Leadership

Hillary Jenkins, Otago Polytechnic 2008

Leadership?

• The ability to inspire confidence and support for those trying to achieve goals

• The human factor that binds a group together and motivates it towards goals

Leadership

Is more than giving people instructions and

seeing that they are carried out. It means

involving them so that they want to carry out

instructions because they feel it is right for them

and the whole group.

Leadership

• What are your thoughts about what a leader is?

• Someone who………………..

Leadership

• Inspires and stimulates others to achieve goals

• Influences people to act in a common direction

• Has the energy that motivates and co-ordinates

• Lets people work – not makes them

Leadership

• Influences others by acting as a positive role model

• Removes barriers to people can achieve

• Supporting, guiding, influencing

• Has a good knowledge of the work and industry

they are in

Leaders you know?

• In 30 seconds write down as many people you consider to be leaders as you can

Leaders in Tourism• Richard Branson

• Tamaki Brothers

• Ministry of Tourism

• Graeme Turner – Flight Centre/Top Deck

• Stelios Haji-Ioannou -EasyJet/Hotels

• Tony Ryan -RyanAir

• Hilton Family – Hilton Hotel Chain

• Thomas Cook

• Freddy Laker

• John Anderson - Contiki Tours

Leaders why?

• Without we would have anarchy

• Imagine your life, community, world without someone

– In control

– Creating rules and laws

– Organising us in some form

Task One

• A brief history of leadership

Three Styles of Leadership

• Autocratic

• Laissez Fair

• Democratic

• Charismatic

Handout

• Definitions of each type of leader

Leadership Styles

• The way a person displays leadership practices

• May be based on their

– Personality

– Background

– Beliefs

– Values and work ethic

– Position they hold and the context of the leadership position

Styles in the Tourism Context

• Leadership involves power

– Positional

– Personal

Positional Power

• Comes from the authority of your position and is based

on what you can do to and for others

• People with this power may need to use

– Rewards, bonuses, pay increases, threat of

dismissal, refusal of wage increase in order to

motivate those they work with

• Generally uses transactional leadership

Personal Power

• Comes from interpersonal skills and respect

• People with this power use the respect people

have for them due to their vision, commitment,

knowledge, skills and personal attractiveness or

charisma to motivate

• Generally uses transformational leadership

Leadership Styles in the Tourism Context

• Leaders in the tourism industry work in various contexts:

– Group size

– Purpose

– Dynamics

– Relation to leader

– Culture

– Ethnicity

– Beliefs, values

– Setting

Tour Guiding Context

• Different styles may be better when

– There is an emergency

– The group is large

– The group is small

– The environment is different

– The group dynamics are difficult