leadership op 09
Post on 06-May-2015
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Leadership
Hillary Jenkins, Otago Polytechnic 2008
Leadership?
• The ability to inspire confidence and support for those trying to achieve goals
• The human factor that binds a group together and motivates it towards goals
Leadership
Is more than giving people instructions and
seeing that they are carried out. It means
involving them so that they want to carry out
instructions because they feel it is right for them
and the whole group.
Leadership
• What are your thoughts about what a leader is?
• Someone who………………..
Leadership
• Inspires and stimulates others to achieve goals
• Influences people to act in a common direction
• Has the energy that motivates and co-ordinates
• Lets people work – not makes them
Leadership
• Influences others by acting as a positive role model
• Removes barriers to people can achieve
• Supporting, guiding, influencing
• Has a good knowledge of the work and industry
they are in
Leaders you know?
• In 30 seconds write down as many people you consider to be leaders as you can
Leaders in Tourism• Richard Branson
• Tamaki Brothers
• Ministry of Tourism
• Graeme Turner – Flight Centre/Top Deck
• Stelios Haji-Ioannou -EasyJet/Hotels
• Tony Ryan -RyanAir
• Hilton Family – Hilton Hotel Chain
• Thomas Cook
• Freddy Laker
• John Anderson - Contiki Tours
Leaders why?
• Without we would have anarchy
• Imagine your life, community, world without someone
– In control
– Creating rules and laws
– Organising us in some form
Task One
• A brief history of leadership
Three Styles of Leadership
• Autocratic
• Laissez Fair
• Democratic
• Charismatic
Handout
• Definitions of each type of leader
Leadership Styles
• The way a person displays leadership practices
• May be based on their
– Personality
– Background
– Beliefs
– Values and work ethic
– Position they hold and the context of the leadership position
Styles in the Tourism Context
• Leadership involves power
– Positional
– Personal
Positional Power
• Comes from the authority of your position and is based
on what you can do to and for others
• People with this power may need to use
– Rewards, bonuses, pay increases, threat of
dismissal, refusal of wage increase in order to
motivate those they work with
• Generally uses transactional leadership
Personal Power
• Comes from interpersonal skills and respect
• People with this power use the respect people
have for them due to their vision, commitment,
knowledge, skills and personal attractiveness or
charisma to motivate
• Generally uses transformational leadership
Leadership Styles in the Tourism Context
• Leaders in the tourism industry work in various contexts:
– Group size
– Purpose
– Dynamics
– Relation to leader
– Culture
– Ethnicity
– Beliefs, values
– Setting
Tour Guiding Context
• Different styles may be better when
– There is an emergency
– The group is large
– The group is small
– The environment is different
– The group dynamics are difficult
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