CITIZEN’S CHARTER

Recto Ave., Lapasan, Cagayan de Oro City

OF THE

MINDANAO UNIVERSITYOF SCIENCE AND

TECHNOLOGY

MISSION

The Mindanao University of Science and

Technology seeks to provide high quality,

relevant and trained human resources

and to promote research and extension

services supportive of the industrialization

program of Mindanao.

PHILOSOPHY

It is the philosophy of the University to

recognize the potential of the disadvantaged

but deserving youths who are

determined to participate and benefit from

the socio-economic progress of Mindanao in

pursuance of social justice and equity.

PERFORMANCE PLEDGE

We, the officials and employees of the Mindanao University of Science and Technology, do hereby commit to render to you, our clientele, a kind of service that is characterized by:

S peed - - We shall attend to your needs

with promptness and dispatch within

reasonable time from 8 a.m. to 5 p.m.,

Mondays to Fridays, and when the

demands of public service so warrant, even

on Saturdays and with no noon-breaks.A

T ransparency - -We shall continue to implement

the state policy of full public disclosure of all our

official transactions; thus, our records shall continue to

be open to public scrutiny in accordance with

reasonable conditions prescribed by law.

R esponsiveness - - We shall respond to your

comments, suggestions and complaints concerning

the quality of our service and take corrective

action within 24 hours through our Public

Assistance Unit, whose task is to find ways to serve

you better.

A ccountability - - We shall serve you as public servants, who can be held officially and personally responsible, liable and answerable for any action violative of the Code of Conduct and Ethical Standards for Government Officials and Employees.

I ntegrity - We shall render service with honesty, with a sense of fairness and with the intention to serve the ends of truth

G ood Manners - -We shall deal with you with professional civility, with courtesy and respect due to you as a fellow- Filipino citizen.

H umility - -We shall always bear in

mind that since public service is a public

trust, therefore, we, officials and employees

of this University, are no more than trustees

or stewards of our respective

positions/offices.

T horoughness - - We shall make

client satisfaction, through completed

staff work, as our guiding goal in

serving you.

Title of Frontline Service: Enrolment Services for Freshmen /New Students

Schedule of Availability: Monday – Saturday, 8:00am-5:00pm

Who may avail of the service: Freshmen

What are the requirements:

1. Original report card or form 138A

2. Certificate of good moral character

3. Three ( 3 ) pcs 2x2 ID pictures

4. NSO-authenticated birth certificate

5. Place all of the above documents in a long

brown manila envelope

Duration: (total processing time) 1.15 hours

Steps Applicant/Client

Activity

ServiceProvider

Activity

Duration of

Activity

Person In

Charge

Fees Forms Output from the

Service Provider

1Presents requirementsfor

Evaluation

Evaluatessubmitted

requiremen

ts

5 minutes Program

Chairmannone none Requirements

Evaluated

2Secures CourseApproval

Form

Gives out the

Courses

Approval

Form

1 minute

Program

Chair noneCourse

Approval

Form

Form Given Out

3Submits accomplished

Course Approval Form

Evaluatesaccuracy of

entries in

the form

5 minutes Program

Chairnone

Course

Approval

Form

Study load duly

approved by the

Program Chairman

4 Submits Course

Approval Form for

Encoding of Subjects

and Schedule

Encodes the

subject and

correspondi

ng Schedule

30 minDean’s

Staffnone none Registration Print-

Out

HOW TO AVAIL OF THE SERVICE:

Approval Form Courses Approval

Form

Chair Approval Form

6 Submitsaccomplished

Course Approval

Form

Evaluatesaccuracy of

entries in the

form

5 min Program

Chair

none

Course

Approval

Form

Study load duly

approved by the

Program Chairman

7 Submits CourseApproval Form

for Encoding of

Subjects and

Schedule

Encodes thesubject and

correspondin

g schedule

2 hrs(includin

g

queuing

duringpeakhours)

Dean’sStaff

None noneRegistration Print-Out

8 Pays Fees Receivespayment

and issues

official receipts

180 min

(includin

g

queuing

during

peak

hours)

Collecting

Officer

20% of total

school fees

See

schedule of

fees below

Registration

Print out

Official Receipts of

payments made

9 Pays Other Related

Fees (i.e., PTA,

student

organization fees,

etc)

Receivespayment

and issues

official receipts

30

minutes

Organizati

o n

Treasurer

PTA –P150

SSC – P275

Registration

Print Outs

Official Receipts

Registration print

outs duly stamped

with “PAID” by

their respective

organization

10 Medical Check-up Conducts

physical and

dental

70 minutes Dr Socesa

M.

Saquilaya

None Medical Form Medical check

up conducted

with