matt bilotti - userconf 2014

Post on 14-Jun-2015

351 Views

Category:

Business

2 Downloads

Preview:

Click to see full reader

DESCRIPTION

My presentation at UserConf 2014 in San Francisco, focusing on merging customer support data with product decisions and the tools we use on the Sidekick team at HubSpot

TRANSCRIPT

T U R N D OW N F O R W H AT ?

T U N I N G I N TO YO U R C U S TO M E R S B U I L D S G R E AT P R O D U C T S .

M AT T B I L OT T I

@MattBilotti

@MattBilotti

@MattBilotti

W H AT ’ S T H E P O I N T ?

@MattBilotti

C R U S H VO L U M E . S C R E W T E M P L AT E S . TA K E AC T I O N .

@MattBilotti

Digging Deep

@MattBilotti

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

How Sidekick merges support and product decisions

@MattBilotti

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

@MattBilotti

O L A R K

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

@MattBilotti

@MattBilotti

@MattBilotti

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

@MattBilotti

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

Recap

???@MattBilotti

@MattBilotti

matt@bilotti.org

top related