james carey john cheng it operations director , regional ...analytics release management service...

John CHENG Regional Director , Hong Kong & South China BMC Software James CAREY IT Operations Director , Asia Pacific Prudential Services

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John CHENG

Regional Director ,

Hong Kong & South China

BMC Software

James CAREY

IT Operations Director ,

Asia Pacific

Prudential Services

Page 2: James CAREY John CHENG IT Operations Director , Regional ...Analytics Release Management Service Level Management. Current usage of Remedyforce and cloud-based ... BMC Software < bmcsoffnre

� Introductions & Prudential Business Goals and Objectives

Page 3: James CAREY John CHENG IT Operations Director , Regional ...Analytics Release Management Service Level Management. Current usage of Remedyforce and cloud-based ... BMC Software < bmcsoffnre

� Considerations & decisions to choose “cloud-based” IT Service Management solution.

Page 4: James CAREY John CHENG IT Operations Director , Regional ...Analytics Release Management Service Level Management. Current usage of Remedyforce and cloud-based ... BMC Software < bmcsoffnre

� Selection of Remedyforce and role of force.com platform

Main Features of Remedyforce

Change Management

Incident Management

Problem Management

Asset InventoryManagement

Configuration Management

Database

ITIL-based Best Practice Processes

Knowledge Management

Self-Service Portal

MobilityServiceRequest

Real-time Analytics

ReleaseManagement

Service Level Management

� Current usage of Remedyforce and cloud-based ITSM experience

Page 6: James CAREY John CHENG IT Operations Director , Regional ...Analytics Release Management Service Level Management. Current usage of Remedyforce and cloud-based ... BMC Software < bmcsoffnre

� Experience with BMC Software team in Prudential’s “cloud journey”…

Page 7: James CAREY John CHENG IT Operations Director , Regional ...Analytics Release Management Service Level Management. Current usage of Remedyforce and cloud-based ... BMC Software < bmcsoffnre

� Session close and Q&A

Alex Carey - The Ideological Management Industry

Remedyforce Localization and Translation

Remedyforce Flows: Case to Incident - BMC Software · Remedyforce Flows: Case to Incident BMC Remedyforce PAGE 2 OF 20 CONFIDENTIAL Document Information Version: 3.0 Created by: Virginia

Johns Hopkins University Carey Business School CRISIS MANAGEMENT …carey.jhu.edu/uploads/files/Crisis_Management_Plan... · · 2016-09-09Johns Hopkins University Carey Business

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Hydrogen Gas Management For Flooded Lead Acid Batteriesmesaveteranspower.com/.../Hydrogen-Gas-Management-For-Floode… · Hydrogen Gas Management For Flooded Lead Acid Batteries Carey

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Mark Carey, CPA, CISA President 866.335.2736 x8431 [email protected] Management-ese: An Introductory Course

DEPARTMENT OF SUPPLY CHAIN MANAGEMENT W. P. CAREY …€¦ · DEPARTMENT OF SUPPLY CHAIN MANAGEMENT W. P. CAREY SCHOOL OF BUSINESS PH.D. PROGRAM ... Statistical Large Sample Theory

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Robert J. Carey - Department of Navy Chief Information … J. Carey Department of the Navy ... Develop competency-based planning and management processes. Goal 3: Support required

BMC Helix Remedyforce · Frequently Asked Questions regarding BMC Helix Remedyforce & Salesforce Shield PAGE 4 OF 12 CONFIDENTIAL Salesforce Shield Salesforce is the world’s #1

BMC Remedyforce Asset Management · BMC Remedyforce Asset Management Overview ... asked questions and answers to help understand the value and alignment across these ... The MD holds

BMC Helix Remedyforce€¦ · BMC Helix Remedyforce Winter 20 Insights. The information contained in this presentation is the confidential information of BMC Software, Inc. and is

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BMC MyIT in combination with Remedyforce · 2020-05-08 · 3 COPYRIGHT BMC SOFTWARE, INC. 2016 BMC MyIT with Remedyforce Note: On August 29, 2016, MyIT announced end of support (EOS)

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Reporting in BMC Remedyforce · · 2018-04-06... they require an IT Service Management solution that provides best practices ... functional and technical best practices to make

— Remedyforce Customer Success January / 2015 Remedyforce Value Enablement Kit – Change Management