james carey john cheng it operations director , regional ...analytics release management service...

John CHENG

Regional Director ,

Hong Kong & South China

BMC Software

James CAREY

IT Operations Director ,

Asia Pacific

Prudential Services

� Introductions & Prudential Business Goals and Objectives

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� Considerations & decisions to choose “cloud-based” IT Service Management solution.

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� Selection of Remedyforce and role of force.com platform

Main Features of Remedyforce

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Change Management

Incident Management

Problem Management

Asset InventoryManagement

Configuration Management

Database

ITIL-based Best Practice Processes

Knowledge Management

Self-Service Portal

MobilityServiceRequest

Real-time Analytics

ReleaseManagement

Service Level Management

� Current usage of Remedyforce and cloud-based ITSM experience

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� Experience with BMC Software team in Prudential’s “cloud journey”…

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� Session close and Q&A

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