learning tech final version
Post on 02-Dec-2014
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Overcoming the challenges of producing training content
across multiplelocations
Chris Barras
Electrocomponents• The leading international high service distributor of
electronic, electrical and industrial supplies • Trading as RS in the UK, most of Europe and Asia,
Radiospares in France and Allied Electronics in North America
• 1.2m customers • 350,000 products • Around 5,200 employees • Operating in 26 countries, covering 82% of the world’s
GDP with distributors in many more • Revenue of £828.5m • Selling via catalogues, e-Commerce and trade counters • 25% of sales via e-Commerce • Websites in 17 languages covering 70 countries
• Providing a very wide range of products (over 300,000) so that customers can come to us for their small order needs;
• Exceptionally high levels of product availability - in the largest companies over 99% of individual products ordered are in stock;
• 24 hour, 365 day order-taking; • Courier service available for very urgent needs; • Account management services and purchasing cards available to
strengthen companies' purchasing controls; • Technical information and advice free to customers; • Internet trading available in every market; • e-Purchasing available across Europe - with the potential to cut
our customers' order costs by £50 - £100 per order.
Electrocomponents
Strategic Investment in Training(5 years ago and continuing!)
• SAP Project team insisted on a tool due to the project size and geography
• 10 Countries
• 2500 people
• 30 locations
• 7+ SAP modules (replacing legacy systems)
• 500 transactions
• Today the organisational commitment to training continues
SAP modules: Being deployed
Major Market and locations
RS UK
1 Call Centre
15 Trade Counters
4 Call & Collect Counters
2 Warehouse locations (DCs)
Radiospares France1 Warehouse / Call Centre
RS Germany1 Warehouse2. Call Centre
Why RS chose STT• Rapid training material development
• Materials had to be easy to edit
• Tool needed to be simple to use
• 3 training and documentation products were evaluated
• STT:
• On-Demand
• InfoPak
• A tools re-evaluation took place in 2004
• STT now used to produce simulations and documentation
Gaining User Acceptance• STT used as pre-training before classroom training
• Always introduced by a team leader to ensure objectives and benefits of using STT are clear to users
• STT used in 2 key areas
• Key transactions with many users
• Remote user training
• STT written as e-Learning
Lessons available 24/7
• A light LMS is used as a role-based learning portal
• Each country can edit their own lessons but they are saved back to a UK server
• Statistics are retrieved from STT lessons to monitor general trends in regions or job roles
Learn EBS: Project Title
Everyone Can access from Intranet.
Can be accessed Direct from SAP
Uses STT Lesson Manager
Accessing Content
Translating content in Other Languages
• All objectives and tasks were translated into French
• Screens remained in the original language
• A translation agency was used to save time
• STT automatically produced a document exclusively for use by the translation agency
• The French text was copied back to a duplicate set of lessons with French STT message sets
Cut and Paste translated text
STT message sets:
Automatic translated text
Translating content in to French
What Next ?
• Next phase
• Italy, Germany, Benelux, Spain,Denmark,Ireland - 6 countries - 17 locations - 5 languages
• Use existing STT content then translate
• In future simpler lessons will be developed to make best use of core STT strengths
• quick development
• quick deployment
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