multi-channel api platform development for a leading u.s ...€¦ · multi-channel api platform...

CASE STUDY

www.hcltech.com

Multi-channel API Platform Development for a Leading U.S. Telecom Provider

ABOUT THE CLIENTA national provider of wireless voice, messaging, and data services.

BUSINESS NEED• Develop a modern API platform that can be accessed through:

– Multiple customer channels - retail, call center, online

– Multiple devices – tablets, laptops, desktops

• Offer a platform for partners with proper controls and security

• Enable marketplace innovation by accelerating time to market

HCL’s APPROACHDevelop a Backend-as-a-Service (BaaS) Application Programming Interface (API)

platform, which will provide continuous integration and delivery, along with the following

functionalities:

• Create support for common services such as Authorization, i18n, Validations, Security,

Error handling, Logging, Mocks, and Regression testing

• Provide channel specific lightweight micro-services built on top of reusable, general

purpose services

• Facilitate iterative development and loose coupling between cross device UI and

backend APIs and enable parallel development

Leading the digital Shift TRANSFORM TO A DIGITAL ENTERPRISE WITH SMARTER APIs

CASE STUDY

BUSINESS BENEFITS• Eliminating inconsistency in the application portfolio

– Strengthens the brand, facilitates effortless business transactions, reduces training

time and increases the productivity of service centres and employees

• Enabling re-use of software components across applications

– Reduces time to market

THE MULTI-CHANNEL RETAIL APP

Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 95,000 Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?

• Simplifying the application design process from idea to implementation

– Iterations free, parallel and rapid prototype and APIt development

• Ensuring visibility of deliverables to users throughout the development process

– Enables early validation of applications and business processes

• Reducing cost through reduced risk of rework and/or late cancellation

– Ensures critical UI decisions are captured and aligned with user expectations and

technology and APIs

• Creating APIs and responsive UI - built to work on multiple devices, multiple channels.

TOOLS AND TECHNOLOGIES

HTML5

Grails

Twitter Bootstrap

Modern Design

jQuery

CSS3