learncore - 21 questions that every sales person must answer!

21 Questions that Every Sales Person Must Answer

Questions by LearnCore

“Create Top Performers”

Presented by Vishal Shah

Co-founder – VP Strategy, LearnCoreApril 30, 2014

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Improve your sales team’s skills in 10 min.with LearnCore

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Guidelines:

Use the deck as a source of questions to ask your sales team with the rubric below as a way to assess their response.

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What problems does your product or service solve and what are the typical customer

pain points?

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Who are your competitors? Why are you better?

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Describe your ideal customer?

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Customer Objection:

Your product/service is too expensive.

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What is the company philosophy, mission or history?

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Customer Objection:

We are working on many initiatives right now, it may be better to reach back out in 6

months.

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Customer Objection:

We are ok with the processes that we have in place right now.

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How does the process look after the sale is completed?

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Customer Objection:

We are already working with someone else.

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Customer Objection:

Why can't we just do that in house?

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Customer Objection:

This type of solution just won't work for us.

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How does your company support the customer before

and after the sale?

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What is the process your company takes for handling

customer feedback?

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Customer Objection:

It looks like you have not worked with companies from

our ______ Industry.

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Customer Objection:

There is too much risk for implementing your solution.

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What are some important tips for new Sales prospects?

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Customer Objection:

(On a cold outreach) Now is not a good time.

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What are the 3 questions you ask to qualify your prospect?

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What are the typical KPI's your clients use to evaluate your

product/service?

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How do you educate your customer prior to the sale?

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Customer Objection:

My boss says that this isn't a priority right now.

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Need help scaling these skills to your sales team?

Vishal Shah, VP Strategyvshahv@learncore.com

312-300-6684