lean culture (what is it, why do we want it, how do we get it)

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Lean Culture What is it? Why do we want it? How do we get it? Presented by Brett Cooper

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Page 1: Lean Culture (What is it, Why do we want it, How do we get it)

Lean Culture What is it? Why do we want it? How do we get it? Presented by Brett Cooper

Page 2: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

> Less than 1 out of 3

US Workers Report Being Engaged at Work

Source: Gallup Organization

Page 3: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

High engagement organizations are over 20% more productive

Page 4: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

High engagement organizations have over 40% fewer defects

Page 5: Lean Culture (What is it, Why do we want it, How do we get it)

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High engagement organizations have almost 50% fewer safety

incidents

Page 6: Lean Culture (What is it, Why do we want it, How do we get it)

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High engagement organizations have almost 40% less absenteeism

Page 7: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved. > If More than 65%

of workers are disengaged, what does this mean

for them as individuals?

Page 8: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Washington State 2006 2007 2009 2011

I know how my agency measures its success 3.4 3.4 3.5 3.4

My supervisor gives me ongoing feedback that helps me improve

3.7 3.8 3.8 3.8

My supervisor treats me with dignity & respect 4.3 4.3 4.3 4.3

In general, I’m satisfied with my job N/A N/A N/A 3.7

Page 9: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Houston Municipal Courts

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Page 10: Lean Culture (What is it, Why do we want it, How do we get it)

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Houston Courts 2005 2006 2008 2009

Overall department is well run and effective 26% 47% 48% 66%

My division has high quality 44% 55% 63% 79%

My supervisor is competent 38% 54% 68% 75%

I am satisfied with my job 50% 61% 62% 70%

Page 11: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Agenda •  What is Lean Culture?

•  Why do we want it? •  How do we get it?

© 2013 Integris Performance Advisors. All Rights Reserved.

Page 12: Lean Culture (What is it, Why do we want it, How do we get it)

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Source: Ken Miller, Extreme Government Makeover

Page 13: Lean Culture (What is it, Why do we want it, How do we get it)

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Building a Lean Culture

Page 14: Lean Culture (What is it, Why do we want it, How do we get it)

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Building a Healthy Organization

Page 15: Lean Culture (What is it, Why do we want it, How do we get it)

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Three Outcomes of a Healthy Organization

Page 16: Lean Culture (What is it, Why do we want it, How do we get it)

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CUSTOMER-FOCUSED RESULTS

ENTERPRISE ALIGNMENT

CULTURAL ENABLERS

CONTINUOUS IMPROVEMENT

The Four Dimensions of Lean Culture

Page 17: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Page 18: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Page 19: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

This is a PRINCIPLE-BASED Framework

Page 20: Lean Culture (What is it, Why do we want it, How do we get it)

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Core Principles of a Lean Culture •  Create Value for the Customer •  Build Alignment Around Common Purpose •  Take a Process-Oriented View Towards

Solving Problems

•  Lead with Humility & Respect

Page 21: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

The Four Dimensions of Lean Culture Model harnesses the power of “WHY”

Page 22: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

CUSTOMER-FOCUSED RESULTS

ENTERPRISE ALIGNMENT

CULTURAL ENABLERS

CONTINUOUS IMPROVEMENT

Page 23: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

“Quality in a service or product is not what you put into it. It is what the customer gets out of it.”

– Peter Drucker

Page 24: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

CUSTOMER-FOCUSED RESULTS

ENTERPRISE ALIGNMENT

CULTURAL ENABLERS

CONTINUOUS IMPROVEMENT

Page 25: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

“If you don't know where you are going, any road will get you there.”

Page 26: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

CUSTOMER-FOCUSED RESULTS

ENTERPRISE ALIGNMENT

CULTURAL ENABLERS

CONTINUOUS IMPROVEMENT

Page 27: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

"We cannot solve our problems with the same thinking we used when we created them.”

Page 28: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

CUSTOMER-FOCUSED RESULTS

ENTERPRISE ALIGNMENT

CULTURAL ENABLERS

CONTINUOUS IMPROVEMENT

Page 29: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Page 30: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

“I have a list of measurable objectives”

Page 31: Lean Culture (What is it, Why do we want it, How do we get it)

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“I have a dream”

Page 32: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

“Leadership is everyone’s business.”

Source: Jim Kouzes & Barry Posner, The Leadership Challenge

Page 33: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

CUSTOMER-FOCUSED RESULTS

ENTERPRISE ALIGNMENT

CULTURAL ENABLERS

CONTINUOUS IMPROVEMENT

Page 34: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Page 35: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Page 36: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Roles and expectations for leaders, managers

and supervisors need to be clearer.

Lean can flourish only in an environment where

every leader understands how to create a

supportive environment where employees’ ideas

are heard, and the customer receives value.

– 2012 WA Lean Report

“ ”

Page 37: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

CUSTOMER-FOCUSED RESULTS

ENTERPRISE ALIGNMENT

CULTURAL ENABLERS

CONTINUOUS IMPROVEMENT

Page 38: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

How do we build a dream home?

Page 39: Lean Culture (What is it, Why do we want it, How do we get it)

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Start by building a solid foundation…

Page 40: Lean Culture (What is it, Why do we want it, How do we get it)

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…then the house can stand the test of time

© 2013 Integris Performance Advisors. All Rights Reserved.

Page 41: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Effective Leaders Do Five Things… •  Model the Way •  Inspire Shared Vision •  Challenge The Process •  Enable Others To Act •  Encourage The Heart

Source: Jim Kouzes & Barry Posner, The Leadership Challenge

Page 42: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Source: Jim Kouzes & Barry Posner, The Leadership Challenge

How frequently leaders exhibit the five practices

Self-reported employee engagement score

How frequently leaders exhibit the five practices (Model, Inspire, Challenge, Enable, Encourage)

The Correlation of Leadership & Engagement

Page 43: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Houston Courts 2005 2006 2008 2009

Overall department is well run and effective 26% 66%

My division has high quality 44% 79%

My supervisor is competent 38% 75%

I am satisfied with my job 50% 70%

What They Did In Houston!

Page 44: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Washington State 2006 2007 2009 2011 2013 2015

I know how my agency measures its success 3.4 3.4 3.5 3.4 ? ?

My supervisor gives me ongoing feedback that helps me improve

3.7 3.8 3.8 3.8 ? ?

My supervisor treats me with dignity & respect 4.3 4.3 4.3 4.3 ? ?

In general, I’m satisfied with my job N/A N/A N/A 3.7 ? ?

What is Possible in Washington?

Page 45: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Who is responsible for making it happen?

Page 46: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

“Them?”

Page 47: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

“Us?”

Page 48: Lean Culture (What is it, Why do we want it, How do we get it)

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YOU!

Page 49: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

. IV. Adoption

III. Experimentation

. II. Understanding

I. Awareness

Page 50: Lean Culture (What is it, Why do we want it, How do we get it)

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Use

“STOW” To Guide Your Journey

Page 51: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

Self

Page 52: Lean Culture (What is it, Why do we want it, How do we get it)

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Team

Page 53: Lean Culture (What is it, Why do we want it, How do we get it)

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Organization

Page 54: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

World

Page 55: Lean Culture (What is it, Why do we want it, How do we get it)

© 2013 Integris Performance Advisors. All Rights Reserved.

STOW

Page 56: Lean Culture (What is it, Why do we want it, How do we get it)

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Be STOW

Page 57: Lean Culture (What is it, Why do we want it, How do we get it)

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be·stow [bih-stoh] 

verb (used with object) 1.  to present as a gift; give; confer  

The trophy was bestowed upon the winner.

Page 58: Lean Culture (What is it, Why do we want it, How do we get it)

Don’t Be A Rufus Take Responsibility For Making Change Happen

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