matt bilotti - userconf 2014
DESCRIPTION
My presentation at UserConf 2014 in San Francisco, focusing on merging customer support data with product decisions and the tools we use on the Sidekick team at HubSpotTRANSCRIPT
T U R N D OW N F O R W H AT ?
T U N I N G I N TO YO U R C U S TO M E R S B U I L D S G R E AT P R O D U C T S .
M AT T B I L OT T I
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W H AT ’ S T H E P O I N T ?
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C R U S H VO L U M E . S C R E W T E M P L AT E S . TA K E AC T I O N .
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Digging Deep
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W H AT I S H A P P E N I N G ?
W H AT A R E T H E Y T H I N K I N G ?
H OW A R E T H E Y I N T E R AC T I N G ?
B E C O M I N G P R OAC T I V E
How Sidekick merges support and product decisions
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W H AT I S H A P P E N I N G ?
W H AT A R E T H E Y T H I N K I N G ?
H OW A R E T H E Y I N T E R AC T I N G ?
B E C O M I N G P R OAC T I V E
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O L A R K
W H AT I S H A P P E N I N G ?
W H AT A R E T H E Y T H I N K I N G ?
H OW A R E T H E Y I N T E R AC T I N G ?
B E C O M I N G P R OAC T I V E
@MattBilotti
@MattBilotti
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W H AT I S H A P P E N I N G ?
W H AT A R E T H E Y T H I N K I N G ?
H OW A R E T H E Y I N T E R AC T I N G ?
B E C O M I N G P R OAC T I V E
@MattBilotti
W H AT I S H A P P E N I N G ?
W H AT A R E T H E Y T H I N K I N G ?
H OW A R E T H E Y I N T E R AC T I N G ?
B E C O M I N G P R OAC T I V E
Recap
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