicate with customer.In Future Project:
Setting an clear aim, goals and targets. Devise and undertake activitiesCompare results with targetsAnalyse any discrepancies and finally evaluation.
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