muhive - real time automated customer engagement platform

Real time multi-channel customer engagement –

Automated!

There is a shift in the

way of doing Marketing

and Sales

Shift

in

marketing

From transaction To meaningful

interaction

Shift in brand behaviour

Customer Acquisition

• Sales driven

• Traditional marketing Customer Conservation

• Life Time Value driven

• Effective customer interaction

Experience driven economy

Contemporary economy

• Customers seek instant answers and gratification.

• Marketing moving towards holding customer’s attention.

• Customers expect answers from brands in less than 2 minutes.

• Phones offer multiple avenues of communication.

Mobile phones = first screen

Solution is great customer experience

Right answers at the right time

Conservation = Conversation

• Quality conversations [4]

– Accurate content

– Minimum turnaround time

– Sustained productive engagement

• Maintain communication between multiple stakeholders in decision making

"Marketing is more about the conversation now. Can our competition morph their mentality? We come at it differently and push the consumer experience and two-way discussion”

How do you scale your

ability to have quality

conversations such that

each customer feels

valued?

What

What

Offers

muHive is SaaS based real time customer

engagement product for all channels on the web

with a strong focus on automation

Automation is our USP

Scale to thousands of conversations with intuitive drag-n-drop

automation in muHive

Website Widgets

Engagement channels

Social Media Email

How muHive can help your brand

Human like engagement

at scale

Presence on multiple

channels

Proactive responses

Brand and Reputation

management

Benefits of using muHive

Empower

your

decision

makers

Evolve from

monitoring

to

participation

Listen, analyze and engage with

one dashboard Integrates

well with a

Brand-

Agency

model

Teams, roles & moderation

capabilities

Powerful automation

To create enterprise grade

workflows

Real time analytics tailored to your

business goals.

Integration with 3rd party services

like Basecamp, Zoho CRM and your

internal systems.

Built for the enterprise

Impact

• Brand anywhere! Instantly expands the outreach of this effort with multi channel engagement

• Upsell to influencers and early adopters

– Keep evolving record of customer conversation

• Reduce support and inquiry costs while increasing engagement efficiency

• Manage feedback and ideas

thank you for

your time

You can reach us at sales@muhive.com

Or call us at +91.80.3075 2666