leading agile virtual teams - leadit conference australia august 2014

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Korrine Jones, Ian Jones OD Consulting

Agile VirtualITSM Teams

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Outline• Retrospective• Case study• Shared vision• Social contract• Stand ups• GROW coaching model• Needs and expectations• Action plan

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Research• Micro-businesses to

multinationals

• ITSM, IT, banking, sales, retail, public sector, consulting firms, e-learning providers

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Real life lessons• Clear vision, values, roles and processes• Face to face if possible• Manage by outcomes• Relationships and trust• Meet regularly – virtually• Ground rules and protocols• Agree on how to communicate

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The case study – Ship-it• Started by two brothers in 1985• Thousands of staff – Australia, New Zealand,

Hong Kong, Singapore• New ITSM team – needs to establish itself• Immature ITSM except Financial, Continuity

and Security Management• Past ITSM has been part time• Interest in Agile, Lean and DevOps

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Developing a Shared Vision

Ask your team members:

What is the purpose of our team?

What value do we add?

What is unique about our team?

How do we want to be perceived?

Key words

Mind map

Vision statement

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Values and Ground Rules• Leadership

– Model corporate vision and values and these team values• Responsibility and integrity

– Do what you say you’re going to do• Respect

– Acknowledge electronic communication within agreed timeframes• Teamwork

– Connect with other team members regularly• Creativity

– Think outside the square

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Social Contract

“a team designed agreement for an aspirational set of values, behaviours and

social norms”

(Dando, 2013)

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Scrum slides

Ref: http://www.agileforall.com/intro-to-agile/

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Manage by Outcomes

#LEADitSource: Whitmore, J 1993.

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Swift Trust

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Needs and ExpectationsTrust

Expectations• Regular meetings• Holidays• Fun workplace

Needs• Financial

security• Respect• Belonging

“Trust is fragile – we need to be explicit in our needs, expectations and promises.”

(Source: Hall, V., 2013.)

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Replicate water cooler conversations

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Summary• Retrospective• Case study• Shared vision• Social contract• Stand ups• GROW coaching model• Needs and expectations• Action plan

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Additional Resources

For whitepapers and more information

www.odconsulting.com.au

OD Consulting

odconsultingau