matt bilotti - userconf 2014

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TURN DOWN FOR WHAT? TUNING INTO YOUR CUSTOMERS BUILDS GREAT PRODUCTS. MATT BILOTTI @MattBilotti

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My presentation at UserConf 2014 in San Francisco, focusing on merging customer support data with product decisions and the tools we use on the Sidekick team at HubSpot

TRANSCRIPT

Page 1: Matt Bilotti - Userconf 2014

T U R N D OW N F O R W H AT ?

T U N I N G I N TO YO U R C U S TO M E R S B U I L D S G R E AT P R O D U C T S .

M AT T B I L OT T I

@MattBilotti

Page 2: Matt Bilotti - Userconf 2014

@MattBilotti

Page 3: Matt Bilotti - Userconf 2014

@MattBilotti

Page 4: Matt Bilotti - Userconf 2014

W H AT ’ S T H E P O I N T ?

@MattBilotti

Page 5: Matt Bilotti - Userconf 2014

C R U S H VO L U M E . S C R E W T E M P L AT E S . TA K E AC T I O N .

@MattBilotti

Page 6: Matt Bilotti - Userconf 2014

Digging Deep

@MattBilotti

Page 7: Matt Bilotti - Userconf 2014

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

How Sidekick merges support and product decisions

@MattBilotti

Page 8: Matt Bilotti - Userconf 2014
Page 9: Matt Bilotti - Userconf 2014

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

@MattBilotti

Page 10: Matt Bilotti - Userconf 2014

O L A R K

Page 11: Matt Bilotti - Userconf 2014

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

@MattBilotti

Page 12: Matt Bilotti - Userconf 2014

@MattBilotti

Page 13: Matt Bilotti - Userconf 2014

@MattBilotti

Page 14: Matt Bilotti - Userconf 2014

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

@MattBilotti

Page 15: Matt Bilotti - Userconf 2014
Page 16: Matt Bilotti - Userconf 2014

W H AT I S H A P P E N I N G ?

W H AT A R E T H E Y T H I N K I N G ?

H OW A R E T H E Y I N T E R AC T I N G ?

B E C O M I N G P R OAC T I V E

Recap

???@MattBilotti