lean culture (what is it, why do we want it, how do we get it)

Lean Culture What is it? Why do we want it? How do we get it? Presented by Brett Cooper

> Less than 1 out of 3

US Workers Report Being Engaged at Work

Source: Gallup Organization

High engagement organizations are over 20% more productive

High engagement organizations have over 40% fewer defects

High engagement organizations have almost 50% fewer safety

incidents

High engagement organizations have almost 40% less absenteeism

of workers are disengaged, what does this mean

for them as individuals?

Washington State 2006 2007 2009 2011

I know how my agency measures its success 3.4 3.4 3.5 3.4

My supervisor gives me ongoing feedback that helps me improve

3.7 3.8 3.8 3.8

My supervisor treats me with dignity & respect 4.3 4.3 4.3 4.3

In general, I’m satisfied with my job N/A N/A N/A 3.7

Houston Municipal Courts

Houston Courts 2005 2006 2008 2009

Overall department is well run and effective 26% 47% 48% 66%

My division has high quality 44% 55% 63% 79%

My supervisor is competent 38% 54% 68% 75%

I am satisfied with my job 50% 61% 62% 70%

Agenda •  What is Lean Culture?

•  Why do we want it? •  How do we get it?

Source: Ken Miller, Extreme Government Makeover

Building a Lean Culture

Building a Healthy Organization

Three Outcomes of a Healthy Organization

CUSTOMER-FOCUSED RESULTS

ENTERPRISE ALIGNMENT

CULTURAL ENABLERS

CONTINUOUS IMPROVEMENT

The Four Dimensions of Lean Culture

This is a PRINCIPLE-BASED Framework

Core Principles of a Lean Culture •  Create Value for the Customer •  Build Alignment Around Common Purpose •  Take a Process-Oriented View Towards

Solving Problems

•  Lead with Humility & Respect

The Four Dimensions of Lean Culture Model harnesses the power of “WHY”

CULTURAL ENABLERS

“Quality in a service or product is not what you put into it. It is what the customer gets out of it.”

– Peter Drucker

CULTURAL ENABLERS

“If you don't know where you are going, any road will get you there.”

CULTURAL ENABLERS

"We cannot solve our problems with the same thinking we used when we created them.”

CULTURAL ENABLERS

“I have a list of measurable objectives”

“I have a dream”

“Leadership is everyone’s business.”

Source: Jim Kouzes & Barry Posner, The Leadership Challenge

CULTURAL ENABLERS

Roles and expectations for leaders, managers

and supervisors need to be clearer.

Lean can flourish only in an environment where

every leader understands how to create a

supportive environment where employees’ ideas

are heard, and the customer receives value.

– 2012 WA Lean Report

“ ”

CULTURAL ENABLERS

How do we build a dream home?

Start by building a solid foundation…

…then the house can stand the test of time

Effective Leaders Do Five Things… •  Model the Way •  Inspire Shared Vision •  Challenge The Process •  Enable Others To Act •  Encourage The Heart

How frequently leaders exhibit the five practices

Self-reported employee engagement score

How frequently leaders exhibit the five practices (Model, Inspire, Challenge, Enable, Encourage)

The Correlation of Leadership & Engagement

Houston Courts 2005 2006 2008 2009

Overall department is well run and effective 26% 66%

My division has high quality 44% 79%

My supervisor is competent 38% 75%

I am satisfied with my job 50% 70%

What They Did In Houston!

Washington State 2006 2007 2009 2011 2013 2015

I know how my agency measures its success 3.4 3.4 3.5 3.4 ? ?

My supervisor gives me ongoing feedback that helps me improve

3.7 3.8 3.8 3.8 ? ?

My supervisor treats me with dignity & respect 4.3 4.3 4.3 4.3 ? ?

In general, I’m satisfied with my job N/A N/A N/A 3.7 ? ?

What is Possible in Washington?

Who is responsible for making it happen?

“Them?”

“Us?”

. IV. Adoption

III. Experimentation

. II. Understanding

I. Awareness

“STOW” To Guide Your Journey

Organization

Be STOW

be·stow [bih-stoh]

verb (used with object) 1.  to present as a gift; give; confer

The trophy was bestowed upon the winner.

Don’t Be A Rufus Take Responsibility For Making Change Happen

lean culture (what is it, why do we want it, how do we get it)

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