mindanao university of science and technology citizens charter
Post on 04-Jul-2015
250 Views
Preview:
DESCRIPTION
TRANSCRIPT
CITIZEN’S CHARTER
Recto Ave., Lapasan, Cagayan de Oro City
OF THE
MINDANAO UNIVERSITYOF SCIENCE AND
TECHNOLOGY
MISSION
The Mindanao University of Science and
Technology seeks to provide high quality,
relevant and trained human resources
and to promote research and extension
services supportive of the industrialization
program of Mindanao.
PHILOSOPHY
It is the philosophy of the University to
recognize the potential of the disadvantaged
but deserving youths who are
determined to participate and benefit from
the socio-economic progress of Mindanao in
pursuance of social justice and equity.
PERFORMANCE PLEDGE
We, the officials and employees of the Mindanao University of Science and Technology, do hereby commit to render to you, our clientele, a kind of service that is characterized by:
S peed - - We shall attend to your needs
with promptness and dispatch within
reasonable time from 8 a.m. to 5 p.m.,
Mondays to Fridays, and when the
demands of public service so warrant, even
on Saturdays and with no noon-breaks.A
T ransparency - -We shall continue to implement
the state policy of full public disclosure of all our
official transactions; thus, our records shall continue to
be open to public scrutiny in accordance with
reasonable conditions prescribed by law.
R esponsiveness - - We shall respond to your
comments, suggestions and complaints concerning
the quality of our service and take corrective
action within 24 hours through our Public
Assistance Unit, whose task is to find ways to serve
you better.
A ccountability - - We shall serve you as public servants, who can be held officially and personally responsible, liable and answerable for any action violative of the Code of Conduct and Ethical Standards for Government Officials and Employees.
I ntegrity - We shall render service with honesty, with a sense of fairness and with the intention to serve the ends of truth
G ood Manners - -We shall deal with you with professional civility, with courtesy and respect due to you as a fellow- Filipino citizen.
H umility - -We shall always bear in
mind that since public service is a public
trust, therefore, we, officials and employees
of this University, are no more than trustees
or stewards of our respective
positions/offices.
T horoughness - - We shall make
client satisfaction, through completed
staff work, as our guiding goal in
serving you.
Title of Frontline Service: Enrolment Services for Freshmen /New Students
Schedule of Availability: Monday – Saturday, 8:00am-5:00pm
Who may avail of the service: Freshmen
What are the requirements:
1. Original report card or form 138A
2. Certificate of good moral character
3. Three ( 3 ) pcs 2x2 ID pictures
4. NSO-authenticated birth certificate
5. Place all of the above documents in a long
brown manila envelope
Duration: (total processing time) 1.15 hours
Steps Applicant/Client
Activity
ServiceProvider
Activity
Duration of
Activity
Person In
Charge
Fees Forms Output from the
Service Provider
1Presents requirementsfor
Evaluation
Evaluatessubmitted
requiremen
ts
5 minutes Program
Chairmannone none Requirements
Evaluated
2Secures CourseApproval
Form
Gives out the
Courses
Approval
Form
1 minute
Program
Chair noneCourse
Approval
Form
Form Given Out
3Submits accomplished
Course Approval Form
Evaluatesaccuracy of
entries in
the form
5 minutes Program
Chairnone
Course
Approval
Form
Study load duly
approved by the
Program Chairman
4 Submits Course
Approval Form for
Encoding of Subjects
and Schedule
Encodes the
subject and
correspondi
ng Schedule
30 minDean’s
Staffnone none Registration Print-
Out
HOW TO AVAIL OF THE SERVICE:
Approval Form Courses Approval
Form
Chair Approval Form
6 Submitsaccomplished
Course Approval
Form
Evaluatesaccuracy of
entries in the
form
5 min Program
Chair
none
Course
Approval
Form
Study load duly
approved by the
Program Chairman
7 Submits CourseApproval Form
for Encoding of
Subjects and
Schedule
Encodes thesubject and
correspondin
g schedule
2 hrs(includin
g
queuing
duringpeakhours)
Dean’sStaff
None noneRegistration Print-Out
8 Pays Fees Receivespayment
and issues
official receipts
180 min
(includin
g
queuing
during
peak
hours)
Collecting
Officer
20% of total
school fees
See
schedule of
fees below
Registration
Print out
Official Receipts of
payments made
9 Pays Other Related
Fees (i.e., PTA,
student
organization fees,
etc)
Receivespayment
and issues
official receipts
30
minutes
Organizati
o n
Treasurer
PTA –P150
SSC – P275
Registration
Print Outs
Official Receipts
Registration print
outs duly stamped
with “PAID” by
their respective
organization
10 Medical Check-up Conducts
physical and
dental
70 minutes Dr Socesa
M.
Saquilaya
None Medical Form Medical check
up conducted
with
top related