jan deprest 19th march, 2012 warsaw a balance on 10 years of fedict

Jan Deprest19th March, 2012

Warsaw

A balance on 10 years of FEDICT

© Fedict 2009. All rights reserved | p. 2

A story of continuous change…

© Fedict 2009. All rights reserved | p. 3

A story of continuous change

3 2001: Established

3 2002: Operational

3 2002-2003: Automation of the State3 Realisation of building blocks3 Realisation of e-government applications

A story of continuous change

3 2004-2005:3 Service concept3 Automation of Society

3 2006: Start of ‘Knowledge Region’

3 2007: Integration of Fedict Select

3 2008: Business Process Management

3 2010-2011: Integration of Fedict Shared Services

3 2012: Fedict Law – Service integration

Continuous adaptation of the internal organisation, processes and procedures

© Fedict 2009. All rights reserved | p. 5

Fedict today

3 3 entities:

3

3

3

© Fedict 2009. All rights reserved | p. 7

Operation

© Fedict 2009. All rights reserved | p. 8

Automationof the State

© Fedict 2009. All rights reserved | p. 9

Architecture & building blocks

© Fedict 2009. All rights reserved | p. 10

Architecture & building blocks: eID and kids ID

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Automation of the State: Police-on-web

Automation of the State: Tax-on-web, Intervat, Belcotax

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Automation of the State: Elections

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Automation of the State: eBirth

© Fedict 2009. All rights reserved | p. 15

Automation of the State: eProcurement

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Automation of the State: Digiflow

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Automation of the State: hello parents

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eID applications: e-desks in cities & municipalities

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eID applications: Bruges Library

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ICT Knowledge Region

ICT Knowledge Region

3 Exporting acquired ICT/e-gov knowledge

3 Attracting ICT activities

3 Strong international co-operation3 Especially at European level (e.g.: STORK)3 At global level (e.g.: ICA)

3 Over 40 bilateral contacts with other countries per year

3 OECD e-Leaders meeting

3 Belgian chairmanship of the European Union – Lift-off towards Open Government: 850 visitors

3World Bank: Chair of the Identity Management Expert Group

© Fedict 2009. All rights reserved | p. 22

Automation of Society

© Fedict 2009. All rights reserved | p. 23

Indicators

3 Access

3 Security

3 E-knowledge

3 # applications

© Fedict 2009. All rights reserved | p. 33

Initiatives3 Peeceefobie (PC phobia)

3 Card readers for 12-year-olds

3 Safe Chat

3 Internet for everyone

3 www.cardreaders.be

3 Kids-ID

3 Suske & Wiske (Spike and Suzy)

3 Start2surf

History – Strategy & Organisation

> History• Started in H2/2003 (green field)• Focus on ICT Operational Services Delivery (24*7)• Primary ICT Partner of “Horizontal” Federal Public

Services (Chancellery of the Prime Minister, FEDICT, Ministry of Budget, PFS P&O)

• “Critical mass” achieved in 2006• First “external” customer” in 2006 (KCE)• Continuous & regular growth since 2004• Servicing today 29 different clients over 12 locations• EPSA (European Public Sector Awards) diploma in 2007

> Strategy• Step-by-step approach• Leveraging “resources”

– people, technology, knowledge and services• Operational excellence• SLA’s based organisation

> ICT Shared Services Organisation• Central & decentral• Integration when needed of existing ICT organisation

within ICT Shared Services• Co-sourcing and partnership, …….

Some of our clients

Infrastructure:

Hosting & Housing

Storage & Backup

Voice & Communication

Network

e.g.: E-Hr, E-premier,FedCom

Commodities:

Mail

Authentication

File & Print

Security

Internet

Remote access

Mobility

Platform:

Sharepoint Service Mgt Tool (Ca) Performance Point

End to End Monitoring & Dashboards

Database (MS SQL, Oracle)

Web Sites (Drupal, etc.)

Unified communication

As service provider, we deliver several kind of services…

Belgian ICT market

War for Talent -> ICT profile = critical profession!

3.900 ICT employees

Public Services

7.960 ICT vacancies in

Belgium*

150.600 ICT employees

in Belgium*

* Source : Labor survey Agoria dec. 2010

War for (IT)talent within public services

2 recruitment channels:

•

•

= Alternative recruitment channel of FPS for ICT staff recruitment

• Fedict Select is a not-for-profit organization which guides and supports its members with the recruitment of specialized ICT staff.

• Clients = All FPS that do not belong

to social security sector

• 1 statute• Private labor contract• Employees seconded to the

public institution concerned

• 1-step selection process• Search on the external

marketwww.fedictselect.be

Some statistics for 2011

WHO IS WHO?

Belgacom is the leading quadruple-play player in Belgium who integrates fixed and mobile telephony, internet and television.In addition, Belgacom is an end-to-end ICT player with reliable solutions tailored to SMEs, large enterprises and institutions.

Gregory GLINEURgregory.glineur@belgacom.be

www.belgacom.be

Gregory WILLEgregory.wille@belgacom.bewww.belgacom.be

Certipost, your partner in electronic and paper document exchange, is a specialised and experienced service provider enabling secure electronic data interchange between companies, consumers and government institutions.

Gert Roeckx+ 32 53 60 11 11info@certipost.comwww.certipost.com

COSIC is a research group with multi-disciplinary researchers from all over the world who are specialized in computer security and industrial cryptography.

Danny Decockdecockd@esat.kuleuven.be

Stefan GROMMENstefan.grommen@datanews.behttp://datanews.knack.be/ict/

Jan DEPREST

Peter STRICKX

Frank LEYMAN

Sebastiaan De Brouwere

LIVING TOMORROW is a meeting place for innovative companies, organizations and governments where professionals, consumers, patients and citizens are confronted with products, technologies and services that improve the quality of life and work today and in the future. We do not aim to impress people with the possibilities of technology.

Joachim De Vos+ 32 2 263 01 33joachim.de.vos@livingtomorrow.comwww.livingtomorrow.com

LoQutus is a team of Business Process ICT-Architects and part of the MÖBIUS group. We give ICT advice and implement software solutions that are aligned with the business processes and the existing IT environment, using state-of-the-art tools, standard methodologies and architectural concepts.

Our service offering is based on 3 pillars: Architecture, Process Management and Information Management.

Joachim Vanden Brande+ 32 9 242 83 00info@loqutus.bewww.loqutus.be

TIME.LEX provides legal services in the area of e-government, e-business, online media, electronic communications, personal data protection, intellectual property rights and other legal aspects related to the information society.

Prof. Jos DUMORTIERdecockd@esat.kuleuven.be

VASCO is a world leader in Strong Authentication and Electronic and Digital Signature solutions, specializing in online accounts, identities and transactions.

Bart Renard+ 32 2 609 97 00bart.renard@vasco.comwww.vasco.com

Services offered:– Network solutions– Security solutions– IT solutions– Communications solutions

Johan SYS+32 475 34 32 47Johan.sys@verizonbusiness.com

Zetes are an EMEA leading provider of identification and mobility solutions. By utilising high-secure identification, data capture and data communication technologies they link people to their unique identity.

Ronny Depoortere+ 32 475 58 14 20

ronny.depoortere@zetes.comwww.zetes.com/moldova

Th@nk you!

JAN DEPRESTChairman

Maria-Theresiastraat 1/3Bruxelles 1000 Brussel

TEL +32 2 212 96 00FAX +32 2 212 96 99

Jan.deprest@fedict.be

www.belgium.be/fedict

© fedict 2011. All rights reserved