legal outsourcing - alm webinar - may
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Legal Outsourcing
Opportunities and IssuesALM Web Audio Conference May 16, 2007
Ron Friedmann
Prism Legal Consulting, Inc.
ron@prismlegal.com 703.527.2381
mailto:ron@prismlegal.commailto:ron@prismlegal.com -
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Agenda
Why Outsource? Delegation v. Outsourcing
Legal Outsourcing Today
Guidelines for Success
The Future
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Why Outsource
Cost Skills availability
Quality
Turnaround
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Delegation v. Outsourcing
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How Lawyers Work
Specialization (Adam Smith) Efficiency, effectiveness
Domain expertise
Delegation Common once a firm has more than a
few lawyers
Legal and non-legal tasks
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Administrative Delegation
Secretaries Landlord
Facilities
Copy center, mail room, food service
Payroll service
Benefits administration
Secretarial
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Substantive Delegation
Finders, Minders, Grinders Find business
Mind relations
Grind out work Lawyers already delegate
In larger firms Granular specialization
Cross-office work
Human resources may be far away
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Delegation v. Outsourcing
Admin The line has been crossed long ago
Substantive
Delegation outside the firm is not sodifferent than in the firm
Both require process, control, and QC
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Legal Outsourcing Today
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Administrative Outsourcing
Payroll Insurance and benefits
Document keying
Facilities
Travel
Catering
IT
Secretarial
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Substantive Outsourcing
Objective coding Legal research
E-discovery
Collection
Processing
Hosting
IP support
Contract lawyers
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Domestic Locations
Big cities Small cities
Nearshoring
CBF in Fargo
Orrick operations in WV (insourcing)
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Offshore Locations
Chile Hong Kong
India
Mauritius New Zealand + Australia
Phillipines
Sri Lanka
Source: Outsourced Legal Services, Prism Legal
http://www.prismlegal.com/index.php?option=content&task=view&id=88&Itemid=70http://www.prismlegal.com/index.php?option=content&task=view&id=88&Itemid=70 -
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Why Offshore?
Talent Availability
Cost
Turnaround
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Offshore Examples
Contracts Dictation + transcription
Document review
Due diligence
IP
Legal research
Litigation support
Secretarial
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Whos Offshoring
Corporations Law firms
Owned, captive, vendor
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Examples
Corporations Accenture, American Express, General
Electric, Microsoft, Morgan Stanley,
Motorola, and Oracle Law firms
Allen & Overy, Clifford Chance, Bickel &Brewer, Milbank, Orrick
Vendors
70 vendors at Prism list
http://www.prismlegal.com/index.php?option=content&task=view&id=88&Itemid=70http://www.prismlegal.com/index.php?option=content&task=view&id=88&Itemid=70 -
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Guidelines for Success
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Guidelines - 1
Document your requirements Specify deliverables carefully
Fix process before outsourcing
Consider need for SLA Screen and vet suppliers
Processes
Management Reputation + references
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Guidelines - 2
Ramp up slowly Test, test, test
Verify deliverables
Metrics and feedback loops Change management
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Risks
Performance Quality
But compare to alternatives!
Your own lawyers and staff
Domestic providers
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The Future
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Tasks Most Likely to Move
Document review Simple to moderate drafting
Due diligence
More IP
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Limitations
What limits? Talent
Transaction costs
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Indias Edge Goes Beyond Outsourcing
Headline: NY Times, 4/4/07increasingly the jobs of Western white-collar elitesin fields as diverse as investment banking, aircraftengineering and pharmaceutical research have
begun flowing to India and a few other developingcountries
As Indian back offices become more sophisticated,Western companies are finding that large parts of
their work, even high-end tasks, can also be donefrom India.
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Issues
Ethics QC
Marking-up rates
Where is the line?
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